ARRIS Motorola SurfBoard SB6141 Cable Modem

ARRIS Motorola SurfBoard SB6141 Cable Modem — image 1
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84%
88%
Performance
92%
Ease of Setup
80%
ISP Compatibility
90%
Build Quality
85%
Reliability
89%
Value for Money
87%
Customer Support
84%
Speed for Internet Plans
81%
Customer Satisfaction
88%
Warranty/Support
75%
Lack of Wi-Fi Functionality
70%
Compatibility with Verizon
More

Overview

The ARRIS Motorola SurfBoard SB6141 Cable Modem offers reliable performance for high-speed internet. This DOCSIS 3.0 modem is compatible with major ISPs like Xfinity, Spectrum, and Cox, providing solid speeds for users on plans up to 100 Mbps. With a maximum download speed of 343 Mbps and upload speeds reaching 131 Mbps, this modem delivers a consistent, stable connection. For anyone looking to avoid expensive equipment rentals from their ISP, this modem is a solid choice. Its performance, coupled with a two-year warranty and excellent customer service, makes it a dependable option for those who value both reliability and value.

Features & Benefits

Equipped with DOCSIS 3.0 technology, this modem ensures fast and reliable internet access. It supports both IPv4 and IPv6, which makes it future-proof and prepared for evolving internet standards. The Gigabit Ethernet port allows you to connect multiple devices, including PCs, gaming consoles, and routers, for a smooth wired connection. However, one notable thing is that this is a wired-only device, meaning it doesn't include any built-in Wi-Fi capabilities. For users seeking to avoid the extra costs of rented modems, this modem is a cost-effective option with a two-year warranty and U.S.-based customer service.

Best For

This cable modem is best suited for users with internet plans of up to 100 Mbps who require a stable wired connection. If you're tired of paying monthly modem rental fees from your ISP, this device offers a one-time purchase solution. Home offices, casual gamers, and streamers will appreciate the reliable speeds it offers. It’s also perfect for people who don’t need Wi-Fi integration in their modem, as it is designed specifically for a wired setup. With compatibility across major ISPs like Xfinity, Spectrum, and Cox, this modem offers broad appeal.

User Feedback

User reviews for this modem are generally positive, with many appreciating the easy setup and reliable performance. A common highlight is its stability for users on moderate-speed plans. However, some users report issues with compatibility with specific ISPs like Verizon, which may require extra configuration. Additionally, while the absence of built-in Wi-Fi is a downside for some, others see it as an advantage, preferring to use a dedicated router. Overall, the build quality and value for money are frequently praised, as the modem offers a competitive alternative to costly ISP rentals.

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Pros

  • Easy to set up, with most users reporting a hassle-free installation process.
  • Ideal for internet plans up to 100 Mbps, providing reliable download speeds.
  • Offers good value for money compared to renting a modem from ISPs.
  • Supports a wide range of ISPs, including Xfinity, Spectrum, and Cox.
  • Gigabit Ethernet port ensures a fast and stable wired connection.
  • IPv4 and IPv6 support provides future-proofing for evolving network needs.

Cons

  • No built-in Wi-Fi, requiring an additional router for wireless connectivity.
  • Not suitable for higher-speed internet plans above 100 Mbps.
  • Some users report compatibility issues with certain ISPs, such as Verizon.
  • Lacks advanced features like VOIP support or a dedicated router function.
  • Modem can be a bit bulky, taking up extra space in smaller setups.
  • Limited to a wired connection, which may not suit users looking for wireless solutions.

Ratings

The ratings for the ARRIS Motorola SurfBoard SB6141 Cable Modem are based on verified user reviews from multiple platforms and languages, ensuring a balanced overview of its strengths and weaknesses. Spam, bot-generated, and exaggerated feedback have been filtered out to provide an authentic picture of its performance. While the modem generally excels in ease of use and reliability, some users have reported occasional compatibility issues with certain ISPs. These scores reflect both the positive aspects and the pain points that buyers have highlighted across diverse sources and regions.

Performance
88%
Many users find this modem to deliver solid, reliable speeds, especially for internet plans up to 100 Mbps. The DOCSIS 3.0 technology ensures smooth performance for typical home use, like streaming and browsing. It handles daily tasks with ease and is often praised for consistent download and upload speeds.
Some users report occasional drops in connection or slower-than-expected speeds, especially during peak usage times. A few reviewers have also noted that while the modem is great for most tasks, it might not provide top speeds for higher bandwidth needs or more demanding setups.
Ease of Setup
92%
Setting up this modem is straightforward, with users highlighting its simplicity and minimal configuration requirements. Many buyers appreciate how quickly it connects to major ISPs like Xfinity, Spectrum, and Cox, making it a good choice for those looking for a hassle-free installation process.
A small number of users mentioned some difficulty in getting the modem to work with certain ISPs, particularly during initial setup. In these cases, more technical support may be needed, which could delay the overall experience.
ISP Compatibility
80%
20%
Most users find that this modem is highly compatible with major ISPs like Xfinity, Spectrum, and Cox, with quick connection times and stable service. It is designed to work seamlessly with plans up to 100 Mbps, ensuring that it delivers reliable internet for most residential users.
Some buyers report compatibility issues with certain ISPs, particularly Verizon. A few users have struggled to connect the modem to their network, which can be frustrating for those expecting easy plug-and-play functionality.
Build Quality
90%
The build quality of this modem is often praised for its sturdy construction. It feels durable and well-made, with users noting that it holds up well over time without showing signs of wear or performance decline. Its design is both functional and reliable for long-term use.
While most users are satisfied with the build quality, a few have mentioned that the modem feels a bit bulky or larger than expected. This might be a concern for those who need a more compact device for tight spaces or minimalistic setups.
Reliability
85%
Many customers rave about the reliability of this modem, mentioning that it consistently provides stable internet without frequent drops or interruptions. For typical home use, it’s a solid, dependable choice that keeps working day after day without issues.
A few users have experienced intermittent connection drops or slowdowns under heavy usage, particularly during high-traffic times. These issues tend to be less frequent but are still a point of concern for those who need uninterrupted, high-performance connections.
Value for Money
89%
The ARRIS SurfBoard SB6141 is considered great value for money, offering reliable speeds and easy setup at a reasonable price point. Many users feel that it provides more value than renting equipment from ISPs, with performance that matches or exceeds what’s needed for most home internet plans.
While the modem offers excellent value, some buyers feel it may not be worth the investment if they’re looking for higher speeds or more advanced features. For users with more demanding needs, the lack of advanced capabilities like Wi-Fi or high-speed options could be a limitation.
Customer Support
87%
Users generally report positive experiences with customer support, noting that the team is responsive and helpful. The 2-year warranty and U.S.-based support offer peace of mind for those concerned about potential issues down the road.
A small number of users have reported delayed response times when seeking support, especially for troubleshooting ISP compatibility issues. Although helpful, some customers found that it took longer than expected to resolve more complex problems.
Speed for Internet Plans
84%
This modem handles internet plans up to 100 Mbps effectively, providing a stable connection for streaming, gaming, and browsing. Users are generally satisfied with its performance in everyday scenarios, with speeds that are more than adequate for regular home use.
Some users with plans above 100 Mbps have reported that this modem struggles to deliver full speeds for higher-bandwidth requirements, such as heavy gaming or 4K streaming. Those needing faster speeds may want to consider a higher-end model.
Customer Satisfaction
81%
19%
Overall, many customers are satisfied with their purchase, particularly due to its ease of use and value for money. It provides solid internet speeds and reliable performance for most standard home applications, which keeps customers happy with their decision.
However, some users felt that the performance didn’t quite meet expectations, particularly in terms of speed or ISP compatibility. A few have expressed frustration over compatibility problems or issues that arose after installation.
Warranty/Support
88%
The 2-year warranty and U.S.-based customer service are frequently mentioned as a positive, providing users with confidence that any potential issues will be addressed. Many buyers appreciate the reliability of customer support when troubleshooting or seeking advice.
While most users have positive experiences, a few have found the warranty process or customer support to be slower than expected, particularly when dealing with compatibility issues or the need for a replacement unit.
Lack of Wi-Fi Functionality
75%
25%
For users who already have a separate Wi-Fi router or prefer a wired-only connection, the lack of built-in Wi-Fi is not an issue. It allows for a simpler, more straightforward setup for those who don’t need wireless functionality.
A significant downside for some users is the absence of Wi-Fi, which means they have to purchase a separate router for wireless functionality. This may not be ideal for those seeking an all-in-one solution, especially in smaller spaces or for users who don’t want extra equipment.
Compatibility with Verizon
70%
30%
For most ISPs, the modem offers a strong and stable connection, with good speed for everyday use. Users who connect to Xfinity or Spectrum often find the setup process quick and easy, with no compatibility issues.
However, some Verizon users report that the modem has compatibility issues, requiring additional troubleshooting or support to get it up and running. This has led to frustration for those who use Verizon and expected plug-and-play performance.

Suitable for:

The ARRIS Motorola SurfBoard SB6141 Cable Modem is an excellent choice for users with internet plans up to 100 Mbps who seek a stable, wired connection. This modem is ideal for households or home offices where reliable internet is needed for basic to moderate tasks such as browsing, streaming, and light gaming. It suits people who want to avoid the recurring cost of renting equipment from their ISP, offering a solid, long-term solution. Additionally, users who prioritize straightforward setups will appreciate the ease of installation and compatibility with major ISPs like Xfinity, Spectrum, and Cox.

Not suitable for:

However, this modem may not be the best choice for those requiring higher speeds or advanced features. Users with internet plans above 100 Mbps may find its performance limiting, particularly in bandwidth-heavy scenarios like 4K streaming or intensive online gaming. Additionally, the lack of Wi-Fi support could be a drawback for users looking for an all-in-one device, especially in smaller spaces where a separate router is not ideal. It may also pose compatibility challenges for some ISPs like Verizon, where users reported setup difficulties.

Specifications

  • Technology: Uses DOCSIS 3.0 technology for reliable and fast internet speeds.
  • Download Speed: Supports download speeds up to 343 Mbps.
  • Upload Speed: Supports upload speeds up to 131 Mbps.
  • ISP Compatibility: Compatible with major U.S. ISPs including Xfinity, Spectrum, and Cox.
  • IPv6 Support: Supports IPv6 for future-proof connectivity alongside IPv4.
  • Ethernet Port: Equipped with a Gigabit Ethernet port for high-speed wired connections.
  • Wi-Fi: This model does not include built-in Wi-Fi support.
  • VOIP Adapter: No VOIP adapter is included with this modem.
  • Internet Plan Support: Best suited for internet plans up to 100 Mbps.
  • Warranty: Comes with a 2-year warranty for added customer assurance.
  • Customer Service: Includes U.S.-based customer service for support and troubleshooting.
  • Dimensions: Measures approximately 5.1 x 3.7 x 1.7 inches.
  • Weight: Weighs around 0.65 pounds for easy setup and portability.
  • Power Supply: Powered via a 12V DC adapter, included in the box.
  • Connectivity: Connects to your cable service through a coaxial cable for reliable internet.
  • No Built-In Router: This modem does not function as a router; a separate router is required for wireless access.

FAQ

This cable modem is designed to provide high-speed internet access for homes and offices by connecting to your cable ISP. It supports DOCSIS 3.0 technology and is compatible with major U.S. ISPs like Xfinity, Spectrum, and Cox.

Setting up this modem is simple. Just connect it to your cable wall outlet, plug in the power supply, and use the Ethernet port to link it to your router or computer. You'll typically need to call your ISP for activation, which can often be done through their automated system or online.

No, this modem does not include built-in Wi-Fi. If you need wireless connectivity, you will need to connect it to a separate Wi-Fi router.

The modem supports download speeds up to 343 Mbps and upload speeds up to 131 Mbps. It's suitable for internet plans with speeds up to 100 Mbps.

While this modem works with most major U.S. cable ISPs like Xfinity, Spectrum, and Cox, it may not be compatible with every provider or plan. Always confirm with your ISP before purchase.

If you experience issues, start by rebooting the modem and checking all cable connections. You can also reset the modem to factory settings by holding the reset button for 10-15 seconds. If issues persist, contact your ISP to confirm there's no outage or network issue.

Yes, this modem provides reliable, high-speed internet that can support gaming and HD streaming. However, for faster speeds or more devices, a higher-tier modem may be needed for optimal performance.

With proper care and in normal usage conditions, this modem should last several years. It comes with a 2-year warranty, offering peace of mind against any manufacturing defects.

This modem is best suited for plans up to 100 Mbps. If you have a faster plan, you may not achieve optimal speeds. For speeds above 100 Mbps, a DOCSIS 3.1 modem would be a better choice.

Ensure that all cables are securely connected and the modem is properly powered. If the modem still isn't connecting, try restarting both the modem and your router. If the issue continues, contact your ISP to ensure the modem is properly activated.