ARRIS SURFboard SVG2482AC DOCSIS 3.0 Cable Modem & AC2350 Wi-Fi Router

ARRIS SURFboard SVG2482AC DOCSIS 3.0 Cable Modem & AC2350 Wi-Fi Router — image 1
ARRIS SURFboard SVG2482AC DOCSIS 3.0 Cable Modem & AC2350 Wi-Fi Router — image 2
ARRIS SURFboard SVG2482AC DOCSIS 3.0 Cable Modem & AC2350 Wi-Fi Router — image 3
ARRIS SURFboard SVG2482AC DOCSIS 3.0 Cable Modem & AC2350 Wi-Fi Router — image 4
ARRIS SURFboard SVG2482AC DOCSIS 3.0 Cable Modem & AC2350 Wi-Fi Router — image 5
ARRIS SURFboard SVG2482AC DOCSIS 3.0 Cable Modem & AC2350 Wi-Fi Router — image 6
ARRIS SURFboard SVG2482AC DOCSIS 3.0 Cable Modem & AC2350 Wi-Fi Router — image 7
ARRIS SURFboard SVG2482AC DOCSIS 3.0 Cable Modem & AC2350 Wi-Fi Router — image 8
ARRIS SURFboard SVG2482AC DOCSIS 3.0 Cable Modem & AC2350 Wi-Fi Router — image 9
ARRIS SURFboard SVG2482AC DOCSIS 3.0 Cable Modem & AC2350 Wi-Fi Router — image 10
86%
92%
Ease of Setup
89%
Wi-Fi Coverage
85%
Internet Speed
88%
App Functionality
77%
Reliability
90%
Parental Controls
91%
Modem Rental Savings
87%
Compatibility with Xfinity
80%
Customer Support
83%
Build Quality
90%
App Setup Time
85%
Long-Term Value
More

Overview

The ARRIS SURFboard SVG2482AC DOCSIS 3.0 Cable Modem & AC2350 Wi-Fi Router combines a modem and router in a single device, making it a great choice for those seeking simplicity. This dual-function unit is compatible with Xfinity Internet and Voice services, allowing users to streamline their home network setup. With DOCSIS 3.0 technology, the device supports high-speed internet connections, capable of handling speeds up to 800 Mbps. Whether you're streaming HD content, working from home, or gaming, this modem-router combo offers reliable connectivity and performance.

Features & Benefits

This SURFboard model boasts several standout features, starting with its AC2350 Wi-Fi capabilities that ensure strong wireless coverage throughout the home. The included SURFboard Central app makes the setup process simple and lets you customize your network to your needs. It also comes with two telephony ports for digital voice service, enabling users to make calls via their internet connection. By owning your own modem, you can save up to $168 per year on rental fees, while real-time monitoring and enhanced parental controls offer additional peace of mind.

Best For

The ARRIS SURFboard SVG2482AC is ideal for Xfinity customers who want a reliable, high-performance modem-router combo that supports speeds up to 800 Mbps. It’s perfect for households looking for an easy-to-manage network solution with the added convenience of mobile app controls. Those who prefer to eliminate modem rental fees will appreciate the long-term savings, while families with multiple devices will benefit from the device's broad wireless coverage. If you need a solid modem-router combo for everyday internet needs, this is a great option.

User Feedback

Users generally praise this device for its easy setup and reliable performance, particularly appreciating the intuitive app for managing settings and monitoring the network. However, some report occasional connectivity issues, especially with higher-tier Xfinity plans, where speeds can sometimes be inconsistent. While the parental controls are frequently mentioned as a helpful feature for families, a few users feel the performance may not meet expectations when pushed to the highest speeds. Overall, it's a solid choice for most users, but not without a few potential caveats.

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Pros

  • Easy setup using the SURFboard Central app simplifies installation for non-technical users.
  • Provides high-speed internet connectivity with speeds up to 800 Mbps, ideal for streaming and gaming.
  • The dual-function modem and router in one unit saves space and reduces cable clutter.
  • Supports both Xfinity Internet and Voice service, making it a reliable choice for Xfinity customers.
  • Modem rental savings of up to $168 per year offer long-term cost efficiency for users who prefer ownership.
  • Real-time monitoring and enhanced parental controls are appreciated by families looking to manage internet access.

Cons

  • Some users report occasional connectivity issues, especially with higher-tier Xfinity plans.
  • Wi-Fi coverage may be weaker in larger homes or multi-story environments, limiting signal range.
  • Inconsistent speeds reported by a few users when multiple devices are connected simultaneously.
  • Support for complex troubleshooting may not be as comprehensive as other premium models.
  • Higher performance needs may not be fully met by this device for power users or heavy internet activity.
  • A few users experienced delays in customer service response when facing technical issues.

Ratings

The ARRIS SURFboard SVG2482AC DOCSIS 3.0 Cable Modem & AC2350 Wi-Fi Router has received a range of reviews from verified users across multiple platforms and languages. Our analysis, filtered to exclude spam, bot-generated, and incentivized feedback, reveals a balanced mix of praise and minor criticisms. Both the device’s strengths, such as its ease of setup and value for money, and pain points, such as occasional connectivity issues, are reflected in the aggregated ratings for this modem-router combo.

Ease of Setup
92%
Many users are impressed by the easy setup process, with most stating that they were able to get the device up and running in just a few minutes. The SURFboard Central app is particularly praised for its user-friendly interface, making it simple to customize settings and manage the connection without any hassle.
A small number of users have reported minor issues with the app setup, particularly when trying to connect with certain Xfinity accounts. While most people find the process straightforward, some encounter occasional glitches that require troubleshooting.
Wi-Fi Coverage
89%
The AC2350 Wi-Fi router provides excellent wireless coverage for medium to large homes, with many buyers appreciating its ability to handle multiple devices simultaneously without significant slowdowns. Reviewers also note stable signal strength across different rooms and floors, making it ideal for streaming and browsing.
However, a few customers have mentioned that the Wi-Fi signal is weaker in larger homes with several walls or obstacles. Some users found that they needed to place the device centrally for optimal performance, which may limit placement flexibility.
Internet Speed
85%
Most users report that this modem-router combo delivers fast, stable internet speeds on Xfinity plans up to 800 Mbps. The device consistently performs well during streaming, gaming, and video conferencing, with many users noting minimal buffering or lag. It’s especially appreciated for handling HD and 4K content seamlessly.
A few customers on higher-tier Xfinity plans have mentioned that they experience occasional speed drops during peak usage times. While speeds are generally good, some users feel the performance isn't always consistent at the highest levels, especially with multiple devices connected.
App Functionality
88%
The SURFboard Central app stands out for its customization features and ease of use. Users enjoy the ability to adjust settings, monitor performance, and even set up parental controls from their smartphones. The app enhances the overall user experience by simplifying network management for tech-savvy users and beginners alike.
Some users have mentioned that the app can be a bit slow at times, especially when making multiple changes. There were also a few complaints about the app not syncing properly with the device on occasion, requiring users to restart the router or their phone.
Reliability
77%
23%
For most users, the reliability of this modem-router combo is commendable. The device typically maintains stable connectivity and performs well even with multiple devices connected. Many buyers highlight its consistent performance for everyday tasks, making it a dependable choice for typical household needs.
However, some customers report intermittent disconnections or issues with reconnecting after the device is powered off. While not widespread, these issues can be frustrating, particularly for users who expect constant, uninterrupted connectivity.
Parental Controls
90%
The built-in parental controls are well-received, with parents especially appreciating the ability to monitor and restrict internet usage. The ability to set time limits, filter content, and pause internet access gives families a high level of control over their home network, contributing to peace of mind.
Some users noted that while the parental control features are useful, they could be more advanced in terms of customization options. A few mentioned the lack of granular control over certain apps or specific devices connected to the network.
Modem Rental Savings
91%
A major benefit highlighted by users is the savings from eliminating monthly modem rental fees. Many buyers report saving up to $168 a year, which makes this purchase a cost-effective long-term solution. For users who are tired of paying rental fees, owning this device provides significant financial relief over time.
The upfront cost of purchasing this modem-router combo is higher than a rental fee, so some users feel that the initial investment can be steep. While the long-term savings are clear, it might not be the most affordable option for users who are only looking for a short-term solution.
Compatibility with Xfinity
87%
This device works seamlessly with Xfinity’s Internet and Voice services, offering fast, reliable connections for both data and voice calls. Xfinity users particularly appreciate how easy it is to activate and start using the service, without the need for additional configuration or support from their ISP.
A few Xfinity users have reported compatibility issues during initial setup, though this appears to be related to specific plan configurations or account settings. Some users had to contact customer support for troubleshooting, which added frustration to the otherwise simple setup process.
Customer Support
80%
20%
Most users found the customer support to be helpful and responsive when they needed assistance with setup or troubleshooting. Many appreciate the availability of online guides and chat support, making it easier to get help without having to wait on the phone.
However, a few buyers experienced delays when contacting support, especially during peak hours. Some also felt that the troubleshooting advice provided was too generic, not addressing their specific issues in a timely or effective manner.
Build Quality
83%
Users generally find the build quality of this modem-router combo to be solid and durable. The device feels sturdy and well-constructed, which adds to its long-term appeal. The compact design also helps it blend well with other home electronics without taking up too much space.
A small number of users noted that the device tends to get warm after extended use. While it doesn’t seem to impact performance, some felt that the heat buildup could be better managed, especially in warmer environments or when placed in enclosed spaces.
App Setup Time
90%
The setup time for the app is very short, with many users reporting that they were able to complete the entire process in under 10 minutes. The app’s intuitive design and simple walkthrough make it easy for anyone to get started quickly.
While the app setup is quick, a few users experienced minor delays when syncing the device with the app, especially during the first connection. For these users, the initial setup took a bit longer than expected.
Long-Term Value
85%
Buyers consistently note the long-term value of this modem-router combo, especially when compared to ongoing rental fees. Over time, owning this device offers substantial savings, and the reliable performance makes it a solid investment for users looking for a stable internet solution.
Some users expressed concerns about potential firmware updates or future compatibility with newer Xfinity plans. While the device works well now, there’s some uncertainty about how long it will remain fully compatible with future ISP changes.

Suitable for:

The ARRIS SURFboard SVG2482AC DOCSIS 3.0 Cable Modem & AC2350 Wi-Fi Router is ideal for Xfinity customers seeking a reliable, all-in-one modem and router solution. Households with internet plans up to 800 Mbps will benefit the most from this device, especially those who value high-speed, stable connections for streaming, gaming, or remote work. The easy setup, supported by the SURFboard Central app, makes it an excellent choice for users looking for a hassle-free experience without needing technical expertise. Additionally, those who want to eliminate modem rental fees from their monthly bills will appreciate the potential savings of up to $168 per year. This product is also great for families or users who need enhanced parental controls for managing internet access and ensuring safe browsing.

Not suitable for:

However, this device may not be the best option for users on higher-tier Xfinity plans who require the utmost in speed and performance. Some users have reported occasional speed inconsistencies, particularly when handling multiple devices at once. Additionally, individuals living in very large homes or spaces with many obstructions might experience weaker Wi-Fi coverage, as some buyers noted diminished signal strength in far-reaching corners. Those who are specifically seeking a modem-router combo with the highest, most consistent speeds, or individuals with complex technical needs, might find this device lacking. If you need top-tier customer support or advanced troubleshooting options, the occasional delays in support might be a concern.

Specifications

  • Modem Type: Supports DOCSIS 3.0 technology for high-speed internet connectivity.
  • Wi-Fi Type: Includes an AC2350 Wi-Fi router for fast and reliable wireless coverage.
  • Maximum Speed: Designed to handle internet speeds up to 800 Mbps for high-performance use.
  • Ethernet Ports: Equipped with 4 Ethernet ports supporting up to 1 Gbps for wired connections.
  • Telephony Ports: Has 2 telephony ports for digital voice service through Xfinity Voice.
  • Compatibility: Compatible with Xfinity Internet and Voice services for seamless integration.
  • App Support: Supports the SURFboard Central app for easy setup, configuration, and management.
  • Parental Controls: Includes real-time monitoring and enhanced parental controls for managing online activity.
  • Modem Rental Savings: Can save up to $168 per year by owning the device instead of renting from Xfinity.
  • Wireless Coverage: Offers strong wireless coverage ideal for medium-sized homes with multiple devices.
  • Dimensions: Measures 2.25″L x 8″W x 9.4″H, making it compact and easy to place in most home setups.
  • Weight: Weighs approximately 1 lb, making it lightweight and easy to handle.
  • Speed & Stability: Provides stable internet speeds for streaming, gaming, and general browsing needs.
  • Voice Service: Supports Xfinity’s digital voice service, offering two ports for connecting telephones.
  • Installation: Features a user-friendly setup process, assisted by the SURFboard Central app.
  • Security: Supports WPA2 encryption and other security protocols for safe wireless networking.
  • Firmware Updates: Automatically updates firmware to ensure performance and security improvements.

FAQ

Setting up this modem-router combo is simple with the SURFboard Central app. After connecting to your Xfinity service, just follow the app’s step-by-step instructions to activate and configure your network. The app also allows for easy customization of settings like Wi-Fi name and password.

Yes, this device is fully compatible with Xfinity Internet and Voice services. It supports DOCSIS 3.0 technology, ensuring you can get reliable high-speed internet and clear voice service if you’re subscribed to Xfinity.

The ARRIS SURFboard SVG2482AC supports speeds up to 800 Mbps, making it a great choice for households with mid-range internet plans. You can stream HD videos, play online games, and handle multiple devices without issues at these speeds.

This device includes enhanced parental controls, which can be easily accessed and configured through the SURFboard Central app. You can set time limits, block inappropriate content, and manage which devices are connected to your network.

This device is specifically designed for use with Xfinity services. While it may work with other providers that use DOCSIS 3.0 technology, its full feature set (including Xfinity Voice) is optimized for Xfinity customers.

The AC2350 Wi-Fi router built into this device offers strong coverage, suitable for medium-sized homes. However, users in larger homes or multi-story environments may need additional equipment to ensure optimal coverage across all areas.

By purchasing the ARRIS SURFboard SVG2482AC, you can save up to $168 per year by eliminating modem rental fees. Over time, this makes it a cost-effective solution compared to continuously paying Xfinity for their modem rental service.

Occasionally, users have reported minor connectivity issues when using this device with Xfinity, especially during peak usage times. Ensure that your firmware is updated and consider restarting the device or contacting Xfinity support if problems persist.

Yes, this device includes two telephony ports that allow you to make digital voice calls using Xfinity Voice. Simply connect your phone to these ports after setting up your internet service for full functionality.

While the ARRIS SURFboard SVG2482AC provides solid performance for most users, high-demand activities like 4K streaming or online gaming with multiple devices may occasionally show slight slowdowns. If you require extremely high speeds or large-scale home networks, consider looking for a more powerful router.