ARRIS SURFboard mAX TM822R DOCSIS 3.0 Cable Modem

ARRIS SURFboard mAX TM822R DOCSIS 3.0 Cable Modem — image 1
82%
18%
87%
Performance
92%
Setup & Installation
75%
Voice Support (Xfinity Voice)
90%
Download Speed (Up to 343 Mbps)
88%
Compatibility with Xfinity Services
84%
Build Quality
60%
Customer Support
91%
Value for Money
83%
Durability & Warranty
70%
Wi-Fi Router Integration
88%
Modem Size and Design
78%
Firmware/Software Stability
More

Overview

The ARRIS SURFboard mAX TM822R DOCSIS 3.0 Cable Modem is a high-performance modem designed for Xfinity services. It provides reliable internet access with download speeds of up to 343 Mbps. This compact modem also features two telephone ports, offering support for Xfinity Voice, making it an ideal choice for users who require both internet and home phone services. Its easy installation process is complemented by a two-year warranty, ensuring long-term support. The modem’s small footprint (8.5 x 7 x 2 inches) makes it convenient for homes with limited space, while its reliable performance keeps users connected without interruptions.

Features & Benefits

This cable modem is powered by DOCSIS 3.0 technology, allowing it to achieve download speeds up to 343 Mbps. This means smooth browsing and streaming experiences without buffering. The inclusion of two telephone ports is a standout feature for households that still rely on a home phone system, enabling seamless Xfinity Voice integration. With IPv4 & IPv6 support, it ensures compatibility with modern internet protocols. For wired connections, the ARRIS modem includes a Gigabit Ethernet port, providing fast and stable wired internet access for devices that require a reliable connection.

Best For

The ARRIS modem is best suited for Xfinity customers who need a reliable, standalone modem without the hassle of bundled devices. Households with multiple users or devices will appreciate its ability to handle high-speed internet and consistent connections. This model is particularly useful for those who require both internet and voice services, thanks to the two telephone ports for Xfinity Voice. If you’re upgrading from an older DOCSIS 2.0 modem, the TM822R will deliver a significant boost in speed and overall network performance.

User Feedback

Users generally praise the ARRIS SURFboard mAX TM822R for its easy setup and dependable performance. Many appreciate its straightforward installation, which requires minimal effort. However, some have reported occasional compatibility issues with Xfinity Voice, which can be frustrating for users relying on home phone services. On the positive side, customers highlight the modem's consistent speed for streaming and online gaming. A few reviews mention the need for better customer support from ARRIS, but overall, most users find the device to be a solid choice for reliable home internet and voice service.

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Pros

  • This modem offers fast speeds up to 343 Mbps, perfect for streaming and gaming.
  • Easy to set up, even for users with minimal technical knowledge.
  • Compact design makes it easy to fit into tight spaces without clutter.
  • Supports both Xfinity internet and voice service with two telephone ports.
  • Reliable wired connection with the Gigabit Ethernet port for stable performance.
  • The two-year warranty provides peace of mind in case of defects or issues.

Cons

  • Some users have experienced occasional compatibility issues with Xfinity Voice.
  • Does not include Wi-Fi capabilities, requiring a separate router for wireless use.
  • A few customers noted less-than-ideal customer service experiences with ARRIS support.
  • Not the best choice for users who need a modem-router combo device.
  • Some buyers found setup instructions to be vague and difficult to follow.
  • Limited long-term support, with users mentioning slow responses from ARRIS.

Ratings

After analyzing verified user reviews from multiple platforms and languages, we’ve assessed the overall satisfaction with the ARRIS SURFboard mAX TM822R DOCSIS 3.0 Cable Modem. The feedback reflects a balance of both positive attributes and some pain points, giving us a clear picture of what real users experience. Spam, bot-generated, and off-topic reviews were excluded, ensuring that only high-quality, authentic input informed these ratings.

Performance
87%
Many users praise the overall speed of this modem, especially for streaming and browsing. The device consistently delivers solid performance, with minimal buffering or lag during high-bandwidth activities like video streaming and gaming.
However, some buyers noted occasional slowdowns or performance dips, particularly during peak usage times or with multiple devices connected simultaneously. A few also experienced occasional disconnections or temporary drops in speed.
Setup & Installation
92%
The setup process is often highlighted as extremely straightforward. Users appreciate the clear instructions, and many report being up and running within minutes. This ease of installation is especially beneficial for those who are not very tech-savvy.
Some users experienced initial difficulties with the modem recognizing their Xfinity service, leading to frustration during setup. A small number also struggled with firmware updates during installation, although these issues were generally resolved quickly.
Voice Support (Xfinity Voice)
75%
25%
The inclusion of two telephone ports for Xfinity Voice support is a major benefit for users who rely on home phone service. Many report seamless integration with their home phone setup and enjoy clear, reliable voice quality.
A few users encountered compatibility issues with Xfinity Voice, resulting in distorted sound or dropped calls. These problems seemed to be intermittent and appeared to be more common for some customers with specific Xfinity configurations.
Download Speed (Up to 343 Mbps)
90%
The modem's ability to support speeds up to 343 Mbps is well-received, particularly by those with high-speed internet needs. Users find it handles tasks like HD streaming, video calls, and online gaming with ease.
Some users on lower-speed Xfinity plans noted that they didn’t see the full benefit of the modem's top speeds. A few users mentioned that performance could dip during periods of heavy local network congestion.
Compatibility with Xfinity Services
88%
This cable modem is highly compatible with Xfinity's internet and voice services, which makes it a convenient option for existing Xfinity customers. Many users found the modem worked flawlessly with both their internet and voice plans.
Some customers noted occasional hiccups with activation or firmware updates, leading to initial frustration. However, these issues tended to be isolated and were often resolved by a quick call to customer service.
Build Quality
84%
The modem has a solid, durable feel, and the compact design ensures it fits well in most home setups. Users appreciate the space-saving dimensions and the fact that it doesn’t take up too much room or attention.
A few users expressed concerns about the modem’s plastic construction feeling a bit flimsy, especially when compared to more premium models. While not a major issue, some felt it lacked a more robust build.
Customer Support
60%
40%
When users were able to get in touch with support, the staff was generally helpful in resolving issues. Many report that customer service was knowledgeable about the product and solutions were found in a reasonable timeframe.
Several buyers complained about long wait times and difficulty reaching support. Some reported receiving generic responses that didn’t address their specific issues, leading to frustration and delays in resolving problems.
Value for Money
91%
This modem is considered a great value for the price, offering solid performance with high download speeds and voice support at a reasonable cost. Many users feel they get more than their money’s worth, particularly when compared to higher-priced alternatives.
While most users find it a good value, some feel the price is slightly higher than basic modems with similar speeds, especially considering some of the occasional compatibility issues. A few noted that similar models may offer better long-term value.
Durability & Warranty
83%
The 2-year warranty provides peace of mind for buyers, ensuring that any issues can be addressed within a reasonable period. Users have expressed confidence in the product’s durability, noting that it generally holds up well over time.
Some users reported experiencing issues with the modem after the warranty period, such as slower speeds or intermittent connectivity. Although these issues were infrequent, they could be a concern for long-term users.
Wi-Fi Router Integration
70%
30%
For users who want to pair the modem with a separate router, the setup is relatively straightforward. The modem works well as part of a larger network setup and doesn’t require any special configurations for router integration.
This model does not include Wi-Fi capabilities, which is a limitation for users looking for an all-in-one modem/router solution. Some buyers felt they needed to invest in a separate router for optimal performance.
Modem Size and Design
88%
The modem’s compact size makes it easy to integrate into any home setup without taking up too much space. Many users appreciate its sleek and unobtrusive design, which blends well with other equipment.
A small number of users felt that the modem was a bit too bulky for their liking. It can take up more space than other modems, which may be an issue for those with limited room for network equipment.
Firmware/Software Stability
78%
22%
The modem's firmware updates are typically smooth and don’t require much user intervention. Many users report that the device runs reliably once set up, with minimal disruptions or crashes during normal use.
Some users faced occasional glitches with the firmware, which led to brief periods of instability. A few buyers experienced difficulties when trying to update the firmware, requiring manual intervention or a call to customer support.

Suitable for:

The ARRIS SURFboard mAX TM822R DOCSIS 3.0 Cable Modem is ideal for Xfinity customers who need a reliable, standalone cable modem for high-speed internet and voice service. It's particularly well-suited for households that demand smooth streaming, video conferencing, and online gaming, thanks to its solid 343 Mbps download speed. This device is also a good choice for users with multiple connected devices, as it offers reliable performance across different activities. If you have Xfinity Voice and need a modem that can integrate easily into your home phone system, this modem's two telephone ports will be an asset. Furthermore, the simple setup process and compact design make it an excellent option for those looking for a hassle-free installation and space-saving equipment in their home network setup.

Not suitable for:

However, the ARRIS SURFboard mAX TM822R may not be the best choice for users who prioritize long-term technical support or those who are looking for an all-in-one modem and router solution. Some buyers have reported issues with Xfinity Voice compatibility, which could be frustrating for users relying heavily on home phone service. Additionally, individuals who do not have access to the full 343 Mbps speeds due to lower-tier Xfinity plans may not see the full benefit of the modem's capabilities. Those expecting a high level of customer support may also be disappointed, as some reviews mention long wait times and unhelpful responses from ARRIS support staff. Lastly, if you're looking for a modem with integrated Wi-Fi capabilities, this model will not meet your needs, as it requires a separate router for wireless connectivity.

Specifications

  • Model: The modem model is TM822R, designed for Xfinity service compatibility.
  • Technology: This device uses DOCSIS 3.0 technology to provide faster internet speeds and improved performance.
  • Max Download Speed: Supports a maximum download speed of 343 Mbps, suitable for high-speed internet usage.
  • Voice Support: Includes two telephone ports, compatible with Xfinity Voice service for home phone setups.
  • IPv6 Support: Supports IPv4 and IPv6 for better compatibility with modern networks.
  • Ethernet Port: Has one Gigabit Ethernet port for high-speed, reliable wired connections.
  • Warranty: Comes with a two-year warranty, providing protection against manufacturing defects.
  • Dimensions: Measures 8.5 x 7 x 2 inches, making it compact and easy to place in various setups.
  • Weight: Weighs 2 pounds, which makes it relatively lightweight for a cable modem with voice support.
  • Power Requirements: Requires a Lithium Ion battery (not included) to function.
  • Compatibility: Compatible with Xfinity Voice and Internet services, providing seamless integration.
  • Modem Type: This is a standalone cable modem, meaning it does not have built-in Wi-Fi capabilities.
  • Voice Ports: Equipped with two telephone ports for Xfinity Voice, offering reliable home phone service.
  • Security Features: Includes basic security features such as firewall protection and encryption for secure data transmission.
  • Setup Ease: Designed for easy setup with straightforward installation, particularly for Xfinity users.
  • Performance: Delivers consistent performance, particularly for streaming, browsing, and gaming at high speeds.

FAQ

The ARRIS SURFboard mAX TM822R is a high-speed cable modem designed for Xfinity internet and voice services. It uses DOCSIS 3.0 technology to provide fast download speeds up to 343 Mbps, making it ideal for smooth browsing, streaming, and other online activities.

Setting up this modem is simple: connect it to your cable outlet, plug in the power adapter, and connect your router or device to the Gigabit Ethernet port. After that, follow the on-screen instructions provided by Xfinity for activation. Make sure to connect your phone line if using Xfinity Voice.

No, this device does not have built-in Wi-Fi capabilities. You will need to connect it to a separate Wi-Fi router for wireless internet access.

The ARRIS TM822R modem supports download speeds up to 343 Mbps. This speed is suitable for activities like HD streaming, gaming, and handling multiple devices simultaneously.

This modem is specifically designed for Xfinity’s internet and voice services. While it may work with some other providers, it is optimized for Xfinity and the best performance is guaranteed when used with their service.

The ARRIS TM822R features two telephone ports, which support Xfinity Voice, making it a good choice for users who need home phone service along with internet.

Yes, this modem supports both IPv4 and IPv6, ensuring better compatibility with modern networks and future-proofing your setup.

If you experience issues, first check the connections and restart the modem. If problems persist, contact Xfinity support for troubleshooting or reach out to ARRIS customer service for help. Some users report occasional Xfinity Voice compatibility issues.

The ARRIS TM822R provides much faster speeds, thanks to DOCSIS 3.0 technology, compared to older DOCSIS 2.0 modems. If you’re upgrading from a DOCSIS 2.0 model, you’ll notice a significant improvement in browsing speed and streaming performance.

Yes, the ARRIS TM822R modem comes with a two-year warranty, which covers potential defects and issues, giving you peace of mind with your purchase.