NETGEAR CM500V Cable Modem with Voice

NETGEAR CM500V Cable Modem with Voice — image 1
NETGEAR CM500V Cable Modem with Voice — image 2
NETGEAR CM500V Cable Modem with Voice — image 3
NETGEAR CM500V Cable Modem with Voice — image 4
85%
93%
Value for Money
88%
Performance & Speed
85%
Voice Call Quality
91%
Ease of Setup
82%
Compatibility with Xfinity
89%
Reliability
87%
Router Compatibility
80%
Voice Service Features
84%
Durability
78%
Customer Support
79%
Modem Size/Footprint
86%
Long-Term Value
More

Overview

The NETGEAR CM500V Cable Modem with Voice is a solid choice for Xfinity customers seeking a reliable and cost-effective modem. This cable modem replaces the need for renting equipment from Xfinity, saving you up to $168 annually. It supports internet speeds up to 300 Mbps, ensuring a stable connection for everyday browsing, streaming, and gaming. Additionally, the modem includes support for up to two phone lines, offering enhanced call features like caller ID and call forwarding for Xfinity Voice users.

Features & Benefits

This cable modem utilizes DOCSIS 3.0 technology, providing fast and stable internet speeds with reliable performance. The 16x4 channel bonding enhances the bandwidth, ensuring smooth streaming and gaming experiences. You can connect any WiFi router to the modem's Ethernet port, offering flexibility in building your home network. Additionally, the modem's voice support includes essential features such as call forwarding, 3-way calling, and caller ID, making it a practical choice for users who need both internet and voice services.

Best For

The NETGEAR CM500V is an excellent option for Xfinity customers looking to save on rental fees while still enjoying reliable internet and voice services. It's ideal for households that require stable internet speeds up to 300 Mbps for activities like streaming, browsing, and online gaming. Users who need a reliable voice service with advanced features like call forwarding and caller ID will find this modem a convenient choice. It’s also perfect for those who want to eliminate extra charges from their monthly bill.

User Feedback

Many users are impressed by the easy setup and seamless performance of the NETGEAR CM500V, which delivers reliable internet and voice services. The savings from eliminating modem rental fees are often highlighted as a major benefit. However, a few users have experienced occasional compatibility issues when switching between service plans, particularly when updating their Xfinity plan. Overall, this modem receives positive feedback for its value for money and solid performance in most home settings.

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Pros

  • This modem eliminates up to $168 in annual rental fees, providing significant savings over time.
  • Setup is simple and straightforward, with users praising the quick installation process.
  • Supports stable internet speeds of up to 300 Mbps, ideal for streaming and gaming.
  • Voice features like call forwarding and 3-way calling enhance the functionality for home offices.
  • Works with any WiFi router, offering flexibility for various home network setups.
  • The inclusion of 2 phone lines adds great value for Xfinity Voice customers.

Cons

  • Some users report occasional compatibility issues when switching service plans.
  • The device is bulky and takes up more space compared to other modems.
  • There are occasional complaints about signal performance in areas with weak reception.
  • A few users find that configuring the voice services requires extra effort and support.
  • Not ideal for non-Xfinity users, as it only supports Xfinity Voice services.
  • A few buyers have mentioned issues with the modem not pairing well with older routers.

Ratings

The NETGEAR CM500V Cable Modem with Voice has received a mix of positive and neutral feedback from users worldwide. After analyzing verified reviews across multiple platforms and languages, we've distilled the scores based on authentic feedback, filtering out spam and exaggerated comments. Both strengths, such as savings from eliminating rental fees, and pain points, like occasional compatibility issues, have been reflected in these ratings, giving you a balanced view of the product's real-world performance.

Value for Money
93%
Many users find this cable modem to be an excellent investment, especially when considering the long-term savings. By eliminating rental fees of up to $168 per year, it quickly pays for itself. The combination of reliable internet speeds and voice service at a competitive price point makes it a strong choice for Xfinity customers.
A few users feel that the initial purchase cost of the device is still high compared to some basic modems without voice support. While the savings are substantial over time, the upfront investment might not appeal to everyone, especially those on a tight budget.
Performance & Speed
88%
This device delivers consistently fast internet speeds, making it suitable for daily tasks like streaming and gaming. Users report solid performance with speeds up to 300 Mbps, which is ideal for households with multiple devices. The DOCSIS 3.0 technology and 16x4 channel bonding contribute to its reliable performance.
While the performance is generally good, some users have mentioned occasional slowdowns or performance issues during peak usage times. Additionally, a small number of reviews noted that the modem's speed didn't meet their expectations in areas with less-than-ideal signal strength.
Voice Call Quality
85%
The voice service is a standout feature for many users, offering clear call quality and reliable connections. Features like call forwarding, caller ID, and 3-way calling provide a professional-grade voice service. Users appreciate the integration with Xfinity Voice, making it easy to manage both internet and voice services from one device.
Some users have reported issues with dropped calls or occasional distortion during long conversations. Although the voice features are generally appreciated, there are a few complaints about the voice quality being inconsistent under certain conditions, such as high internet traffic.
Ease of Setup
91%
Setting up this modem is generally straightforward, with most users noting that the process is simple and quick. The instructions are clear, and many report that it works seamlessly with Xfinity services. The setup process is also user-friendly for those who may not be tech-savvy.
Some users mentioned encountering a bit of difficulty when configuring the voice service, especially when integrating it with existing Xfinity accounts. A few reported having to contact customer support to finalize setup, which could be frustrating for those expecting a fully plug-and-play experience.
Compatibility with Xfinity
82%
18%
For Xfinity customers, this modem provides a perfect fit, offering both high-speed internet and voice support. The device is fully compatible with Xfinity's services, ensuring seamless operation. It's a great option for users looking to replace rental modems with a more permanent, cost-effective solution.
A small number of users experienced compatibility issues, particularly when switching between different Xfinity service plans. Some had trouble getting the modem activated or connecting it to their network, which may cause delays in setup for certain configurations.
Reliability
89%
This modem is praised for its reliability, with users reporting consistent performance over time. It's able to handle daily tasks without interruptions, making it a trustworthy choice for both internet and voice services. The stable connection ensures a smooth experience for streaming, browsing, and calling.
Occasionally, some users noted that the modem’s reliability could be impacted by external factors, such as service provider issues or interference. However, these instances appear to be relatively rare and typically resolve themselves after troubleshooting or a firmware update.
Router Compatibility
87%
The modem is compatible with any WiFi router, which provides flexibility for users who want to customize their network setup. Whether you're using a high-end router for gaming or a standard one for casual browsing, this modem works seamlessly with most options, making it versatile for different home network setups.
Although the modem works with most routers, a few users reported connection issues when pairing it with older or low-quality routers. In some cases, users had to upgrade their router or adjust settings to achieve optimal performance.
Voice Service Features
80%
20%
This modem’s voice features, such as caller ID, call forwarding, and 3-way calling, are valuable for those looking for a complete home phone solution. Users appreciate the convenience of managing both their internet and phone services from one device.
Some users found that these voice features were more basic compared to standalone voice services. A few complaints mentioned that the call quality could be inconsistent, and certain features, like 3-way calling, didn’t always work as expected.
Durability
84%
Users report that the device feels sturdy and well-built, with a design that holds up well over time. The robust construction ensures that the modem can handle daily use without issues, making it a reliable choice for long-term use.
A few users have expressed concerns about the modem's durability, particularly with its plastic casing, which they feel may not be as resilient as more premium models. Some reported that the device became warm after prolonged use, which might be a concern for long-term performance.
Customer Support
78%
22%
While most users find the modem reliable, those who needed customer support reported generally helpful interactions. Xfinity’s support team often provides timely assistance in resolving setup issues or troubleshooting minor glitches.
Some users have expressed dissatisfaction with the customer support experience, mentioning that responses were slow or not always helpful. Additionally, a few users struggled to get clear guidance when troubleshooting more advanced issues, which led to frustration.
Modem Size/Footprint
79%
21%
The modem’s compact size makes it easy to place in tight spaces without taking up too much room. This is particularly useful for people with limited space in their home offices or entertainment centers.
However, a few users mentioned that the device feels bulkier than expected, especially when compared to some other modems. While it isn’t overwhelmingly large, it may be a bit too sizable for users looking for a more minimalist setup.
Long-Term Value
86%
In the long run, this modem provides excellent value by eliminating monthly rental fees and offering a reliable service. Many users mention that they recoup their investment quickly, especially given the combination of internet and voice features.
Some buyers believe the initial price might be a barrier for those who are more concerned about upfront costs than long-term savings. For users who don’t require voice services, the price might not justify the investment, as they could opt for a less expensive modem.

Suitable for:

The NETGEAR CM500V Cable Modem with Voice is an excellent choice for Xfinity customers who want to eliminate the ongoing cost of modem rentals. It is especially well-suited for households needing stable internet speeds up to 300 Mbps for tasks like streaming, gaming, or browsing. Additionally, those who rely on voice services will appreciate the enhanced features like caller ID and 3-way calling, making it a practical option for families or home offices. Users looking to consolidate internet and phone services into a single device can save significantly on monthly rental fees, making it a great long-term investment for budget-conscious households.

Not suitable for:

This modem may not be ideal for users who do not require voice services or those with a very basic internet setup. If you are not an Xfinity customer or do not plan on using the voice features, a simpler modem could offer better value. Additionally, some users have noted that the modem may not perform optimally in areas with weak signal strength or when paired with older routers. Those seeking a more seamless plug-and-play experience might also find the setup process a bit more involved, as it sometimes requires assistance with configuring voice settings or handling compatibility issues with service plans.

Specifications

  • Internet Speed: Supports download speeds up to 300 Mbps for reliable internet access.
  • DOCSIS Standard: Utilizes DOCSIS 3.0 technology to ensure stable and fast internet performance.
  • Channel Bonding: Equipped with 16x4 channel bonding for improved bandwidth and performance.
  • Voice Support: Provides support for Xfinity Voice with two phone lines and enhanced call features.
  • Voice Features: Includes caller ID, call forwarding, and 3-way calling for reliable voice service.
  • Ethernet Ports: Has one Gigabit Ethernet port for wired connection to a router or other devices.
  • Router Compatibility: Works with any WiFi router, offering flexibility for home networking setups.
  • Modem Dimensions: Dimensions are 12.81″L x 11.54″W x 16.67″H, making it compact for most setups.
  • Annual Savings: Helps eliminate rental fees for equipment, saving users up to $168 annually.
  • Service Compatibility: Designed to work specifically with Xfinity services, including internet and voice.
  • Power Supply: Powered by an external adapter, with low energy consumption for efficient use.
  • Compatibility with Service Plans: Compatible with most Xfinity internet and voice plans, but may require confirmation for plan changes.
  • Supported Devices: Can support multiple devices simultaneously when connected to a compatible WiFi router.
  • Warranty: Comes with a limited warranty, offering coverage for defects or malfunctions.
  • Installation: Simple to set up with basic instructions for Xfinity customers to activate service.
  • Weight: Weighs approximately 1.12 lbs, ensuring it is lightweight and easy to handle.
  • System Requirements: Requires an active Xfinity service plan for internet and voice functionality.
  • Xfinity Voice: Supports Xfinity Voice, providing both internet and phone service through a single device.

FAQ

The NETGEAR CM500V is a high-performance cable modem designed specifically for Xfinity customers. It offers reliable internet speeds up to 300 Mbps and includes voice support with two phone lines, making it ideal for those looking to save on rental fees for both internet and voice services.

Setting up this device is simple. Just connect the modem to your cable outlet, plug in the power adapter, and follow the on-screen instructions to activate your service. The modem is compatible with most routers, so setting it up in your home network should be hassle-free.

Yes, this device is compatible with all WiFi routers, providing flexibility to choose the router that best suits your needs. Whether you have a standard or mesh WiFi router, the CM500V will work seamlessly to provide high-speed internet.

This modem includes support for Xfinity Voice, offering features like call forwarding, 3-way calling, and caller ID. With two phone lines included, it provides the functionality typically expected from a traditional phone service, but without the need for separate equipment.

The NETGEAR CM500V supports download speeds up to 300 Mbps, which is ideal for activities such as streaming HD content, online gaming, and large file downloads. It's perfect for households with multiple users or devices accessing the internet simultaneously.

No, this modem is specifically designed to work with Xfinity services. It supports Xfinity's DOCSIS 3.0 standard and includes voice features for Xfinity Voice customers. For other ISPs, a different modem would be required.

By using the NETGEAR CM500V, users can save up to $168 per year by eliminating rental fees for both the modem and voice equipment. The device essentially pays for itself over time with these savings.

While most users report a smooth experience, a few have encountered compatibility issues when changing service plans or switching to a different Xfinity tier. It's recommended to check with Xfinity if you're planning a service change to ensure the modem will work seamlessly.

Yes, this modem can handle stable internet speeds up to 300 Mbps, making it a solid choice for larger households or small offices. With the added bonus of two phone lines, it's well-suited for home office setups and family homes with multiple users.

If you're experiencing issues with the NETGEAR CM500V, first check the cable connections and ensure the modem is properly activated. If problems persist, restarting the device or contacting Xfinity customer support for troubleshooting may help resolve connectivity or voice service issues.