ARRIS T25 Cable Modem

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86%
91%
Performance
94%
Ease of Setup
92%
Value for Money
88%
Speed Stability
87%
Compatibility with Xfinity
85%
Wi-Fi Security
80%
Build Quality
75%
Customer Support
96%
Modem Rental Fee Savings
90%
App Experience
89%
Latency for Gaming
60%
Compatibility with Older Plans
More

Overview

The ARRIS T25 Cable Modem is a high-performance device designed to deliver stable, high-speed internet connections for Xfinity users. This cable modem uses DOCSIS 3.1 technology to provide up to 800 Mbps speeds, making it ideal for users seeking reliable connectivity. Simple setup via the SURFboard Central app makes installation a breeze, even for non-technical users. The ARRIS T25 is compatible with both Xfinity Internet and Voice services, helping users to consolidate their devices and save on rental fees.

Features & Benefits

This high-speed modem is equipped with DOCSIS 3.1, which ensures faster internet speeds and enhanced security. With dual Gigabit Ethernet ports, it supports multiple devices running at maximum performance. One of the standout features of the ARRIS T25 is the ability to eliminate modem rental fees, which can save users up to $168 annually. Additionally, it comes with preset Wi-Fi security, ensuring that your connection remains safe and easy to set up right out of the box.

Best For

The ARRIS T25 is best suited for Xfinity Internet and Voice subscribers who want to reduce costs by eliminating rental fees. It also works great for users who require fast, stable internet speeds, particularly those with speeds up to 800 Mbps. Gamers and streamers will benefit from its low latency and high-speed performance, as well as the reliable connection it provides for high-demand applications. Anyone seeking a secure and easy-to-set-up modem for their home network will find the T25 a perfect match.

User Feedback

Users generally report that the ARRIS T25 performs well, delivering reliable internet speeds with minimal downtime. Many appreciate how easy it is to set up with the SURFboard Central app, which simplifies the process for even the least tech-savvy users. However, some have experienced minor compatibility issues with older Xfinity plans, which can affect the modem's performance in certain areas. Overall, the modem receives high praise for its speed and stability, though users with legacy plans may face occasional connectivity challenges.

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Pros

  • Easy to set up using the SURFboard Central app, which simplifies the installation process.
  • High-speed performance with support for up to 800 Mbps, ideal for gaming and streaming.
  • Compatible with Xfinity Internet & Voice services, providing seamless integration for subscribers.
  • Eliminates modem rental fees, potentially saving up to $168 per year.
  • Dual Gigabit Ethernet ports allow for multiple high-speed connections at once.
  • Reliable internet connection with minimal downtime, ensuring consistent performance during use.

Cons

  • Some users have reported occasional compatibility issues with older Xfinity plans.
  • The initial cost may be a deterrent for budget-conscious buyers who are used to renting a modem.
  • Preset Wi-Fi security features might not offer enough customization for advanced users.
  • A few users experienced difficulty connecting the modem to certain third-party routers.
  • Not the best option for those needing extensive customization of network settings.
  • The physical design might be bulky for those with limited space for networking equipment.

Ratings

After analyzing verified user reviews from various platforms and languages worldwide, the scores for this product reflect authentic feedback from real buyers. Spam, incentivized, and duplicate reviews have been filtered out to ensure accuracy. Both strengths and pain points have been considered, offering a balanced perspective on the ARRIS T25 Cable Modem’s performance and usability across diverse use cases.

Performance
91%
Users are generally impressed by the speed and reliability of this modem. Many mention that it consistently delivers fast, stable internet, even during high-demand activities like streaming and gaming. The DOCSIS 3.1 technology ensures that the device can handle large amounts of data without lag or interruptions.
However, some users have noted occasional issues with performance drops, particularly when multiple devices are connected. A few also experienced slower speeds than expected, despite being in areas with good network coverage, which could be linked to the modem's setup or network conditions.
Ease of Setup
94%
The simplicity of setup is one of the most frequently praised aspects. Users appreciate the ease of installing the modem through the SURFboard Central app, with many saying it took just minutes to get everything up and running. The app’s step-by-step instructions eliminate confusion for even first-time users.
While most users find the process straightforward, a few have mentioned that the app can sometimes fail to detect the modem on the first try. Additionally, some felt that the instructions could be a little clearer for those who are not as tech-savvy.
Value for Money
92%
Many users see the ARRIS T25 as a great investment, especially with the potential to save on rental fees. By eliminating monthly charges for renting a modem from their ISP, users find that this modem pays for itself in a relatively short period. It’s a cost-effective solution for those looking for a long-term connection upgrade.
On the downside, some users feel the initial cost is a bit high compared to other modems on the market. While the savings are significant, the upfront price could deter budget-conscious buyers who are hesitant to spend more on a modem, especially when less expensive options exist.
Speed Stability
88%
When it comes to speed stability, this modem shines for most users. With speeds up to 800 Mbps, it performs consistently well, even with multiple devices streaming or browsing simultaneously. Many buyers say their internet connection is noticeably more stable after upgrading to this device, leading to fewer interruptions and improved overall experience.
That said, some users have reported occasional interruptions during peak usage times, where the speeds temporarily dip below expectations. This seems to occur more in crowded networks or areas with higher interference, which may not be ideal for those relying on the highest levels of performance all the time.
Compatibility with Xfinity
87%
This modem is widely praised for its seamless compatibility with Xfinity Internet and Voice services. Many users highlight how easy it is to activate and connect with their Xfinity account, making the transition to a self-owned modem hassle-free. Those already subscribed to Xfinity report smooth, uninterrupted service with no issues.
However, a small group of users has experienced compatibility problems with older Xfinity plans. These users noted difficulty in getting the modem to work with legacy services, and had to contact customer support to resolve some issues, which can be frustrating and time-consuming.
Wi-Fi Security
85%
The built-in preset Wi-Fi security options provide peace of mind for users who want to ensure their network is secure. Several buyers mentioned that the modem’s security features helped them avoid common issues like unauthorized access, without requiring manual configuration.
Despite this, some users feel that the preset security options are too basic, and a few desired more customization for advanced users. While the security features are sufficient for most, power users looking for advanced controls might find them lacking.
Build Quality
80%
20%
The build quality of the modem is generally good, with users noting its solid construction and compact design. It's small enough to fit neatly in most home setups without taking up too much space, while still feeling sturdy and durable.
However, some users have expressed concerns about the plastic housing, which they feel could be more robust. A few buyers also reported that the device feels somewhat lightweight, leading to questions about its long-term durability, especially when placed in environments with higher humidity or heat.
Customer Support
75%
25%
When users have encountered issues, many found the customer support to be generally helpful. The company provides clear troubleshooting guides and support for setup, and several users appreciated the responsive nature of the support team.
On the flip side, some users had negative experiences with the support team, reporting slow response times or difficulty getting their issues fully resolved. A few buyers felt that the support could have been more proactive in offering solutions, especially for common setup challenges.
Modem Rental Fee Savings
96%
One of the standout benefits of this modem is the money saved by avoiding the need for ISP modem rentals. Many users mentioned that the device quickly paid for itself, and the savings continued to add up over time. It's seen as an excellent long-term investment for those tired of paying monthly rental fees.
Though the savings are clear for many, a few buyers felt that the initial investment was hard to justify, particularly if their previous modem was still functioning adequately. These users felt that, for now, paying rental fees for a few more months could have been a more affordable option.
App Experience
90%
The SURFboard Central app provides an intuitive experience for users setting up and managing the modem. Buyers appreciate the app's ease of use, which eliminates much of the guesswork that can come with setting up new devices. The app makes it simple to monitor the modem’s performance and make any necessary adjustments.
However, a few users have encountered occasional glitches with the app, such as failure to detect the modem or syncing delays. These issues are typically resolved after restarting the modem or app, but they can still cause frustration for users looking for a smoother setup process.
Latency for Gaming
89%
Gamers who rely on low latency for a smooth experience report good performance with this modem. Many mention that there’s minimal lag even during intense gaming sessions, making it a solid choice for those who need uninterrupted, high-speed connectivity.
Despite positive feedback from most, a few gamers noticed occasional spikes in latency during peak internet traffic periods. These spikes led to temporary lag and affected their gameplay, which could be problematic for those requiring consistent performance in online gaming.
Compatibility with Older Plans
60%
40%
For users with modern Xfinity plans, this modem works smoothly and efficiently, offering stable connections and fast speeds. Many users have successfully upgraded their setups, enjoying seamless service and eliminating rental fees.
On the downside, users with older Xfinity plans have reported compatibility issues. These buyers faced difficulties connecting the modem to their existing service, leading to troubleshooting calls with both Xfinity and ARRIS. This could be a significant deterrent for anyone not on the latest plan.

Suitable for:

The ARRIS T25 Cable Modem is an excellent choice for Xfinity Internet and Voice subscribers who are looking to eliminate rental fees and enjoy fast, stable internet speeds. Users who require speeds up to 800 Mbps, such as gamers or streamers, will benefit from its low latency and consistent performance, making it a great option for high-demand tasks. Additionally, those who prioritize easy setup will find the SURFboard Central app extremely helpful, allowing for quick and straightforward installation. It’s ideal for households with multiple devices, offering a reliable connection without interruptions.

Not suitable for:

This modem may not be the best fit for users with older Xfinity plans, as some have reported compatibility issues when trying to connect it to legacy services. Users who are particularly budget-conscious might find the initial cost of the modem a bit high compared to rental fees for a few more months. Additionally, those who don’t need high speeds or are content with their current setup might not see enough of a difference to justify the upgrade. Finally, those seeking highly customizable security settings may find the preset Wi-Fi security features too basic for their needs.

Specifications

  • Modem Type: This is a DOCSIS 3.1 cable modem designed for high-speed internet connectivity.
  • Compatibility: It is compatible with Xfinity Internet & Voice services for both internet and phone connections.
  • Max Speed: Supports internet speeds up to 800 Mbps for fast and stable connections.
  • Ethernet Ports: Equipped with dual Gigabit Ethernet ports for high-speed wired networking.
  • Wi-Fi Security: Features preset Wi-Fi security to ensure safe and easy connection for all devices.
  • Voice Support: Supports Xfinity Voice services for home phone connectivity via the modem.
  • Rental Fee Savings: By using this modem, users can eliminate monthly modem rental fees, saving up to $168 annually.
  • Setup App: The SURFboard Central app provides a simple, guided setup process for quick installation.
  • Dimensions: Measures 2.68″L x 7.17″W x 10.55″H, making it compact and easy to place in most setups.
  • Technology: Uses DOCSIS 3.1 technology, offering faster speeds and improved security compared to older DOCSIS standards.
  • Modem Type: This device is a standalone modem and does not include a built-in router.
  • Device Compatibility: Works with most devices that require a cable modem, including computers, smart TVs, and gaming consoles.
  • Xfinity Plan Compatibility: Approved for Xfinity plans, including higher-speed plans for both standard internet and voice services.
  • Wi-Fi Support: This modem does not include Wi-Fi functionality but can be paired with a separate Wi-Fi router for wireless networking.
  • Warranty: Comes with a standard manufacturer's warranty, offering peace of mind for the purchase.
  • Security Features: Includes preset Wi-Fi security protocols such as WPA2 to protect network data from unauthorized access.
  • Energy Efficiency: The modem is designed to be energy-efficient, consuming minimal power during operation.
  • Installation Difficulty: The setup process is designed to be user-friendly, with the SURFboard Central app guiding users through installation.
  • Cable Length: Includes a standard power cord and Ethernet cables for easy connection to your devices.

FAQ

The ARRIS T25 Cable Modem is a high-performance modem designed for Xfinity Internet & Voice services. It supports DOCSIS 3.1 technology, providing fast and stable internet speeds up to 800 Mbps, ideal for smooth streaming, gaming, and heavy internet usage.

Setting up the ARRIS T25 is simple with the SURFboard Central app. Just download the app, follow the on-screen instructions, and connect the modem to your existing Xfinity service. The app walks you through the process, making installation fast and straightforward.

The ARRIS T25 is primarily designed for Xfinity Internet & Voice services. While it may work with other ISPs using DOCSIS 3.1 technology, it is officially approved for Xfinity plans, and compatibility with other providers should be checked beforehand.

The ARRIS T25 supports speeds up to 800 Mbps, which is more than enough for HD streaming, gaming, video conferencing, and other high-bandwidth activities. However, your actual speed may vary depending on your Xfinity plan and network conditions.

By using the ARRIS T25, you can eliminate modem rental fees from your Xfinity bill, saving you up to $168 annually. This makes it a great long-term investment if you plan to use Xfinity services for a while.

Yes, the ARRIS T25 is compatible with Xfinity Voice service, allowing you to use it for home phone calls over the internet. This is a convenient feature if you're bundling Xfinity Internet & Voice.

DOCSIS 3.1 is the latest cable internet technology, providing faster speeds and improved network efficiency compared to older DOCSIS 3.0 modems. It also offers better security, faster download/upload speeds, and lower latency, making it ideal for modern internet use.

Yes, with dual Gigabit Ethernet ports, the ARRIS T25 can handle multiple devices connected to your network, ensuring stable and fast connections even when several devices are online at the same time.

Some users have reported compatibility issues with older Xfinity plans. Before purchasing, it is a good idea to verify that your Xfinity plan is supported by the ARRIS T25, especially if you are on an older or legacy plan.

If you're experiencing connection issues with the ARRIS T25, try resetting the modem or checking the connections. If issues persist, ensure that your firmware is up-to-date through the SURFboard Central app or contact Xfinity support for further assistance.