ARRIS Surfboard SBG7400AC2 Cable Modem/Wi-Fi Router with McAfee

ARRIS Surfboard SBG7400AC2 Cable Modem/Wi-Fi Router with McAfee — image 1
ARRIS Surfboard SBG7400AC2 Cable Modem/Wi-Fi Router with McAfee — image 2
ARRIS Surfboard SBG7400AC2 Cable Modem/Wi-Fi Router with McAfee — image 3
83%
93%
Setup and Installation
88%
Wi-Fi Performance
91%
Security Features (McAfee)
90%
Compatibility with ISPs
86%
Value for Money
83%
Build Quality
89%
Ethernet Port Performance
72%
Firmware and Software Stability
80%
Design and Size
78%
Customer Support
79%
Long-Term Durability
65%
Advanced Settings Usability
More

Overview

The ARRIS Surfboard SBG7400AC2 Cable Modem/Wi-Fi Router with McAfee combines a high-performance cable modem and Wi-Fi router into one convenient device. This all-in-one solution is designed to offer fast and reliable internet speeds for both wired and wireless connections. Supporting DOCSIS 3.0, it delivers speeds up to 1 Gbps, making it an excellent choice for high-speed broadband users. The modem is compatible with popular ISPs like Cox and Xfinity, and it features an easy setup process that doesn’t require additional equipment or expert knowledge. This cable modem router also integrates McAfee security to help protect your network.

Features & Benefits

The ARRIS Surfboard SBG7400AC2 offers several standout features for a smooth internet experience. It supports dual-band Wi-Fi (2.4 GHz and 5 GHz), ensuring improved connectivity for devices across your home. With four Gigabit Ethernet ports, it provides high-speed wired connections for more demanding devices like gaming consoles or PCs. The inclusion of McAfee security adds an extra layer of protection, ensuring that your devices are safe from online threats. Its simple installation process means you won’t need additional equipment or a professional installer, making it perfect for both tech-savvy users and beginners.

Best For

This cable modem router is ideal for households with Cox or Xfinity internet services that need reliable, high-speed internet for multiple devices. Its dual-band Wi-Fi setup makes it perfect for streaming, gaming, and browsing without interference. The device is particularly well-suited for medium-sized homes that require a stable connection for various devices at once. Those who prioritize online security will appreciate the built-in McAfee protection. It’s also a great option for users who prefer an easy, no-fuss installation process without needing additional equipment.

User Feedback

User feedback for the ARRIS Surfboard SBG7400AC2 has been generally positive, especially when it comes to its easy setup and reliability. Many have noted an improvement in Wi-Fi performance compared to older routers, with stable connections across devices. However, some users have reported occasional issues with advanced settings or firmware updates, suggesting that it may not be the best option for those who prefer extensive customization. On the plus side, McAfee’s built-in security features have been widely praised for enhancing peace of mind while browsing, making it a popular choice for families and security-conscious users.

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Pros

  • Easy setup process, ideal for non-technical users.
  • Includes McAfee protection for enhanced security against online threats.
  • Works well with major ISPs like Cox and Xfinity, ensuring broad compatibility.
  • Dual-band Wi-Fi (2.4 GHz and 5 GHz) helps provide stable connections for multiple devices.
  • Compact design allows for easy placement in small spaces.
  • High-speed internet support up to 1 Gbps is sufficient for streaming and gaming.
  • 4 Gigabit Ethernet ports provide fast, reliable wired connections.
  • No additional equipment required for installation, making it hassle-free.

Cons

  • Limited customization options for advanced users, especially with network settings.
  • Occasional issues reported with firmware updates or advanced configurations.
  • Wi-Fi signal strength may weaken in larger homes or multi-story buildings.
  • Not the most affordable option compared to other similar products without built-in security.
  • Some users report difficulties with McAfee’s compatibility or its impact on network speeds.
  • Lack of support for DOCSIS 3.1 limits future-proofing for ultra-high-speed connections.

Ratings

After analyzing verified user reviews from multiple platforms and languages, we present the scores for the ARRIS Surfboard SBG7400AC2 Cable Modem/Wi-Fi Router with McAfee. The ratings reflect genuine user experiences, filtered for authenticity by removing spam, bot-generated, and incentivized reviews. Both strengths and pain points have been considered in these scores, based on feedback from global sources. Users highlight the device's ease of use, strong Wi-Fi performance, and the built-in McAfee security, though some users report occasional challenges with advanced settings or firmware updates.

Setup and Installation
93%
Many users praise the straightforward, hassle-free setup of this device. Even non-technical individuals find it easy to get up and running, with no need for additional equipment or complex configurations. The quick installation process is particularly appreciated by those looking for a no-fuss solution to enhance their home network.
A few users mention that while the installation is simple, they experienced minor issues when trying to fine-tune advanced settings. Some felt the included instructions could be more detailed, especially for troubleshooting during setup.
Wi-Fi Performance
88%
The dual-band Wi-Fi delivers solid, reliable performance for most households. Users report smoother streaming, gaming, and browsing, with noticeable improvements over older routers. The strong 5 GHz band, in particular, provides excellent speeds for high-demand activities like HD video streaming and online gaming.
Despite good overall performance, some users note that the Wi-Fi signal strength can be weak in larger homes or in areas farther from the router. Additionally, users in apartment buildings with heavy Wi-Fi congestion report occasional interference affecting speed and stability.
Security Features (McAfee)
91%
The inclusion of McAfee security is a major selling point, with many users feeling more confident about their online safety. It helps protect against malware, phishing, and other online threats, which is especially important for families and small businesses. Several users appreciate the peace of mind provided by this built-in protection.
While many users are satisfied with the security features, a few have expressed frustration with occasional pop-ups or performance slowdowns due to McAfee's background scanning. Some also mention that the software can be difficult to disable if it's not needed or wanted.
Compatibility with ISPs
90%
This device works seamlessly with major ISPs like Cox and Xfinity, which makes it a great option for users who want a modem-router combo that integrates well with their service. Many users find it convenient not to have to worry about compatibility issues when switching from an ISP-provided modem to this device.
A small number of users report compatibility issues with certain regional ISPs, particularly when trying to use features like DOCSIS 3.0 at full speed. Some found that the device didn't work as well with less common or smaller ISPs, requiring additional troubleshooting.
Value for Money
86%
The combination of a high-performance cable modem and Wi-Fi router with built-in security offers great value for users looking to upgrade their home network. Buyers appreciate getting both the modem and router functionality in one device, which reduces the need for multiple devices and cables. Many consider it a solid investment for long-term use, especially with McAfee included.
Some users feel that the price is a bit high compared to other modems or routers without the McAfee security package. A few also mention that similar models from competing brands offer similar performance at a slightly lower price, making this device seem less competitive in terms of cost-effectiveness.
Build Quality
83%
The build quality of this device is solid, with a compact and sleek design that fits well in most homes. Many users appreciate its lightweight construction, which makes it easy to move or position as needed. The ventilation system is also designed to keep it cool during extended use, preventing overheating.
Some users mention that while the build quality is generally good, the plastic casing feels a bit cheap compared to other premium routers. A few also report that the device can feel slightly fragile, especially when moved around frequently.
Ethernet Port Performance
89%
With four Gigabit Ethernet ports, this device provides stable and fast wired connections for those who prefer a wired setup. Users report solid speeds and reliability when connected directly to the modem, making it an excellent choice for gaming consoles, desktop computers, or other wired devices.
Some users feel that the number of Ethernet ports could be limiting for larger households or office environments. Additionally, a few have reported occasional disconnects or slower speeds when using multiple ports simultaneously, especially when under heavy network load.
Firmware and Software Stability
72%
28%
The firmware updates generally work well and help keep the device running smoothly. Many users report that the software is stable and intuitive to use once set up, with minimal issues encountered after initial installation.
A recurring complaint from users is the occasional instability with firmware updates. Some users note that certain updates can cause temporary slowdowns or require manual intervention to fix connectivity issues. Additionally, a few report that the user interface for the router's settings can be difficult to navigate, especially for beginners.
Design and Size
80%
20%
The compact design of this device makes it easy to place anywhere in the home without taking up too much space. Users appreciate its unobtrusive look, which fits well with most home setups, and its small footprint helps keep things tidy.
Some users feel that the compact design compromises performance, especially in terms of signal range and cooling. A few report that the device can get hot under heavy load, suggesting that a larger design could provide better airflow and performance.
Customer Support
78%
22%
When users need help, ARRIS customer support is generally responsive and able to resolve common issues quickly. Many users report positive experiences when contacting the support team for installation help or troubleshooting.
While most users had a good experience, a few report that the response times can be slow during peak hours. Others mention that the troubleshooting steps provided could be more detailed, and some customers were not satisfied with the solutions offered for more complex issues.
Long-Term Durability
79%
21%
This device seems to hold up well over time, with many users reporting that it continues to perform reliably even after months or years of use. The solid construction and lack of overheating issues make it a durable choice for long-term use.
A few users have reported experiencing intermittent performance drops or connectivity issues after long-term use. These issues seem to be more common after the device has been in use for a year or more, particularly with firmware updates that may impact performance.
Advanced Settings Usability
65%
35%
Some users appreciate the flexibility of advanced settings and options for fine-tuning the device to their needs. For those with a more technical background, the ability to adjust settings like IP allocation and DNS can be very useful.
For less tech-savvy users, the advanced settings can be overwhelming and confusing. Several users report difficulty navigating the settings interface, leading to frustration and mistakes. The lack of clear instructions for some advanced features adds to the challenge.

Suitable for:

The ARRIS Surfboard SBG7400AC2 Cable Modem/Wi-Fi Router with McAfee is a great choice for households with Cox or Xfinity internet services, especially those looking for a reliable, all-in-one networking solution. Users who need a straightforward, easy-to-install device will appreciate the simplicity of setup, as no additional equipment is required. It’s particularly ideal for small to medium-sized homes where multiple devices are connected to the network, as the dual-band Wi-Fi provides solid performance for streaming, gaming, and browsing. Additionally, families or individuals who prioritize security will benefit from the built-in McAfee protection, ensuring safer browsing for all users in the home.

Not suitable for:

This device may not be the best fit for users who require more advanced networking features or extensive customization. Those looking for advanced configuration options might find the settings interface somewhat limited or difficult to navigate, especially if they need more granular control over network features. Additionally, larger homes or environments with heavy Wi-Fi congestion may struggle with weak signal strength in certain areas, as some users report performance drops in distant rooms. This product may also not be ideal for those on a tight budget, as it can be priced higher than comparable alternatives without McAfee security.

Specifications

  • Model: The product model is SBG7400AC2, part of ARRIS's Surfboard line.
  • Product Type: This is a cable modem and Wi-Fi router combo, designed to simplify home networking.
  • Wi-Fi Standard: Supports 802.11ac Wi-Fi standard for dual-band wireless connectivity.
  • Wi-Fi Bands: Supports dual-band Wi-Fi, with both 2.4 GHz and 5 GHz frequencies for better performance.
  • Maximum Download Speed: Supports download speeds up to 1 Gbps for high-speed internet use.
  • ISP Compatibility: Compatible with major ISPs like Cox and Xfinity for cable internet services.
  • Security: Includes McAfee security to protect against viruses, malware, and other online threats.
  • Ethernet Ports: Equipped with 4 Gigabit Ethernet ports for wired device connections.
  • DOCSIS Technology: Supports DOCSIS 3.0 for fast and reliable internet speeds over cable connections.
  • Dimensions: The device measures 5.13 x 5.25 x 1.75 inches, offering a compact and space-saving design.
  • Weight: The device weighs 2.51 pounds, making it lightweight for easy placement in your home.
  • Installation: Features simple installation with no additional equipment required for setup.
  • Power Supply: Powered by an included AC adapter, providing reliable power for continuous operation.
  • Max Upload Speed: Supports upload speeds up to 143 Mbps, which is ideal for video calls and streaming.
  • Compatibility with Devices: Works with a wide range of devices, including laptops, desktops, smartphones, and gaming consoles.
  • Wi-Fi Coverage: Offers sufficient coverage for small to medium-sized homes, though larger homes may require additional coverage.
  • Firmware Updates: Supports firmware updates to ensure ongoing security and performance improvements.
  • Support for 4K Streaming: Capable of supporting 4K streaming over a wired or wireless connection, depending on your network speed.
  • Warranty: Comes with a standard one-year warranty for peace of mind against manufacturing defects.

FAQ

This device combines both a cable modem and a Wi-Fi router in one unit, allowing you to connect to the internet and provide wireless coverage throughout your home. It supports speeds up to 1 Gbps and includes McAfee security for safer browsing.

Setting up this modem-router combo is simple: just plug in the device, connect it to your cable service, and follow the on-screen instructions through the web interface. No additional equipment is required, and the setup process is designed to be user-friendly, even for non-technical users.

The ARRIS Surfboard SBG7400AC2 is compatible with major ISPs like Cox and Xfinity. If you're using one of these services, it should work seamlessly, but you may need to contact your provider to activate it on your network.

This modem-router combo supports DOCSIS 3.0 and can handle download speeds up to 1 Gbps, making it suitable for high-speed internet activities like streaming, gaming, and working from home.

While this device provides strong Wi-Fi coverage for small to medium-sized homes, larger homes or those with many walls may experience weaker signals. To ensure consistent coverage, consider adding a Wi-Fi extender or router mesh system.

The ARRIS Surfboard SBG7400AC2 includes McAfee security, which helps protect your home network from online threats, malware, and viruses. This added layer of security is a major benefit for those looking to keep their devices safe.

Yes, this router supports dual-band Wi-Fi, with both 2.4 GHz and 5 GHz frequencies. The 5 GHz band offers faster speeds and less interference, while the 2.4 GHz band provides better range, ideal for larger areas.

Yes, the ARRIS Surfboard SBG7400AC2 has 4 Gigabit Ethernet ports, allowing you to connect multiple wired devices, such as desktops, gaming consoles, or smart TVs, for a stable and high-speed connection.

Some users have reported occasional issues with advanced settings or firmware updates, which can cause temporary connectivity problems. However, these issues are generally rare and can often be resolved with a reset or firmware upgrade.

The ARRIS Surfboard SBG7400AC2 is designed to be durable and long-lasting. With proper maintenance, it should provide reliable service for several years, though like any tech product, it may need a replacement if your ISP upgrades to DOCSIS 3.1 in the future.