ARRIS SURFboard SBG7600AC2 Cable Modem Router Combo

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86%
89%
Performance
92%
Setup Ease
91%
Value for Money
86%
Wi-Fi Range & Speed
82%
Parental Controls
85%
Compatibility with ISPs
77%
Customer Support
80%
Build Quality
90%
App Experience
84%
Stability & Reliability
88%
Connectivity Options
86%
Long-Term Value
More

Overview

The ARRIS SURFboard SBG7600AC2 Cable Modem Router Combo is an all-in-one device designed to deliver both high-speed internet and reliable Wi-Fi for your home or small office. This modem-router combo is compatible with major U.S. cable ISPs like Xfinity and Cox, but unfortunately, it doesn't work with Spectrum. With support for DOCSIS 3.0 technology, it offers speeds up to 800 Mbps, making it an ideal choice for users who need a fast and stable connection. The device also includes four Gigabit Ethernet ports, allowing for reliable wired connections to multiple devices.

Features & Benefits

This modem-router combo is equipped with dual-band AC2350 Wi-Fi, offering enhanced range and performance, especially for households or offices with many devices. Setup is straightforward using the SURFboard Central app, which simplifies network management and lets you monitor performance. One of the standout benefits is the potential to save up to $168 annually on modem rental fees, making it a solid investment. Additionally, it includes customizable parental controls that let you set time limits and pause internet access for specific devices.

Best For

The ARRIS modem-router combo is perfect for users looking to upgrade to faster speeds without the hassle of dealing with multiple devices. It's particularly well-suited for homes or small businesses that require multiple high-speed connections across various devices. Gamers and streamers will benefit from the stable and fast Wi-Fi performance, ensuring smooth experiences with minimal buffering. It’s also an excellent option for anyone seeking to eliminate monthly ISP rental fees for modems and routers, providing a cost-effective long-term solution.

User Feedback

Users generally praise this device for its fast and stable internet performance, with many noting the easy setup process via the SURFboard app. While the majority are satisfied with the overall functionality, some customers have reported occasional connectivity issues with specific ISPs. A few also mentioned that the modem-router combo's performance can vary depending on your internet plan. Overall, the value for the price is solid, especially for those looking to avoid recurring modem rental fees, but it's not without its minor drawbacks.

#Modem Router Combos
#Networking Products
#Computers & Accessories
#Electronics

Pros

  • This device is easy to set up using the SURFboard Central app, making it ideal for users who prefer hassle-free installation.
  • Dual-band AC2350 Wi-Fi offers solid coverage and performance for gaming, streaming, and other high-bandwidth activities.
  • It supports DOCSIS 3.0 technology, providing fast internet speeds up to 800 Mbps for reliable connectivity.
  • With four Gigabit Ethernet ports, this modem-router combo ensures fast and stable wired connections for multiple devices.
  • A significant benefit is the potential to save up to $168 annually on ISP rental fees, making it a cost-effective choice.
  • This product is a great option for small businesses or home offices needing multiple high-speed internet connections.

Cons

  • It is not compatible with Spectrum, limiting options for users with that ISP.
  • Some users report occasional connectivity issues with specific ISPs, which can disrupt the internet experience.
  • The range may not be sufficient for very large homes or buildings with thick walls, leading to weak signals in distant rooms.
  • A few buyers noted that the parental control features are somewhat basic compared to other models in the market.
  • While it offers solid performance, users seeking extremely high speeds may want to consider a DOCSIS 3.1 modem for faster speeds.
  • There are occasional reports of the device needing to be rebooted to resolve intermittent connectivity issues.

Ratings

After analyzing verified user reviews from various sources worldwide, including multiple languages and platforms, we have compiled the following ratings for the ARRIS SURFboard SBG7600AC2 Cable Modem Router Combo. These ratings reflect authentic feedback from real customers, with spam, bot, or incentivized reviews filtered out. Both strengths and potential pain points are taken into account, providing a comprehensive view of the product's performance across key areas.

Performance
89%
Many users report that this device offers fast, stable internet performance, even during heavy usage like gaming or streaming. The 800 Mbps speed capability and dual-band Wi-Fi help ensure smooth connections for multiple devices, which is a big advantage for households or small offices with high demands on their network.
While most users praise the performance, a few have reported occasional slowdowns or instability when connecting to certain ISPs, particularly during peak hours. Some buyers also note that certain wireless devices may struggle with maintaining a consistent connection.
Setup Ease
92%
Users generally find the setup process straightforward, especially with the SURFboard Central app. The app guides users step-by-step, making it simple for those unfamiliar with network configuration. Many report getting everything up and running in under 30 minutes, which is a huge time-saver.
Despite the app's simplicity, a handful of users faced issues with initial setup, particularly with the app failing to connect to the device on the first try. Some also mentioned needing to restart the modem-router combo multiple times to complete the setup process.
Value for Money
91%
This device offers great value for users who want to save on rental fees while maintaining strong performance. With potential annual savings of up to $168, many buyers see the purchase as a smart long-term investment. The combination of both modem and router features in one unit helps reduce the need for multiple devices and streamlines home networking.
While many appreciate the savings, some buyers feel that the upfront cost is a bit higher compared to basic modems or routers. Additionally, a few users mentioned that while the device works well for most scenarios, it might not offer the same high-end features as premium models at higher price points.
Wi-Fi Range & Speed
86%
Users generally report good Wi-Fi range and reliable speeds, even in larger homes or small offices. The dual-band AC2350 Wi-Fi provides solid performance for devices connected both close to the router and farther away. It performs well for activities like video streaming, online gaming, and working from home.
Some buyers have noted that the Wi-Fi signal may not reach as far as expected, especially in homes with thick walls or multiple floors. A few users also mentioned that the speed drops noticeably at longer distances or when too many devices are connected simultaneously.
Parental Controls
82%
18%
The parental control feature is appreciated by users who want to manage their children's internet usage. The customizable time limits and device pauses offer a flexible way to ensure that the internet is used responsibly. This functionality helps parents avoid potential distractions and manage screen time effectively.
A few users mentioned that the parental controls could be more intuitive or refined, with some reporting difficulty in setting up certain restrictions. Additionally, some buyers felt the feature was a bit limited compared to other devices with more advanced parental management options.
Compatibility with ISPs
85%
The ARRIS modem-router combo is compatible with a wide range of major ISPs, including Xfinity and Cox, which is a major selling point for many buyers. This makes it a versatile option for households or small businesses looking for reliable service without having to rent equipment from their ISP.
Some users have pointed out that the device is not compatible with Spectrum, which limits its appeal for those using that specific service. A few others experienced minor issues with ISP compatibility that required troubleshooting or additional settings adjustments.
Customer Support
77%
23%
When users reached out for help, some reported positive interactions with customer service, particularly for straightforward questions. The support team is knowledgeable and quick to respond, offering helpful advice and troubleshooting tips for common issues.
However, some buyers expressed frustration with the responsiveness and quality of support, especially when dealing with more complex issues. A few customers found that response times were longer than expected, and troubleshooting steps were often generic and didn't fully address their problems.
Build Quality
80%
20%
Many users are satisfied with the build quality of this device, noting that it feels solid and well-constructed. The sleek design and compact form factor allow it to fit nicely in a variety of home or office setups without taking up too much space.
A small number of users reported that the plastic exterior feels somewhat cheap and prone to scratching. Some buyers also expressed concern about its durability over time, particularly in households with pets or young children who might be prone to dropping or damaging the device.
App Experience
90%
The app-based setup and management through the SURFboard Central app are highly regarded. Many users appreciate the intuitive interface that makes monitoring and adjusting settings like Wi-Fi name and password simple. The app's ability to help troubleshoot and provide real-time stats is also a plus.
However, a few users experienced difficulty connecting the app to the modem-router combo at first. Some found that the app occasionally crashed or failed to load, which led to frustration when trying to configure advanced settings or perform updates.
Stability & Reliability
84%
This device generally delivers stable performance, even during high-demand activities like video conferencing, gaming, and multiple device streaming. Users are often pleased with its ability to maintain a consistent connection without frequent resets or reboots.
On the flip side, a few users noted intermittent dropouts or brief periods of instability, especially when many devices were connected simultaneously. These issues were not frequent but did occur enough to be a concern for some households with multiple active users.
Connectivity Options
88%
The modem-router combo provides multiple connection options, including four Gigabit Ethernet ports, which allow for fast, wired connections to devices like gaming consoles or PCs. This is particularly useful for households or small businesses that require stable, high-speed internet access for critical work.
Some users mentioned that the number of Ethernet ports was limited compared to higher-end models that offer more ports for wired devices. A few buyers would have preferred additional ports or the inclusion of a USB port for connecting external devices like printers or network storage.
Long-Term Value
86%
Many users see this device as a smart long-term investment, especially with the potential savings on rental fees. Over time, it can help offset its initial cost, making it a practical choice for those who plan to use it for several years.
A few customers felt that the device could have offered better features at the same price point. While it performs well, some users expected more advanced options or higher speeds for the price, particularly when compared to premium models from other brands.

Suitable for:

The ARRIS SURFboard SBG7600AC2 Cable Modem Router Combo is a solid choice for households or small offices that need a reliable, all-in-one device. Users who want to upgrade their internet speeds without the hassle of separate modem and router setups will appreciate the convenience of this product. It's especially well-suited for gamers, streamers, or remote workers who require stable and high-speed Wi-Fi for multiple devices. Additionally, those looking to cut down on ISP rental fees can benefit from its long-term cost savings, potentially saving up to $168 annually. Its simple setup process through the SURFboard app makes it ideal for individuals who want quick and hassle-free installation.

Not suitable for:

This device may not be the best option for users with specific needs, such as those using Spectrum as their ISP, since it is not compatible with that provider. Additionally, while the Wi-Fi performance is generally strong, users with larger homes or multiple floors might experience a slight drop in signal strength at longer distances, especially in areas with thick walls. If you're someone who needs advanced features like more Ethernet ports or additional customizability in parental controls, this modem-router combo may feel a bit limited. It also might not appeal to those willing to spend more for premium devices with higher speeds or more robust coverage.

Specifications

  • Modem Type: This device is a DOCSIS 3.0 cable modem, providing fast and reliable internet connectivity for home and small business use.
  • Wi-Fi Standard: Supports dual-band AC2350 Wi-Fi, offering both 2.4 GHz and 5 GHz bands for improved range and reduced interference.
  • Maximum Speed: The modem-router combo supports internet speeds up to 800 Mbps, suitable for most residential and small office needs.
  • Ethernet Ports: Equipped with four Gigabit Ethernet ports, enabling high-speed wired connections for devices like desktops, gaming consoles, and smart TVs.
  • App-Based Setup: Setup is made easy with the SURFboard Central app, allowing users to configure and manage the network through a smartphone or tablet.
  • ISP Compatibility: Compatible with major U.S. ISPs such as Xfinity and Cox, but not with Spectrum.
  • Parental Controls: Includes customizable parental controls with features like device time limits and the ability to pause internet access for specific devices.
  • Annual Rental Savings: Using this device instead of renting a modem and router from an ISP can save up to $168 annually in rental fees.
  • Wi-Fi Range: The dual-band Wi-Fi provides extensive coverage, suitable for typical home or small office environments, although larger spaces may require additional extenders.
  • Warranty: Comes with a two-year warranty, ensuring reliable customer support and protection against defects.
  • Security Features: Supports WPA2 encryption for secure wireless connections, helping to protect your network from unauthorized access.
  • Device Type: This is an all-in-one modem-router combo, eliminating the need for separate devices and simplifying home or office network setups.
  • Speed Class: Supports up to 800 Mbps download speeds, ideal for most streaming, gaming, and browsing needs.
  • Hardware Interface: Includes a coaxial cable port for the modem and Gigabit Ethernet ports for wired device connections.
  • Support for Streaming: With its dual-band Wi-Fi and high-speed capabilities, this device is ideal for streaming HD and 4K content without buffering.
  • Device Size: Compact and lightweight design, suitable for small to medium-sized spaces without taking up excessive room.
  • Network Management: The SURFboard Central app allows for easy network monitoring and troubleshooting, offering a user-friendly interface for device management.
  • Compatibility with Wi-Fi Devices: Compatible with a wide range of Wi-Fi devices including laptops, smartphones, smart TVs, and gaming consoles.

FAQ

The ARRIS SURFboard SBG7600AC2 Cable Modem Router Combo is a 2-in-1 device that combines a modem and a Wi-Fi router, designed for home or small business use. It provides high-speed internet access via DOCSIS 3.0 technology and offers up to 800 Mbps speeds, along with four Gigabit Ethernet ports for wired connections.

This modem-router combo is compatible with major U.S. ISPs like Xfinity and Cox, but it is not compatible with Spectrum. Before purchasing, check if your ISP supports DOCSIS 3.0 and whether this device is listed as compatible.

Setting up this device is simple thanks to the SURFboard Central app, which guides you through the process. Most users find the app-based setup intuitive and quick, requiring only a few minutes to get your network up and running.

Yes, this device features dual-band AC2350 Wi-Fi, which provides reliable performance for high-demand activities like gaming and streaming. The dual-band setup helps ensure less interference and faster speeds, making it an excellent choice for these tasks.

By purchasing this device instead of renting a modem and router from your ISP, you can save up to $168 annually. This makes it a cost-effective solution, especially for long-term use.

DOCSIS 3.0 supports speeds up to 800 Mbps, which is sufficient for most home and small office use. DOCSIS 3.1, however, offers faster speeds and greater future-proofing, particularly for users who need gigabit speeds or want to ensure maximum performance as internet speeds increase over time.

The four Gigabit Ethernet ports allow you to connect multiple devices with a fast, stable wired connection. This is particularly beneficial for gaming, streaming, or working from home, where consistent performance is needed across several devices.

Yes, the ARRIS SURFboard SBG7600AC2 offers enhanced parental controls. These include customizable time limits and device pauses, which allow you to manage internet access and ensure that your children or other users are not online too long or during inappropriate times.

The dual-band Wi-Fi on this device provides solid coverage for typical homes. However, larger homes or buildings with thick walls may experience weaker signals in distant rooms. If you have a large area to cover, you might want to consider adding Wi-Fi extenders or mesh systems.

Some users have reported occasional connectivity issues with specific ISPs. If you experience this, ensure that your ISP is fully compatible with the device, and try restarting the modem-router combo or contacting your ISP for assistance. In some cases, firmware updates or a call to your provider may help resolve the issue.