ARRIS TG862G-CT Cable Modem Router

85%

Value for Money

Performance & Speed

Ease of Setup

Voice Service Quality

Wi-Fi Range

Build Quality

Compatibility with Xfinity

Multi-Device Support

Firmware & Software Updates

Customer Support

IPv6 Support

USB Connectivity

Long-Term Reliability

Overview

The ARRIS TG862G-CT Cable Modem Router is an all-in-one device designed to streamline home or small office setups by combining a cable modem, Wi-Fi router, and voice telephony into a single unit. This product supports DOCSIS 3.0, ensuring reliable and fast internet speeds. This ARRIS modem router includes two voice lines for telephony services, specifically optimized for use with Comcast Xfinity. It’s particularly suited for environments that require both stable internet and voice capabilities without cluttering your space with multiple devices.

Features & Benefits

The dual-band Wi-Fi functionality of this device supports both 2.4GHz and 5GHz frequencies, enhancing coverage and reducing interference. With speeds up to 320 Mbps for downloads and 120 Mbps for uploads, it’s suitable for high-demand tasks like HD streaming and online gaming. Advanced MIMO antennas improve the overall connection reliability, especially when multiple devices are in use. Additionally, the inclusion of a USB 2.0 host port adds flexibility for connecting external devices, while compatibility with both IPv4 and IPv6 ensures longevity and future-proofing.

Best For

This cable modem is best for users who require a robust solution for both internet and voice services, such as home offices or households with multiple devices. It caters to Comcast Xfinity customers who need a combined modem/router and voice telephony service in one package. Whether you're streaming HD video, engaging in online gaming, or working from home, this all-in-one device provides the performance needed to support multiple tasks simultaneously with minimal latency.

User Feedback

User feedback for the ARRIS TG862G-CT has generally been positive, with many users praising its simple setup and reliable performance. However, some have reported occasional issues with Wi-Fi range in larger homes or buildings with thick walls. While the device excels at providing high-speed internet and voice services, a few customers have noted that the voice functionality may require proper configuration with Comcast Xfinity. Overall, this device is appreciated for its ease of use and value for money, especially for those needing both internet and telephony services.

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Pros

This device offers a simple all-in-one solution with internet, Wi-Fi, and voice support.
DOCSIS 3.0 compatibility ensures fast speeds for streaming and gaming.
The dual-band Wi-Fi provides stable connections for multiple devices.
Easy to set up, with minimal configuration required for most users.
Voice service integration is convenient for households and small offices.
Ideal for Comcast Xfinity customers looking for a combined modem/router solution.

Cons

Wi-Fi range may be limited in larger homes or offices.
May require additional configuration for voice services with Comcast Xfinity.
The maximum download speed of 320 Mbps might not be sufficient for heavy users.
Some users report slower performance when multiple devices are connected simultaneously.
Not the best choice for users needing ultra-fast speeds for 4K streaming or gaming.
The USB 2.0 port may feel outdated for those needing faster transfer speeds.

Ratings

After analyzing verified user reviews from multiple languages and platforms, the ratings for the ARRIS TG862G-CT Cable Modem Router reflect both strengths and pain points highlighted by real customers. Spam, bot-incentivized, duplicated, off-topic, and exaggerated reviews were filtered out to ensure that only authentic feedback contributed to the scores. Overall, this device receives positive ratings for its reliability and ease of setup, though some users note occasional Wi-Fi range issues in larger homes or offices.

Value for Money

91%

Many users find this device to be a great value, especially with its combination of modem, router, and voice support. It's an all-in-one solution that saves on the cost and space of separate devices, making it ideal for those looking for simplicity without sacrificing performance.

A few customers feel that the price is slightly high compared to standalone modems or routers. While the all-in-one convenience is appealing, some buyers may prefer to have more specialized equipment for better performance in specific areas like Wi-Fi range.

Performance & Speed

89%

Users are generally satisfied with the internet speeds provided by this device, particularly the 320 Mbps download and 120 Mbps upload capabilities. It's well-suited for households or small offices with moderate internet usage, including HD streaming and light gaming.

Some reviewers note that while the speeds are good for typical household use, it's not the best choice for heavy gamers or those who need ultra-fast internet for tasks like 4K streaming. A few users report occasional slowdowns under heavy network load.

Ease of Setup

93%

Buyers consistently praise how easy it is to set up this device. The setup process is straightforward, and most users can get it up and running within minutes without requiring technical expertise. This makes it a great choice for people who want a hassle-free experience.

While the setup is generally simple, some users mention needing assistance with configuring voice services for Comcast Xfinity. A few customers experienced issues with the device not automatically syncing with their ISP settings, requiring manual intervention.

Voice Service Quality

85%

For users needing telephony services, the two voice lines included in this device are a standout feature. Many users report clear and reliable voice quality, making it a convenient option for households or small offices that rely on phone services as well as internet.

However, some users note that configuring the voice services with Comcast Xfinity can be tricky. A few customers have mentioned experiencing occasional call dropouts or quality issues that require troubleshooting, which can be frustrating.

Wi-Fi Range

72%

28%

When it comes to coverage in smaller homes or apartments, this device performs well. Many users are satisfied with its ability to deliver decent Wi-Fi speeds and stability within a reasonable range, especially for light tasks like browsing and streaming.

For larger homes or spaces with multiple floors, several users report weaker Wi-Fi performance at the edges of their homes. Some note that the range could be improved, especially for streaming HD content or for use in larger offices with many connected devices.

Build Quality

88%

The build quality of this device is solid, with a sturdy plastic housing that holds up well over time. It’s designed to withstand regular use and occasional handling, offering long-term durability without feeling cheap or fragile.

A few users feel that while the device is functional, the overall design is a bit bulky compared to other modern devices. It's not as sleek or compact as some other routers, which may be a downside for those seeking a more minimalist look.

Compatibility with Xfinity

95%

This device integrates seamlessly with Comcast Xfinity services, offering excellent compatibility for both internet and voice features. Users find it simple to pair with Xfinity accounts and get the most out of their subscription, especially when using it as a combined modem/router solution.

While it's great for Xfinity users, those with other ISPs may not have the same experience. Some customers have mentioned that the voice services are specifically tailored for Comcast, which may cause configuration challenges with different providers.

Multi-Device Support

80%

20%

The device performs well when supporting multiple devices at once, thanks to its dual-band Wi-Fi and MIMO antenna configuration. Many users find it efficient for homes or small offices with several connected devices, from smartphones to laptops and smart home products.

However, in homes or offices with a high number of connected devices, some users report performance degradation. Heavy usage on multiple devices can cause slower speeds, particularly with high-demand activities like gaming or streaming.

Firmware & Software Updates

77%

23%

The device has received firmware updates that generally improve performance and fix bugs. Some users appreciate that updates are automatically pushed, ensuring the device remains secure and functional over time.

Despite automatic updates, a few users have encountered issues where the device didn't fully benefit from the latest software enhancements. Some also report occasional performance glitches after updates, requiring a reset to restore full functionality.

Customer Support

82%

18%

Many users appreciate the responsiveness of the support team when they encounter issues with setup or voice service configuration. The support team is typically helpful in troubleshooting common problems and offering guidance on optimal device settings.

On the flip side, some users express frustration with long wait times for customer support or feel that the troubleshooting process could be more streamlined. A few customers report having to escalate issues more than once to resolve complex problems.

IPv6 Support

90%

The inclusion of IPv6 support ensures that this device is future-proof for upcoming internet standards. Many users who are already on IPv6 networks find it to be an important feature for long-term compatibility and uninterrupted service.

For users who are not yet using IPv6, the feature may seem unnecessary, and a few customers have reported minor configuration challenges when trying to switch between IPv4 and IPv6 networks.

USB Connectivity

79%

21%

The USB 2.0 port offers a nice added feature for those who need to connect devices like printers or storage. It can be useful in home office setups or for sharing data across a network.

However, the USB 2.0 port is not as fast as more modern USB 3.0 ports, leading some users to feel that it's a bit outdated. Those expecting faster file transfers or high-speed device connections may find this feature lacking.

Long-Term Reliability

86%

Overall, this device has shown to be reliable over the long term. Users who have had it for months or even years mention consistent performance without frequent issues, making it a solid choice for steady use in both home and small office environments.

That said, some users have reported occasional connectivity drops or slowdowns after extended use. While these issues are not widespread, they are noteworthy for those seeking uninterrupted service over long periods.

Suitable for:

The ARRIS TG862G-CT Cable Modem Router is a great choice for users looking for a simple, all-in-one solution for their home or small office. It's ideal for households or workspaces that need reliable internet and voice capabilities, especially for Comcast Xfinity customers. The device's DOCSIS 3.0 compatibility and solid performance for HD video streaming and gaming make it a strong option for moderate internet users. Those seeking to reduce clutter with one device for both telephony and Wi-Fi will appreciate the value this product offers, particularly in setups where space is limited or simplicity is preferred.

Not suitable for:

This device may not be the best fit for heavy internet users or those with large spaces. While it supports decent speeds, it struggles with Wi-Fi range in larger homes or offices, making it less effective for users who need extended coverage. Gamers or users who demand ultra-fast speeds for 4K streaming or high-demand tasks may find this device insufficient. Additionally, while the voice service integration is a bonus, it may require additional configuration with Comcast Xfinity, which could be a hassle for those who want a truly plug-and-play experience.

Specifications

Modem Type: This device is a cable modem designed for use with Comcast Xfinity services.
Router: It features a dual-band Wi-Fi 802.11n router for both 2.4 GHz and 5 GHz wireless connectivity.
Voice Support: Includes two telephony lines for voice service through Comcast Xfinity.
DOCSIS Version: Supports DOCSIS 3.0, allowing for high-speed data transfer over cable networks.
Max Download Speed: Supports internet download speeds up to 320 Mbps for fast data transfer.
Max Upload Speed: Supports upload speeds up to 120 Mbps, ideal for high-speed uploads.
MIMO Antenna: Equipped with MIMO (Multiple Input, Multiple Output) antenna technology for improved wireless performance.
USB Port: Includes a USB 2.0 host port for connecting external devices such as printers or storage.
IPv4/IPv6 Support: Compatible with both IPv4 and IPv6, ensuring future-proofing for internet connectivity.
Compatibility: Designed for use with Comcast Xfinity services, including both internet and voice functionality.
Wi-Fi Coverage: Dual-band Wi-Fi 802.11n offers reliable coverage for smaller homes or offices.
Installation: Easy setup process, typically requiring just basic connections and activation with Comcast Xfinity.
Security: Supports WPA/WPA2 encryption for secure wireless networks.
Form Factor: Compact design, combining modem, router, and voice support in a single device.
Power Supply: Requires an external power adapter with a typical input of 120V AC.
Dimensions: Measures approximately 7.1 x 2.2 x 7.7 inches (H x W x D).
Weight: Weighs about 1.3 pounds, making it lightweight for easy placement in homes or offices.
Ports: Includes one Ethernet port for wired connections, plus coaxial and phone ports for voice and internet.
Voice Configuration: Voice service requires proper configuration with Comcast Xfinity for full functionality.

FAQ

The ARRIS TG862G-CT Cable Modem Router is an all-in-one device that combines internet modem and Wi-Fi router functionality, along with voice support for telephony services. It supports DOCSIS 3.0 for fast internet speeds and works seamlessly with Comcast Xfinity. It provides high-speed internet, Wi-Fi connectivity, and voice lines, all in one device, ideal for both home and small office use.

Setting up this device is straightforward. First, connect the coaxial cable to the modem, then plug in the power supply. Use the Ethernet cable to connect to your computer or a Wi-Fi-enabled device. Afterward, follow the on-screen instructions or the setup guide provided to activate your device with Comcast Xfinity. Most users report a quick and easy setup process.

No, this device is specifically compatible with Comcast Xfinity. It is designed to support their services, including voice and internet. If you're not using Comcast Xfinity, this device won't be able to function as intended.

This device supports internet download speeds up to 320 Mbps and upload speeds up to 120 Mbps. This makes it suitable for high-speed internet activities like HD video streaming, online gaming, and other data-heavy tasks. However, if you require higher speeds, you might want to explore other options.

Yes, it has dual-band Wi-Fi 802.11n, which provides both 2.4 GHz and 5 GHz wireless networks. This allows for more reliable and faster connections, especially when multiple devices are connected simultaneously. It's suitable for streaming, gaming, and everyday internet use.

The voice feature on this device is designed specifically for Comcast Xfinity telephony service. You'll need to subscribe to Xfinity's voice service to use the two telephony lines provided. Setup for the voice service may require some configuration with Comcast, but it's generally easy for users familiar with their service.

Yes, users generally find the ARRIS TG862G-CT easy to install. The device comes with a straightforward setup guide, and activation with Comcast Xfinity is typically quick. Most buyers have reported minimal configuration issues, making it an excellent choice for those looking for hassle-free installation.

You can connect a wide range of devices to the ARRIS TG862G-CT, both wired and wirelessly. It supports Wi-Fi-enabled devices like smartphones, tablets, and laptops, as well as desktop computers and gaming consoles. Additionally, there’s a USB 2.0 port for connecting devices such as printers or storage drives.

Some users have noted that the Wi-Fi range may not cover large homes or offices effectively. While the dual-band Wi-Fi helps with performance, larger spaces may experience reduced coverage, especially in rooms far from the router. Using a Wi-Fi extender or placing the router in a central location could help improve coverage.

This device is designed for multi-device use, with its dual-band Wi-Fi and MIMO antenna configuration. It can handle multiple devices streaming, gaming, or browsing at the same time without significant performance degradation. However, some users report slower speeds when many devices are connected simultaneously, so it's best suited for moderate usage.