ARRIS SBG10 Cable Modem Router Combo

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82%
18%
88%
Value for Money
92%
Setup & Installation
85%
Wi-Fi Performance
74%
Long-Term Reliability
93%
Compatibility with ISPs
83%
Network Security Features
81%
App Experience
68%
Speed Consistency at High Loads
75%
Port Availability
80%
Build Quality
77%
Customer Support
84%
Overall User Satisfaction
More

Overview

The ARRIS SBG10 Cable Modem Router Combo offers a reliable and convenient all-in-one solution for home internet needs. By combining both a modem and router into a single device, this product eliminates the need for multiple pieces of equipment. It utilizes DOCSIS 3.0 technology, ensuring solid internet speeds and performance for most cable internet plans. Perfectly suited for households with speeds up to 400 Mbps, this modem-router combo is compatible with major ISPs like Xfinity and Cox, making it a versatile choice for many users.

Features & Benefits

This modem-router combo boasts impressive features that make it a solid choice for home networks. The AC1600 dual-band Wi-Fi offers reliable coverage across different devices and rooms. With a maximum download speed of 400 Mbps, it’s capable of supporting typical streaming, browsing, and gaming needs. Setting up the device is a breeze thanks to the SURFboard Central app, which simplifies installation and network management. Additionally, users will appreciate the included parental controls and real-time network monitoring features for better home network security.

Best For

The ARRIS SBG10 is best suited for users who need a reliable modem-router combo for home internet. It’s a great choice for households with cable internet speeds up to 400 Mbps, especially those looking to reduce the hassle of managing multiple devices. Families seeking enhanced security features, such as parental controls and network monitoring, will find this device a solid fit. Furthermore, it's perfect for customers using ISPs like Comcast Xfinity or Cox, who want an all-in-one solution that works seamlessly with their service.

User Feedback

With over 15,000 reviews, the ARRIS SBG10 has earned a solid 4.2-star rating. Users praise its easy setup process and the convenience of having a modem and router combined into one device. Many appreciate its reliability and cost savings, particularly compared to rental fees from ISPs. However, some have reported issues with performance at higher speeds over time, particularly for users who push their internet connection to its limits. Despite these concerns, the overall feedback is positive, with many valuing the network management features and parental controls.

#Modems
#Networking Products
#Computers & Accessories
#Electronics

Pros

  • Setup is quick and easy, especially with the SURFboard Central app for easy configuration.
  • Ideal for households with speeds up to 400 Mbps, offering reliable internet for everyday use.
  • Dual-band AC1600 Wi-Fi provides stable coverage for streaming, browsing, and video calls.
  • Eliminates the need for a separate modem and router, saving space and reducing clutter.
  • Compatible with major ISPs like Xfinity and Cox, making it a versatile option for many users.
  • Users appreciate the cost savings compared to renting a modem from their ISP.

Cons

  • Some users report slower performance at higher speeds, especially with heavy internet usage.
  • Limited to 400 Mbps download speed, which may not be sufficient for high-demand households.
  • No USB ports available for file sharing or external device connections.
  • Not ideal for users who require ultra-fast speeds for gaming or large file transfers.
  • Some users have experienced occasional disconnects, particularly during heavy network traffic.
  • The device may not perform well in larger homes with many connected devices.

Ratings

After analyzing verified user reviews from multiple platforms and languages worldwide, we've compiled the ratings for the ARRIS SBG10 Cable Modem Router Combo. Only authentic, high-quality feedback was considered, with spam, bot-driven, and incentivized reviews filtered out. Both strengths and pain points are reflected in the ratings, offering a balanced view of the product's performance across different user experiences.

Value for Money
88%
Many users feel that this modem-router combo offers great value for money, especially considering its dual functionality. The cost savings compared to rental modems over time are appreciated, and it’s often considered a good investment for households needing reliable internet at a moderate speed.
A few buyers mentioned that while the device is affordable, it may not be suitable for users who require very high speeds for heavy gaming or streaming. Some also feel that it doesn’t offer enough advanced features for power users, such as extensive customization options.
Setup & Installation
92%
The setup process is incredibly easy with the SURFboard Central app, which many users found intuitive and user-friendly. Buyers consistently mention how fast and straightforward the installation was, making it a great option for those who are not tech-savvy or want a hassle-free experience.
While most users found the installation process smooth, some experienced minor issues with the app not recognizing their device or encountering initial setup errors. A few users also reported that the process took longer than expected on certain ISP networks.
Wi-Fi Performance
85%
This device provides solid Wi-Fi coverage, with users appreciating the stable connection and decent speed within its 400 Mbps range. The dual-band AC1600 Wi-Fi offers a good balance of performance for most households, especially those with moderate internet usage, including browsing and streaming.
Some users reported weaker signal strength at longer distances or through multiple walls. Heavy internet users or those with high-bandwidth needs sometimes found the Wi-Fi speed to be insufficient for multiple devices streaming simultaneously or engaging in high-demand activities like online gaming.
Long-Term Reliability
74%
26%
When it works, this modem-router combo is reliable and consistent, especially for users with basic internet needs. The device delivers stable speeds over time for many buyers, and its ability to handle both modem and router functions is a convenience.
Over time, some users experienced performance issues, especially when using it for higher speeds or under heavier loads. Complaints about overheating or intermittent connection drops arose from users who pushed the device to its limits with high-speed plans or multiple devices.
Compatibility with ISPs
93%
The ARRIS SBG10 works seamlessly with major ISPs like Xfinity and Cox, which made it a perfect choice for many buyers. The setup process with these ISPs is particularly easy, and users find that it delivers consistent service without compatibility issues.
Some users in regions or with smaller ISPs reported compatibility issues, especially with less common service providers. However, these complaints were isolated and mostly related to ISP-specific configurations rather than the device itself.
Network Security Features
83%
The built-in parental controls and network monitoring features help ensure a secure environment for families. Many users appreciate being able to manage their home network with ease, offering peace of mind for parents and tech-conscious users.
A few users felt that the parental controls were limited and could use more customization options. Additionally, some reported that the monitoring features were not as comprehensive as they had hoped, especially for larger households with many devices connected.
App Experience
81%
19%
The SURFboard Central app provides a convenient and straightforward way to manage the device. Users found the app helpful for setting up the modem-router combo, monitoring network activity, and managing Wi-Fi settings.
Despite its usefulness, some buyers experienced occasional bugs with the app, such as freezing or difficulty accessing certain features. A small portion of users also wished for additional advanced settings or more detailed network insights within the app.
Speed Consistency at High Loads
68%
32%
For users with moderate internet needs, this modem-router combo handles daily tasks like browsing, video calls, and streaming just fine. Its maximum speed of 400 Mbps works well in typical home environments with lower to moderate demands.
Several buyers reported that the device struggles to maintain consistent speeds when multiple devices are connected or during high-demand activities like gaming and 4K streaming. Performance issues arise when the speed exceeds 400 Mbps, especially with more intensive usage patterns.
Port Availability
75%
25%
The two Gigabit Ethernet ports provide solid wired connections for users who prefer stable and fast connections for devices like PCs and smart TVs. This is ideal for users who need reliable speeds for wired devices in addition to the Wi-Fi network.
However, some buyers expressed frustration with the lack of USB ports, which limits options for connecting external devices like printers or hard drives. Additionally, more Ethernet ports might have been useful for larger households or users with more wired connections.
Build Quality
80%
20%
The build quality is solid for the price, with users finding the device sturdy and durable. Its compact design is easy to place in most setups, and it fits into typical home environments without taking up much space.
While the build quality is generally good, a few users have mentioned that the plastic material feels less premium. Additionally, some users felt the device could be more compact or better designed for those with limited space for networking equipment.
Customer Support
77%
23%
For the most part, users reported that ARRIS customer support is responsive and helpful. Many felt that they received clear and timely assistance when troubleshooting issues with the device or setup.
However, some buyers had mixed experiences with customer support, especially when dealing with complex technical issues. A few users felt that wait times were too long, and others encountered agents who were unable to resolve certain problems efficiently.
Overall User Satisfaction
84%
Overall, users express strong satisfaction with this modem-router combo. It offers a reliable and convenient solution for households with moderate internet needs, and many appreciate the value it provides for the price.
Despite high satisfaction for most users, there are concerns about performance under heavy load or over extended periods. A few buyers found that it didn’t meet their expectations for high-speed internet or advanced features, which can be a dealbreaker for more demanding users.

Suitable for:

The ARRIS SBG10 Cable Modem Router Combo is well-suited for users with moderate internet needs, such as households that typically use the internet for browsing, streaming, and video calls. Those with cable internet speeds up to 400 Mbps will find this device a reliable option, offering the convenience of both a modem and a router in one compact unit. It's an excellent choice for families who want an easy-to-manage network, thanks to its user-friendly app for setup and network monitoring. Additionally, users who want to cut costs by eliminating rental modems from their ISP will appreciate the long-term savings this device provides, especially with its solid compatibility with major ISPs like Xfinity and Cox.

Not suitable for:

While the ARRIS SBG10 offers solid performance for many, it's not the best option for power users or those with more demanding internet needs. If you require extremely high speeds for gaming, large file transfers, or heavy 4K streaming, you may find that this device's 400 Mbps limit holds you back. Additionally, users with multiple devices or heavy traffic on the network might experience slower speeds, especially in larger homes or multi-story settings. Some buyers also reported concerns with long-term performance when using it at higher speeds or under heavy load, which makes this device less ideal for users looking for ultra-reliable performance over time.

Specifications

  • Modem Type: This device combines a cable modem and Wi-Fi router in one unit.
  • DOCSIS Standard: Supports DOCSIS 3.0 for stable, high-speed internet connections.
  • Max Download Speed: Supports maximum download speeds of up to 400 Mbps.
  • Wi-Fi Standard: Features AC1600 dual-band Wi-Fi for reliable coverage and performance.
  • Channel Bonding: Uses 16 x 4 channel bonding for improved bandwidth and performance.
  • Wi-Fi Bands: Offers both 2.4 GHz and 5 GHz Wi-Fi bands for flexible connection options.
  • Ethernet Ports: Equipped with two Gigabit Ethernet ports for wired connections.
  • App Support: Includes the SURFboard Central app for easy setup and management.
  • Parental Controls: Features parental controls for managing internet access and content.
  • Network Monitoring: Real-time network monitoring features allow for easy tracking of device activity.
  • ISP Compatibility: Compatible with major ISPs including Comcast Xfinity and Cox.
  • USB Ports: Does not include USB ports for external storage or peripherals.
  • Dimensions: Measures 6.77 x 1.97 x 6.58 inches for compact placement in most spaces.
  • Weight: Weighs approximately 1.13 lbs, making it lightweight for its capabilities.
  • Color: Comes in a black color that blends easily with most home setups.
  • Power Supply: Requires standard AC power, typically around 12V DC for operation.
  • Security Features: Supports standard security protocols like WPA2 for Wi-Fi encryption.
  • Warranty: Includes a limited warranty, typically one year, from the manufacturer.
  • Speed Limitations: Max download speed of 400 Mbps may limit performance for high-bandwidth users.

FAQ

The ARRIS SBG10 combines both a cable modem and Wi-Fi router in one device, streamlining your home network setup. It supports DOCSIS 3.0 technology, ensuring stable internet speeds of up to 400 Mbps, ideal for households with moderate internet usage. It's compatible with ISPs like Xfinity and Cox, making it a versatile solution.

Setting up the ARRIS SBG10 is straightforward using the SURFboard Central app. The app guides you through the installation process, helping you connect to your ISP and configure Wi-Fi settings. Simply follow the prompts to complete the setup, which usually takes just a few minutes.

This modem-router combo supports internet speeds up to 400 Mbps, making it suitable for households with moderate browsing, streaming, and gaming needs. However, if your internet plan offers speeds above 400 Mbps, this device might not fully utilize those speeds.

The ARRIS SBG10 is compatible with major ISPs such as Comcast Xfinity, Cox, Spectrum, and others that support DOCSIS 3.0 technology. It's always recommended to check with your ISP for specific compatibility before purchasing.

Yes, the ARRIS SBG10 features dual-band AC1600 Wi-Fi, providing both 2.4 GHz and 5 GHz bands. This allows for reliable and flexible coverage, with the 5 GHz band offering faster speeds and less interference for high-demand activities like HD streaming.

The ARRIS SBG10 is suitable for online gaming and HD video streaming, especially for moderate usage. However, it may struggle with very high-bandwidth activities like 4K streaming or heavy multiplayer gaming, especially if your internet plan exceeds 400 Mbps.

Yes, the ARRIS SBG10 includes built-in parental controls and network monitoring features, allowing you to manage your network and restrict access to certain websites or devices. This is particularly useful for families looking to ensure safe internet use for children.

The ARRIS SBG10 can support multiple devices simultaneously, but the exact number depends on your internet plan and the type of activities being performed. It should handle common household needs, such as streaming, browsing, and video calls, for up to 10–15 devices without issue.

If you're experiencing issues, first ensure that all cables are properly connected. You can also restart the modem-router combo or reset it to factory settings using the button on the back. If issues persist, use the SURFboard Central app to diagnose problems or contact your ISP for support.

Some users have reported that the ARRIS SBG10 may struggle with long-term performance at higher speeds or heavy traffic. Additionally, the device only supports speeds up to 400 Mbps, so it may not be the best choice for households with high-speed internet plans or those needing extensive Wi-Fi coverage across large areas.