ARRIS SURFboard SBG6900AC Cable Modem/ Wi-Fi AC1900 Router

ARRIS SURFboard SBG6900AC Cable Modem/ Wi-Fi AC1900 Router — image 1
ARRIS SURFboard SBG6900AC Cable Modem/ Wi-Fi AC1900 Router — image 2
ARRIS SURFboard SBG6900AC Cable Modem/ Wi-Fi AC1900 Router — image 3
ARRIS SURFboard SBG6900AC Cable Modem/ Wi-Fi AC1900 Router — image 4
83%
85%
Performance
92%
Setup/Installation
88%
Wi-Fi Range & Coverage
80%
Reliability
83%
Build Quality
90%
ISP Compatibility
87%
Value for Money
84%
Gaming Performance
75%
Speed Consistency
88%
Connectivity Options (Ethernet Ports)
78%
Long-Term Durability
70%
Customer Support
More

Overview

The ARRIS SURFboard SBG6900AC Cable Modem/ Wi-Fi AC1900 Router combines a cable modem and Wi-Fi router in a single device, making it a convenient choice for many users. This modem-router combo supports DOCSIS 3.0, ensuring stable internet connections with speeds of up to 960 Mbps. Offering dual-band Wi-Fi AC1900, it provides solid performance for high-speed wireless needs. The ARRIS SBG6900AC is compatible with major U.S. cable ISPs like Comcast and Spectrum, making it an excellent solution for households or small offices seeking reliable, all-in-one internet equipment.

Features & Benefits

With 16x4 channel bonding, this modem-router combo delivers faster download and upload speeds, while four Gigabit Ethernet ports offer high-speed wired connections for devices that need more bandwidth. The dual-band AC1900 Wi-Fi ensures smooth streaming, gaming, and browsing with improved coverage. The device also supports Wi-Fi beamforming, which enhances signal strength and range. Additionally, the inclusion of both IPv4 and IPv6 support makes it future-proof, ensuring compatibility with evolving internet technologies.

Best For

This device is ideal for users who need a stable, high-speed internet connection for activities like streaming, gaming, or working from home. It’s perfect for multiple device households where multiple users rely on strong Wi-Fi signals. Subscribers with cable internet plans up to 300 Mbps will find it especially suited for their needs. Those looking to reduce clutter by using a single device for both modem and router functions will appreciate the convenience and simplicity this all-in-one device offers.

User Feedback

Many users praise the ARRIS SBG6900AC for its easy setup and consistent, reliable performance. Positive feedback often highlights its ability to cover large areas, with strong Wi-Fi signals even in larger homes. However, some users have reported occasional connection drops under heavy loads or after extended periods of use. While the device is generally well-regarded, a few customers have noted the absence of USB ports, which might limit options for connecting additional peripherals. Overall, it’s considered a solid choice for those seeking performance without too much complexity.

#Modems
#Networking Products
#Computers & Accessories
#Electronics

Pros

  • Easy to set up, making it a great choice for users with minimal technical expertise.
  • Provides reliable and stable internet performance for streaming and gaming.
  • Strong Wi-Fi coverage in larger homes, with reliable signals up to 1,900 sq. ft.
  • Supports both IPv4 and IPv6, offering future-proof compatibility for newer networks.
  • Ideal for households with multiple devices needing stable, high-speed Wi-Fi.
  • Dual-band AC1900 Wi-Fi ensures good performance even in crowded network environments.

Cons

  • Some users report occasional connection drops when under heavy load or multiple devices are connected.
  • Lack of USB ports limits flexibility for connecting external storage or printers.
  • Not the best option for users with extremely high-speed internet plans over 300 Mbps.
  • Large homes with challenging layouts may need additional range extenders for full coverage.
  • The device can feel bulky and might take up extra space compared to separate modem and router setups.
  • No dedicated app for advanced configuration or monitoring, which may be inconvenient for some users.

Ratings

After analyzing verified user reviews from various countries and platforms, including multiple languages, we found that the ARRIS SURFboard SBG6900AC Cable Modem/ Wi-Fi AC1900 Router generally delivers solid performance and reliability. While users have praised its ease of setup and stable performance, some concerns, such as occasional connection drops and the lack of USB ports, have been noted. This summary reflects a balanced view, capturing both strengths and areas for improvement based on authentic, high-quality feedback, while filtering out spam, bot, and incentivized reviews.

Performance
85%
Many users praise this device for its consistent and fast performance, particularly for tasks like streaming, gaming, and video conferencing. The dual-band AC1900 Wi-Fi ensures a stable connection even in busy environments with multiple devices. The 16x4 channel bonding also helps users achieve higher speeds, even on demanding connections.
A few users report occasional slowdowns or unstable connections during heavy usage, especially when multiple devices are connected simultaneously. This issue seems to arise more with high-bandwidth tasks, like large file downloads or 4K streaming, leading some users to feel that performance is inconsistent under load.
Setup/Installation
92%
One of the standout features of this device is its easy setup process. Users frequently mention that it only takes a few minutes to get everything up and running, even for those without technical expertise. The clear instructions and quick synchronization with ISPs like Comcast and Spectrum make it an attractive choice for those looking for convenience.
While most users found the setup simple, a small portion reported occasional hiccups with syncing to certain ISPs. This could be due to firmware updates or configuration settings, requiring some users to contact customer support for assistance.
Wi-Fi Range & Coverage
88%
The strong Wi-Fi coverage is one of the most praised features, especially for larger homes or spaces with multiple rooms. Users appreciate that the range extends up to 1,900 square feet, providing a reliable connection in areas that typically struggle with weaker signals. Beamforming technology further enhances the signal strength and stability.
Although most users are happy with the coverage, some customers in very large or multi-story homes mentioned that the signal could weaken in far corners. These users suggested that additional mesh units or extenders might be needed for optimal performance in larger spaces.
Reliability
80%
20%
For the most part, this all-in-one device offers solid reliability. Many users note that it performs consistently well for everyday tasks like browsing, streaming, and video calls. Once set up, it tends to work without needing constant resets or maintenance.
However, some customers have reported occasional connection drops, particularly during heavy internet usage or when several devices are connected at once. This could be frustrating for users in households with multiple smart devices or high-demand activities like gaming.
Build Quality
83%
Users often highlight the sturdy build of the device, noting that it feels solid and durable. The compact design is also appreciated for saving space while still housing all the necessary components for both modem and router functionality.
On the downside, a few users mentioned that the plastic casing feels a bit basic and might not withstand rough handling or accidental drops. While it’s not a deal-breaker, some wished for a more premium finish.
ISP Compatibility
90%
The device offers excellent compatibility with major ISPs like Comcast, Spectrum, and Cox. Users appreciate how it seamlessly integrates with their existing broadband service without requiring additional equipment, reducing setup complexity and overall cost.
In a few instances, users with less common or regional ISPs reported compatibility issues. While these cases are rare, they do highlight the importance of ensuring your specific ISP is supported before purchase.
Value for Money
87%
Considering the all-in-one nature of this device, many users feel it offers great value for money. It eliminates the need for separate modem and router units, which can save both space and money over time. Additionally, the AC1900 Wi-Fi and DOCSIS 3.0 support deliver solid performance for most home internet needs.
While most find it cost-effective, a few users feel that the price point is a bit high compared to other similar products on the market. Some also wish there were more advanced features, like additional USB ports, to increase its versatility.
Gaming Performance
84%
This device performs admirably for gaming, with users noting stable connections and low latency during gameplay. The dual-band AC1900 Wi-Fi ensures that gaming consoles and PCs can enjoy a smooth experience even in high-demand scenarios.
However, some gamers reported occasional lag or connectivity drops during intense gaming sessions, particularly when multiple users are connected to the network. These interruptions are more frequent in high-traffic households and could affect competitive gaming.
Speed Consistency
75%
25%
For everyday use, the device provides consistent speeds, which users generally find satisfactory for streaming, browsing, and video calls. The DOCSIS 3.0 standard helps ensure that speeds remain steady for most activities.
Some users mentioned that the speed can fluctuate, particularly during peak internet usage times. In high-traffic households or during heavy data downloads, the speeds can drop, leading to inconsistent performance and frustration.
Connectivity Options (Ethernet Ports)
88%
The inclusion of four Gigabit Ethernet ports is a major plus for users who need stable, high-speed wired connections. These ports allow for fast and reliable connections to devices like gaming consoles, PCs, and smart TVs.
A few users mentioned that they would have preferred more Ethernet ports for households with numerous wired devices. While four is sufficient for many, it can be limiting for larger setups without the addition of a switch.
Long-Term Durability
78%
22%
Most users feel the device is built to last, with minimal need for maintenance after initial setup. The reliable performance over time contributes to its overall durability, with fewer issues reported compared to similar products.
However, some users worry about long-term durability due to the plastic construction and reports of occasional overheating. While these issues are not widespread, they suggest that the device may not be as long-lasting as higher-end models.
Customer Support
70%
30%
Some users have had positive experiences with customer support, especially when resolving setup or compatibility issues. Support is typically responsive and helpful in troubleshooting problems.
However, other users expressed dissatisfaction with the quality of customer service, particularly regarding response times and the effectiveness of solutions. Some felt that their issues were not addressed promptly or thoroughly.

Suitable for:

The ARRIS SURFboard SBG6900AC Cable Modem/ Wi-Fi AC1900 Router is an excellent choice for users seeking an all-in-one modem-router combo that delivers reliable performance for everyday tasks like streaming, browsing, and gaming. It's ideal for households with multiple devices, providing stable dual-band Wi-Fi and fast speeds up to 960 Mbps. Users with cable internet plans up to 300 Mbps will particularly benefit from its 16x4 channel bonding and strong coverage, especially in homes up to 1,900 square feet. The ease of setup makes it a great option for tech novices, while its compatibility with major ISPs like Comcast and Spectrum ensures smooth integration into existing setups.

Not suitable for:

This device may not be the best fit for users with high-performance needs, such as those requiring ultra-fast speeds for large file transfers or heavy-duty gaming. Some users have reported occasional connection drops under heavy usage, particularly when multiple devices are streaming or downloading large files at once. Additionally, the absence of USB ports for connecting external devices could be a limitation for users seeking more flexibility. Those with larger homes or complex network setups might need additional range extenders, as the Wi-Fi coverage, while good for most homes, may not reach every corner of very large spaces.

Specifications

  • Type: Cable modem and Wi-Fi router combined in one device.
  • Wi-Fi Standard: Supports dual-band Wi-Fi AC1900 for high-speed wireless performance.
  • DOCSIS Standard: Supports DOCSIS 3.0 for stable internet connectivity and high-speed data transfer.
  • Channel Bonding: 16x4 channel bonding for enhanced download and upload speeds.
  • Ethernet Ports: Equipped with 4 Gigabit Ethernet ports for wired high-speed connections.
  • IPv6 Support: Supports IPv6 for future-proof compatibility with modern networks.
  • Wi-Fi Range: Wi-Fi coverage up to 1,900 sq. ft. for medium to large homes.
  • Max Internet Speed: Supports internet speeds up to 960 Mbps, ideal for most cable plans.
  • Beamforming: Wi-Fi beamforming technology enhances signal strength and coverage.
  • ISP Compatibility: Compatible with major U.S. ISPs like Comcast, Spectrum, and Cox.
  • Dual-Band: Operates on both 2.4 GHz and 5 GHz bands for optimal wireless performance.
  • Wired Performance: Supports high-speed wired connections through Gigabit Ethernet ports.
  • Setup Process: Quick and easy setup with simple plug-and-play installation.
  • Size: Compact design suitable for placing on a desk or mounting on a wall.
  • Power Supply: Powered by a standard 12V DC power adapter.
  • Security Features: Supports WPA2 encryption and built-in firewall for secure wireless connections.
  • USB Ports: Does not include USB ports for connecting external devices.
  • Compatibility with Modem Plans: Best suited for internet plans up to 300 Mbps.

FAQ

The setup is straightforward, with clear instructions. Simply connect the device to your modem and follow the steps in the included guide or the web interface for quick configuration. Most users report that it takes only a few minutes to get everything up and running.

Yes, this device is compatible with major U.S. cable ISPs, including Comcast, Spectrum, and Cox. It works well for internet plans up to 300 Mbps, providing both high-speed Wi-Fi and wired Ethernet connections.

DOCSIS 3.0 is a standard for data transmission over cable networks. It supports faster download and upload speeds, ensuring stable internet performance. This device supports DOCSIS 3.0, making it suitable for most home internet plans and ensuring reliable service.

This device can comfortably support multiple devices, with its dual-band AC1900 Wi-Fi covering up to 1,900 sq. ft. It's ideal for homes with many devices, such as smartphones, laptops, and smart TVs, all running simultaneously without significant slowdowns.

Yes, the device offers strong Wi-Fi coverage up to 1,900 sq. ft., making it a solid choice for medium to large homes. Many users report consistent Wi-Fi strength, even in areas far from the router, thanks to the beamforming technology that helps direct the signal.

While the ARRIS SURFboard SBG6900AC performs well with plans up to 300 Mbps, it may not be the best choice for speeds over that. Users with plans exceeding 300 Mbps may experience some limitations, as this device’s maximum supported speed is 960 Mbps.

Some users report occasional connection drops or slower speeds when the device is under heavy load, especially with multiple devices streaming or gaming simultaneously. However, most users find its performance stable in typical household use.

The absence of USB ports is a downside for users looking to connect external devices like printers or storage drives. If you need this functionality, you'll need to consider additional devices or setups, as this model focuses on delivering strong internet and Wi-Fi performance instead.

Yes, this device is designed for high-speed performance, with its dual-band AC1900 Wi-Fi and 16x4 channel bonding. It is particularly suitable for users who stream HD video or play online games, providing stable connections and minimal lag.

Yes, it supports both IPv4 and IPv6, making it future-proof and ready for evolving internet technologies. This ensures compatibility with newer services and networks, which is beneficial for long-term use.