ARRIS SURFboard SBG7400AC2

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85%
88%
Wi-Fi Performance
93%
Ease of Setup
75%
Compatibility with ISPs
87%
Value for Money
91%
App Experience
85%
Wired Connection Speed
84%
Build Quality
80%
Parental Controls
89%
Gaming Performance
86%
Device Management
82%
Reliability Over Time
77%
Customer Support
More

Overview

The ARRIS SURFboard SBG7400AC2 is a versatile modem-router combo designed to deliver high-speed internet for modern households. With support for DOCSIS 3.0 technology, this device provides speeds up to 800 Mbps, making it suitable for various online activities. As a reliable solution for cable internet, this modem-router combo ensures seamless streaming, gaming, and browsing. Whether you're working from home or enjoying entertainment, this product offers the performance you need without interruptions.

Features & Benefits

This modem-router combo stands out with its dual-band Wi-Fi (AC2350) capabilities, providing both faster speeds and better coverage across your home. The four Gigabit Ethernet ports offer excellent wired connection speeds, ideal for devices requiring stable connections. The SURFboard Central app simplifies setup and management, making it easy to monitor connected devices and adjust network settings. Additionally, the parental controls feature allows users to manage internet access, making it ideal for families.

Best For

The ARRIS SURFboard SBG7400AC2 is perfect for users with cable internet providers like Xfinity, Cox, and others. Its high-speed capabilities make it an excellent choice for streaming and gaming, especially in homes with multiple devices. With stable, fast connections, it suits households that demand reliable Wi-Fi coverage throughout the home. Gamers and streamers will particularly benefit from its low-latency performance, while families will appreciate the ability to manage internet access with ease.

User Feedback

The ARRIS SURFboard SBG7400AC2 has garnered positive feedback for its easy setup via the SURFboard Central app, which simplifies device management. Many users appreciate the improved Wi-Fi coverage and speed, especially in larger homes. However, some have mentioned occasional compatibility issues with specific ISPs, which may require additional troubleshooting. Overall, customers seem pleased with the performance, but the occasional ISP-related issue is a point of concern for a small number of users.

#Modem Router Combos
#Networking Products
#Computers & Accessories
#Electronics

Pros

  • This modem-router combo provides fast, reliable speeds up to 800 Mbps, making it ideal for streaming and gaming.
  • The dual-band Wi-Fi (AC2350) ensures minimal interference and better coverage across multiple devices.
  • Users appreciate the easy setup process through the SURFboard Central app, making it accessible for non-technical users.
  • The four Gigabit Ethernet ports offer high-speed wired connections, which is great for gaming consoles or home offices.
  • It is compatible with major cable providers like Xfinity and Cox, eliminating the need for ISP equipment rentals.
  • This device works well in households with multiple users, maintaining stable connections for online activities like video calls and browsing.

Cons

  • Some users experience occasional compatibility issues with certain ISPs, leading to setup challenges.
  • Wi-Fi coverage may not be sufficient for larger homes, requiring additional equipment for optimal range.
  • The app-based setup, while convenient, sometimes encounters glitches on the first use, which can be frustrating.
  • Although ideal for gaming and streaming, power users might find the device lacking advanced features for more complex network configurations.
  • There are occasional reports of device overheating during extended use, especially with heavy internet traffic.
  • Users with very high-speed plans (over 800 Mbps) may find this device underperforming compared to higher-end models.

Ratings

After analyzing authentic reviews from multiple platforms and languages, the overall sentiment for the ARRIS SURFboard SBG7400AC2 is positive. Verified user feedback, excluding spam and low-quality reviews, highlights both the strengths and some occasional pain points of this modem-router combo. The product generally excels in performance, ease of setup, and Wi-Fi coverage, though there are a few isolated compatibility concerns with specific ISPs. This analysis is based on high-quality reviews from diverse sources across the globe.

Wi-Fi Performance
88%
Users are pleased with the strong, stable Wi-Fi coverage that this device offers. The dual-band Wi-Fi ensures fast, reliable connections for multiple devices, even in larger homes. Gamers and streamers appreciate the low-latency performance for uninterrupted sessions.
Some users mentioned occasional signal drops, especially at longer ranges. While generally fast, a few reviewers felt the Wi-Fi speed could be slightly inconsistent, particularly during high-traffic periods in the home.
Ease of Setup
93%
Many buyers praise the quick and hassle-free setup via the SURFboard Central app. The app guides users step-by-step, making it simple even for those with limited technical knowledge. The setup process is also efficient, saving time and effort for busy households.
A few users pointed out minor glitches with the app, particularly when trying to connect on the first attempt. However, these issues seem to be occasional, and once resolved, setup is smooth for most users.
Compatibility with ISPs
75%
25%
This modem-router combo works seamlessly with major ISPs like Xfinity and Cox, making it a versatile option for many. Most users report no issues when connecting with these providers, enjoying uninterrupted internet access.
Some buyers had trouble with certain smaller ISPs, where compatibility was less reliable. A few users encountered setup issues or experienced slower speeds than expected, particularly when trying to use the modem-router with specific regional service providers.
Value for Money
87%
The ARRIS modem offers great performance at a competitive price. Users feel they get strong, consistent internet speeds across multiple devices without the high monthly rental fees often associated with ISP-provided equipment.
While many found it affordable, some felt that the price could be lower for the performance provided. A few reviews mentioned that similar models from competitors offer comparable features for slightly less.
App Experience
91%
The SURFboard Central app is widely praised for its user-friendly interface and ease of use. It helps with device management, monitoring, and troubleshooting, making it easy for users to stay in control of their network.
There are occasional complaints about the app being slow or unresponsive on some mobile devices. A small percentage of users noted difficulties when trying to access advanced settings, although these issues don't seem widespread.
Wired Connection Speed
85%
Buyers appreciate the four Gigabit Ethernet ports, which deliver fast, reliable wired connections for high-speed devices. Users who prefer wired setups for gaming or video streaming report smooth, lag-free experiences with stable connections.
Some users experienced slower-than-expected speeds, particularly when using multiple wired devices simultaneously. However, this seems to be a minority issue and could depend on individual network configurations or service provider speeds.
Build Quality
84%
The build quality of this device is solid and durable. Many users comment on the sleek, compact design, which is both functional and aesthetically pleasing. It doesn't take up too much space and fits well in most home setups.
A few users mentioned that the device feels slightly lightweight compared to other modems, and some raised concerns about long-term durability, though these reports were not common.
Parental Controls
80%
20%
The parental controls feature is a big plus for families, allowing users to restrict internet access based on specific times or activities. Many parents appreciate this function to ensure kids spend less time online.
Some users found the parental control settings to be a bit too basic for their needs. They expressed a desire for more granular control over individual devices or more advanced filtering options.
Gaming Performance
89%
This modem-router combo excels in gaming, offering fast speeds and low latency for a smooth gaming experience. Users report minimal lag, even during intense online gaming sessions, making it a great choice for avid gamers.
While the performance is generally great, a small number of gamers experienced occasional ping spikes during peak usage times. This issue seemed to affect specific gaming platforms or local networks, but it was rare.
Device Management
86%
Users appreciate the ability to manage devices easily through the app, which allows for quick troubleshooting and network adjustments. The device management feature ensures a more personalized experience, especially in homes with many connected gadgets.
A few users felt the app’s device management tools could be more detailed or customizable. Some complained about difficulty finding certain network settings, especially for more advanced configurations.
Reliability Over Time
82%
18%
This modem-router combo generally performs well over time. Many users reported no issues after extended use, with consistent speeds and stable connections, even with frequent streaming and gaming.
Some users experienced intermittent connectivity issues after several months of use. While these reports were less common, they raised concerns about the long-term reliability of the device in certain environments.
Customer Support
77%
23%
When users did reach out to customer support, many found them responsive and willing to assist with issues. Some users were able to resolve installation problems or ISP compatibility concerns quickly through support channels.
Several users expressed dissatisfaction with customer support, citing long wait times or unhelpful responses. A few noted that troubleshooting issues took longer than expected, which impacted their overall satisfaction.

Suitable for:

The ARRIS SURFboard SBG7400AC2 is ideal for users seeking a reliable modem-router combo for high-speed internet. Households with multiple devices will benefit from its strong, dual-band Wi-Fi, which ensures fast and stable connections for streaming, gaming, and everyday browsing. Gamers and streamers will particularly appreciate the low latency and high-speed performance, making it a solid choice for uninterrupted online experiences. Additionally, the easy setup via the SURFboard Central app makes it accessible for those who want a quick and hassle-free installation process, especially those with limited technical expertise. Users with cable internet providers like Xfinity or Cox will find it a convenient and compatible option, saving them from paying rental fees for ISP-provided devices.

Not suitable for:

However, this device may not be the best fit for users with less common or smaller ISPs, as some have experienced compatibility issues. If you're using a provider not listed in its compatibility range, you may run into difficulties setting up or achieving optimal performance. Additionally, while the setup process is simple, some users have reported glitches with the app, particularly on the first attempt, which could cause frustration for those who prefer a flawless experience. People looking for more advanced, customizable parental controls or complex networking features may also find the available options basic. Lastly, users expecting superior Wi-Fi range or peak performance over very large areas might find the coverage slightly lacking in some environments.

Specifications

  • Technology: Supports DOCSIS 3.0 for high-speed cable internet access.
  • Maximum Speed: Offers speeds up to 800 Mbps, ideal for high-speed internet activities.
  • Wi-Fi Bands: Dual-band Wi-Fi (AC2350) with both 2.4 GHz and 5 GHz bands for improved coverage and faster speeds.
  • Ethernet Ports: Equipped with four Gigabit Ethernet ports for fast, stable wired connections.
  • Wi-Fi Standard: Uses Wi-Fi 5 (802.11ac) technology, providing solid performance for gaming, streaming, and browsing.
  • App Support: Features the SURFboard Central app for easy setup, configuration, and network management.
  • Parental Controls: Includes built-in parental controls to manage screen time and limit internet access for specific devices.
  • Compatibility: Compatible with major cable internet providers like Xfinity, Cox, and more.
  • Device Management: Supports device management, allowing you to monitor and control network devices via the app.
  • Coverage: Provides good coverage for medium-sized homes, ideal for multiple devices and typical household use.
  • Security: Supports WPA2 encryption for secure wireless connections.
  • Router Mode: Can function as both a modem and a router in a single device for simpler setups.
  • Modem Function: Acts as a cable modem, providing a stable connection between your ISP and your home network.
  • Dimensions: Measures 8.5 inches (H) x 5.0 inches (W) x 1.5 inches (D), compact enough for most home setups.
  • Weight: Weighs approximately 1.0 lb, making it light and easy to place in any room.
  • Setup: App-based setup simplifies the process, reducing the need for complex configurations.
  • ISP Compatibility: Works with most cable ISPs, although some users report occasional compatibility issues with certain providers.
  • Firmware Updates: Firmware updates can be managed through the SURFboard Central app for easy maintenance.

FAQ

The setup process is very straightforward, thanks to the SURFboard Central app. This app guides you through the installation steps and allows you to manage settings from your smartphone, making it ideal for users without technical experience.

This modem-router combo supports speeds of up to 800 Mbps, which is suitable for high-speed internet activities like gaming, streaming, and browsing.

This device is compatible with major cable internet providers, including Xfinity, Cox, and others. It's designed to replace your ISP's modem to provide faster speeds and more control over your network.

No, this device uses Wi-Fi 5 (AC2350), not Wi-Fi 6. While it offers solid dual-band performance, Wi-Fi 6 is not supported, so it may not handle ultra-high-speed needs or many connected devices as well as Wi-Fi 6 routers.

Yes, this modem-router combo is particularly well-suited for gaming and streaming. Its high-speed capabilities, coupled with dual-band Wi-Fi, provide stable, low-latency connections, making it ideal for demanding online activities.

The device is designed to handle multiple devices simultaneously without significant performance loss. It supports up to several devices, thanks to its dual-band Wi-Fi and four Gigabit Ethernet ports, which allow for high-speed connections on both wired and wireless devices.

While the device provides good coverage for most standard homes, its range can be limited in larger homes or multi-floor spaces. Additional equipment like range extenders or mesh systems may be needed for optimal coverage in large homes.

This is a combined modem-router unit, so it replaces both the modem and the router in your setup. However, you can use it in conjunction with a separate router if you prefer, though its built-in features should be sufficient for most users.

You can easily manage your network via the SURFboard Central app. It allows you to adjust settings, set up guest networks, view connected devices, and control parental controls, all from your smartphone.

Some users report occasional compatibility issues with specific ISPs or network configurations. There are also occasional complaints about Wi-Fi range in larger homes, although these can often be mitigated with proper placement or additional equipment.