ARRIS SURFboard SB8200 Cable Modem

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84%
92%
Speed and Performance
90%
Value for Money
85%
Setup and Installation
88%
Compatibility with ISPs
83%
Build Quality
75%
Customer Support
90%
Connectivity (Ethernet)
70%
Wi-Fi Performance (Requires External Router)
80%
Long-Term Durability
77%
App Usability (SURFboard Central)
95%
Monthly Rental Fee Savings
82%
Device Size and Portability
More

Overview

The ARRIS SURFboard SB8200 Cable Modem is a high-performance device designed for users who need fast, reliable internet. This DOCSIS 3.1 modem supports speeds up to 1 Gbps, making it an ideal choice for households with high-speed internet plans. Compatible with major ISPs such as Xfinity, Cox, and Spectrum, it offers a wide range of compatibility for most U.S. providers. However, it does not include built-in Wi-Fi, meaning you'll need a separate router to connect wirelessly. Despite this, it remains a popular choice for users looking to improve their internet setup.

Features & Benefits

The DOCSIS 3.1 technology in this modem ensures faster speeds and lower latency, which translates to a better internet experience for streaming and gaming. With two Gigabit Ethernet ports, users can enjoy reliable, high-speed wired connections. Additionally, owning this modem can save up to $168 annually by eliminating rental fees from your ISP. The easy-to-use SURFboard Central app simplifies the setup process, allowing users to quickly get their modem up and running. This combination of speed, convenience, and savings makes it a strong contender in the modem market.

Best For

This cable modem is best suited for users who subscribe to high-speed internet plans up to 1 Gbps. It is perfect for households that require a stable and fast connection for activities like streaming, gaming, or working from home. Those looking to take control of their internet equipment and reduce rental fees will also find it appealing. The ARRIS modem is compatible with a variety of ISPs, particularly in the U.S., making it a versatile option for many users. If you’re looking for a high-quality, cost-effective modem, this is a solid choice.

User Feedback

Many users appreciate the easy setup and solid performance of this modem, especially those who’ve upgraded from older models. It’s praised for its fast speeds and reliability, making it an excellent choice for households with demanding internet needs. However, some users point out that it lacks built-in Wi-Fi, which means a separate router is necessary for wireless connectivity. While this may not be an issue for most, it's something to consider if you're looking for an all-in-one solution. Overall, the feedback is largely positive, with many reporting significant improvements in their internet experience.

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Pros

  • Easy to set up with the SURFboard Central app, streamlining the activation process.
  • Supports speeds up to 1 Gbps, providing fast and stable internet connections.
  • Compatible with major ISPs like Xfinity, Cox, and Spectrum, offering broad usability.
  • Helps save up to $168 annually by eliminating ISP rental fees for the modem.
  • Two Gigabit Ethernet ports allow for fast wired connections for multiple devices.
  • DOCSIS 3.1 technology reduces latency and supports high-performance internet use.
  • Compact design makes it suitable for small spaces without taking up too much room.

Cons

  • Lacks built-in Wi-Fi, requiring an additional router for wireless connectivity.
  • The initial cost may be higher than some budget modems, though savings offset this over time.
  • Only two Ethernet ports might not be enough for larger households with many wired devices.
  • Some users report setup issues with specific ISPs, requiring troubleshooting for full compatibility.
  • Doesn’t support Wi-Fi 6, which may be a downside for future-proofing in some households.
  • Not suitable for users who prefer an all-in-one modem/router solution without additional equipment.

Ratings

After analyzing verified user reviews from multiple platforms and languages, we’ve compiled the aggregated feedback for the ARRIS SURFboard SB8200 Cable Modem. All spam, incentivized, and off-topic reviews were filtered out, ensuring that only authentic, high-quality feedback informed our ratings. The reviews highlight both strengths and areas for improvement, offering a balanced view of this product’s real-world performance. The insights reflect diverse user experiences across various countries and contexts, providing a comprehensive picture of this device's performance and usability.

Speed and Performance
92%
Users are impressed with the fast and reliable speeds offered by this device, especially those with high-speed internet plans. Many note that it easily handles 1 Gbps connections, delivering consistent performance even during demanding tasks like streaming HD content and online gaming.
A few users mentioned that while speeds are excellent, they experienced occasional latency spikes or buffering when using multiple devices simultaneously. However, these issues appear to be rare and may depend on other factors like network congestion or setup.
Value for Money
90%
This device stands out for the savings it provides by eliminating monthly rental fees for a modem. Users appreciate that it pays for itself within a year, offering significant long-term value compared to ISP rentals, which can cost up to $168 annually.
Some buyers felt that the initial purchase price, while offset by savings, might still be a bit high for budget-conscious consumers. They also noted that the lack of built-in Wi-Fi adds additional costs for purchasing a separate router.
Setup and Installation
85%
Many users found the setup process straightforward, especially with the help of the SURFboard Central app. The app simplifies activation, making it quick for both tech-savvy and less-experienced users to get the modem up and running.
A few users mentioned encountering minor setup issues, particularly with ISP compatibility or firmware updates. These problems were generally resolved after troubleshooting or by reaching out to customer support, but they still caused some initial frustration.
Compatibility with ISPs
88%
Buyers love the broad compatibility with major ISPs like Xfinity, Cox, and Spectrum, making it an excellent choice for most U.S. households. Users have shared positive experiences with both residential and business plans, indicating it works seamlessly for various types of broadband connections.
Some users in more rural areas have reported occasional compatibility issues with certain ISPs not listed in the official documentation. However, these problems appear to be isolated and can often be resolved by contacting the ISP directly.
Build Quality
83%
Users find the build quality of this modem to be solid and reliable. The sturdy design and compact size make it easy to position anywhere in the home without worrying about overheating or excessive noise, even during extended use.
A few customers noted that the plastic casing feels somewhat lightweight and could be more premium. While the modem performs well, some wished for a more robust feel, especially for a device that will be used daily for years.
Customer Support
75%
25%
When users do encounter issues, they generally find the customer support team responsive and helpful. Many have been able to resolve minor setup problems quickly through live chat or phone assistance.
Several customers reported slow response times or difficulty getting through to support during peak hours. A few users were also dissatisfied with the troubleshooting steps provided, stating they could have been more thorough in addressing common issues.
Connectivity (Ethernet)
90%
The dual Gigabit Ethernet ports offer reliable and fast wired connections, ideal for users who need a stable network for devices like desktop computers, gaming consoles, or streaming boxes. The ports support high-speed connections without any noticeable slowdown.
While the wired performance is top-notch, some users wish there were additional ports or options like USB for further flexibility in device connectivity. A few also noted that the modem's lack of Wi-Fi functionality means they need to rely on a separate router for wireless devices.
Wi-Fi Performance (Requires External Router)
70%
30%
For users who already have a reliable router or prefer to choose their Wi-Fi setup, the lack of built-in Wi-Fi is a non-issue. It allows flexibility in selecting a router that fits specific needs, whether it's a high-end mesh system or a budget option.
Many users expressed disappointment that the device lacks built-in Wi-Fi, which adds extra cost and complexity to the setup. For buyers expecting an all-in-one solution, this omission can feel inconvenient, especially in households with basic networking needs.
Long-Term Durability
80%
20%
The device's solid construction ensures durability over time, even with constant use. Many users report that it continues to perform well for months or even years without any noticeable degradation in speed or functionality.
A few long-term users noted occasional overheating or malfunctioning after several months of heavy usage. While not common, these issues can cause temporary performance drops, especially during high-demand periods like video streaming or gaming.
App Usability (SURFboard Central)
77%
23%
The SURFboard Central app simplifies the setup process and provides users with an easy way to manage their modem's performance. Many users find it helpful for troubleshooting and monitoring their connection status, making it a convenient tool for everyday use.
Some users found the app to be slow or glitchy at times, especially during the initial setup. While the app generally serves its purpose, a few users expressed frustration with limited functionality or occasional crashes during the installation process.
Monthly Rental Fee Savings
95%
A significant number of users highlight the long-term savings from owning their modem instead of paying monthly rental fees to their ISP. This cost-saving benefit is especially valuable for households looking to cut down on recurring bills without compromising performance.
A small group of users mentioned that the upfront cost can be a hurdle for those who are initially hesitant about investing in a modem. Despite the long-term savings, the initial investment is a consideration for some.
Device Size and Portability
82%
18%
The compact design of the modem allows for easy placement in various home setups, from entertainment centers to home offices. Its small footprint means it doesn't take up much space, making it ideal for households with limited room for additional equipment.
A few users noted that while the size is compact, the lack of additional ports limits its versatility. Some would have preferred a slightly larger model with more options for connectivity and expandability.

Suitable for:

The ARRIS SURFboard SB8200 Cable Modem is ideal for users who require fast, reliable internet speeds, especially those with high-speed plans up to 1 Gbps. It's well-suited for households with multiple devices where activities like streaming, gaming, and remote work are common. Users who want to save money by owning their modem, rather than paying recurring ISP rental fees, will also benefit from this model. With its wide compatibility across major ISPs like Xfinity, Cox, and Spectrum, it fits well for people in need of stable, wired connections and who are already using or plan to purchase a separate router for wireless access.

Not suitable for:

This modem may not be the best choice for those who expect an all-in-one solution with built-in Wi-Fi, as it requires a separate router for wireless connectivity. Users looking for an ultra-budget-friendly option may find the initial cost a bit high, even though the long-term savings are significant. Additionally, people in more remote areas where ISP compatibility is less standardized may encounter issues setting it up. Those who need more than two Ethernet ports or a more versatile networking device might find this model's limited ports restrictive for their needs.

Specifications

  • DOCSIS Standard: Supports DOCSIS 3.1, the latest technology for higher speeds, lower latency, and improved efficiency.
  • Max Speed: Provides a maximum download speed of up to 1 Gbps, suitable for high-speed internet plans.
  • Ethernet Ports: Equipped with 2 Gigabit Ethernet ports for wired internet connections.
  • Wi-Fi: Does not include built-in Wi-Fi; requires a separate router for wireless connectivity.
  • ISP Compatibility: Compatible with major ISPs including Xfinity, Cox, and Spectrum.
  • Setup App: Supports easy setup through the SURFboard Central app, guiding users through the activation process.
  • Size: Dimensions: 5.13″L x 1.75″W x 5.25″H, compact for space-saving placement.
  • Weight: Weighs approximately 1.34 lbs, making it easy to handle and install.
  • Modem Type: Cable modem designed for fast internet speeds, ideal for households with high bandwidth needs.
  • Annual Savings: Can save users up to $168 per year by eliminating ISP modem rental fees.
  • Max Upload Speed: Supports up to 1 Gbps upload speeds, ideal for video conferencing and cloud uploads.
  • Backward Compatibility: Works with both DOCSIS 3.0 and 3.1, providing flexibility with older network setups.
  • Power Supply: Includes a standard power adapter for reliable operation.
  • Warranty: Comes with a standard 1-year warranty for peace of mind.
  • Network Security: Supports advanced network security features to protect against external threats.
  • Performance: Offers consistent performance for streaming, gaming, and working remotely with minimal latency.
  • Software Updates: Receives automatic software updates to maintain optimal performance and security.
  • User Feedback: Highly rated by users for its easy setup and reliable performance.

FAQ

The ARRIS SURFboard SB8200 is a high-performance DOCSIS 3.1 cable modem designed to deliver fast, reliable internet speeds up to 1 Gbps. It connects to your cable provider’s network and offers a stable wired connection to devices through Ethernet. This device is compatible with popular ISPs like Xfinity, Cox, and Spectrum, but it requires an additional router for Wi-Fi access.

Setting up the ARRIS SURFboard SB8200 is straightforward. You’ll connect the modem to the coaxial cable from your ISP, plug in the power adapter, and use the SURFboard Central app to activate it. The app provides step-by-step instructions, making the process simple even for non-technical users.

No, the ARRIS SURFboard SB8200 does not have built-in Wi-Fi functionality. If you need wireless connectivity, you will need to connect the modem to a separate router, which can handle Wi-Fi signals for your home or office.

Yes, the ARRIS SURFboard SB8200 is compatible with major ISPs like Xfinity, Cox, Spectrum, and others that support DOCSIS 3.1 technology. It works with most high-speed internet plans, making it a versatile choice for various households and small businesses.

DOCSIS 3.1 technology allows the ARRIS SURFboard SB8200 to support speeds up to 1 Gbps, ensuring faster download and upload speeds, reduced latency, and better overall network efficiency. It’s ideal for homes with multiple users streaming, gaming, or working remotely.

Owning the ARRIS SURFboard SB8200 can save you money in the long run by eliminating monthly rental fees that ISPs charge for modem usage. Users report saving up to $168 annually by using their own modem instead of renting from their ISP, making it a smart financial choice.

The ARRIS SURFboard SB8200 has two Gigabit Ethernet ports, allowing you to connect up to two devices directly via wired connections. For additional devices, you’ll need to connect the modem to a router, which can support more wired and wireless connections.

Yes, the ARRIS SURFboard SB8200 is well-suited for households that need high-speed internet for simultaneous activities like streaming HD videos, gaming, and working remotely. Its DOCSIS 3.1 technology ensures reduced lag and fast, stable speeds, even with multiple devices in use.

If you face any issues, try power cycling the modem and checking all cable connections. The SURFboard Central app provides troubleshooting tools to resolve common problems. If the issue persists, consult your ISP to ensure compatibility or contact ARRIS support for further assistance.

Yes, with DOCSIS 3.1 support, the ARRIS SURFboard SB8200 is future-proof for higher-speed internet plans and advancements in broadband technology. However, it doesn’t support Wi-Fi 6, so if you plan to upgrade to Wi-Fi 6 in the future, you’ll need a compatible router.