ARRIS SURFboard SBV3202 Cable Modem

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85%
93%
Value for Money
89%
Setup and Installation
91%
Performance for Streaming & Gaming
85%
Voice Service Compatibility
78%
Connectivity and Stability
88%
Ease of Use (App Experience)
84%
Design and Build Quality
80%
Reliability Over Time
83%
Customer Support and Warranty
70%
Wi-Fi Considerations (No Built-In Wi-Fi)
86%
Telephony Port Functionality
87%
Overall Satisfaction
More

Overview

The ARRIS SURFboard SBV3202 Cable Modem is a versatile modem designed for Xfinity Internet and Voice services. With DOCSIS 3.0 technology, it supports speeds up to 800 Mbps, offering a reliable connection for home users. This cable modem comes with two telephony ports, making it an ideal choice for households that need both high-speed internet and phone service. Setting up this modem is easy thanks to the SURFboard Central app, allowing users to activate and manage their connection seamlessly. Cost savings are another significant advantage, as you can avoid rental fees by owning your own device.

Features & Benefits

This cable modem offers several practical benefits, including the ability to eliminate rental fees from your monthly cable bill. It features reliable DOCSIS 3.0 technology, providing a stable connection for multiple devices. The 1 Gbps Ethernet port ensures that wired connections are fast and efficient. The modem also supports Xfinity Voice service, making it an all-in-one solution for households that require both high-speed internet and phone services. While it lacks built-in Wi-Fi, its straightforward functionality and strong performance in gaming and streaming tasks make it a dependable choice for many users.

Best For

The ARRIS modem is best suited for Xfinity Internet & Voice users who want a reliable, high-speed connection. It’s a great choice for households with moderate to high-speed internet needs, offering speeds up to 800 Mbps for smooth streaming and gaming. Those looking to save on monthly cable rental fees will also benefit, as this modem allows you to own the device outright. Additionally, if you need phone support along with internet, this modem’s compatibility with Xfinity Voice makes it an ideal fit for families or individuals requiring both services in one unit.

User Feedback

User reviews generally praise the easy setup process, which can be completed quickly using the SURFboard Central app. Many users report good performance for gaming and 4K streaming, thanks to the modem’s high-speed capabilities. However, some mention occasional connectivity drops, though these seem to be isolated incidents rather than a widespread issue. Overall, the feedback is positive, with many highlighting the cost-saving benefits of switching from rental modems. Its reliable performance and value for money have earned it a strong reputation among those who need both internet and voice service.

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Pros

  • This cable modem provides a reliable connection for Xfinity Internet and Voice users.
  • The 800 Mbps speed support is ideal for households with moderate to high-speed internet needs.
  • The two telephony ports are great for users who require phone service alongside internet access.
  • Setting up this device is quick and easy with the SURFboard Central app.
  • No monthly rental fees are required, helping users save on their cable bill.
  • This modem performs well for gaming and streaming, providing stable connectivity for bandwidth-intensive tasks.

Cons

  • This modem lacks built-in Wi-Fi, so you'll need to purchase a separate router for wireless access.
  • Some users have reported occasional connectivity issues, which can be frustrating during heavy usage.
  • It's not ideal for very large households that need constant, uninterrupted internet performance.
  • Users who need a more advanced router with additional features will find this device lacking.
  • This modem may require troubleshooting during installation, which could be challenging for less tech-savvy users.
  • It’s not the best choice for users with advanced networking needs or those requiring higher speeds than 800 Mbps.

Ratings

After analyzing authentic reviews from verified customers worldwide across various platforms and languages, the scores for the ARRIS SURFboard SBV3202 Cable Modem reflect both its strengths and pain points. Spam, bot, and incentivized feedback have been filtered out, ensuring that only genuine, high-quality user experiences shaped these ratings. While this device is highly regarded for its cost-saving features and reliable performance, some users report occasional connectivity issues that may affect certain setups.

Value for Money
93%
Many users are impressed by the ability to eliminate monthly rental fees, making it a cost-effective solution in the long term. The performance-to-price ratio stands out, especially with the 800 Mbps speed cap, which suits most households well. For those seeking a reliable internet connection without recurring charges, this device is a solid investment.
However, some users feel that the upfront cost is a bit high compared to other modems on the market. While the modem delivers great performance, some may not immediately realize the full cost-saving benefit unless they are replacing an expensive rental plan from their ISP.
Setup and Installation
89%
Users frequently praise the easy installation process facilitated by the SURFboard Central app. The step-by-step instructions are clear, and the app helps speed up activation, especially for those who may not be tech-savvy. Many buyers appreciate the simplicity of connecting the modem to their existing Xfinity services with minimal hassle.
A few users report some difficulty during the initial setup, particularly with the app not always recognizing the modem on the first try. While the app is helpful, there have been mentions of occasional lag or connection issues, requiring a manual reset or reconnecting the modem.
Performance for Streaming & Gaming
91%
This device excels at maintaining stable speeds for HD streaming and online gaming, even with multiple devices connected. Many users have highlighted its consistent 800 Mbps speed, which allows for smooth video streaming, gaming, and video calls, even in busy households. Its ability to handle moderate to high-speed needs makes it a reliable option for a variety of use cases.
A small group of users has reported occasional dropouts or lag, especially during peak internet usage times. While the modem performs well for the majority of users, some with more demanding setups, like heavy online gaming or multiple streams, have found that it can struggle during high-demand moments.
Voice Service Compatibility
85%
For users who need telephony support, this modem offers solid compatibility with Xfinity voice services. The two telephony ports allow for clear, reliable phone calls, which is a great feature for households that rely on their landline. This added functionality provides an all-in-one solution for internet and phone services, simplifying the setup for users who don’t want separate devices.
Some users have noted that the phone service occasionally experiences issues with call quality, especially when other devices are using the internet. While the modem supports voice services, a few buyers have expressed that the voice feature isn't as reliable as standalone phone devices.
Connectivity and Stability
78%
22%
When it comes to day-to-day use, the modem offers stable connectivity for most devices, especially when connected through its Ethernet port. The 1 Gbps Ethernet port ensures fast, wired connections, and many users report reliable performance in routine web browsing and basic streaming.
However, some users have reported sporadic connectivity issues, particularly with Wi-Fi routers. While the modem does not include built-in Wi-Fi, its compatibility with external routers seems to have a mixed reception, with some users experiencing unstable connections despite having high-speed service.
Ease of Use (App Experience)
88%
The SURFboard Central app plays a big role in simplifying the user experience, making the modem easier to manage. Users find it helpful for checking connection status, managing settings, and troubleshooting. The app is intuitive and user-friendly, making it a great tool for both novice and experienced users.
There have been occasional reports of the app freezing or not properly syncing with the modem. Some users have found it to be a bit temperamental, with certain features not working as smoothly as expected, particularly when performing firmware updates.
Design and Build Quality
84%
The design of the modem is compact yet sturdy, fitting well into most home setups. Many users appreciate its unobtrusive size and modern look, allowing it to blend in without taking up much space. It’s built with durability in mind, and several buyers have noted its solid construction.
While the design is practical, some users have mentioned that the modem could feel a little bulky in tighter spaces. Its size might be an issue for users who prefer ultra-compact devices that can be hidden more easily in smaller environments.
Reliability Over Time
80%
20%
For most users, this modem proves reliable over time, continuing to provide consistent internet speeds without frequent issues. Many buyers report that it works as expected well after the initial setup, offering a reliable solution for ongoing internet and voice service.
However, a few users have experienced performance degradation after a few months of use. Some users noted that the modem might need to be reset occasionally to restore peak performance, particularly during times of high demand or after firmware updates.
Customer Support and Warranty
83%
ARRIS offers good customer support with a two-year warranty, which reassures users in case of malfunctions. Many buyers have shared positive experiences with customer service, citing prompt responses and effective troubleshooting during setup or maintenance.
On the flip side, a small number of users have found the support experience frustrating due to delays in response times or difficulty reaching a representative. Although the warranty is a plus, a few buyers feel the support could be more responsive when issues arise.
Wi-Fi Considerations (No Built-In Wi-Fi)
70%
30%
For users who already have a separate router or prefer using their own Wi-Fi system, the lack of built-in Wi-Fi isn’t a major issue. This allows for more flexibility in choosing the best wireless setup for individual needs, particularly for users who already own a high-performance router.
However, the lack of built-in Wi-Fi is a downside for those who want an all-in-one solution. Some users find it inconvenient to have to buy a separate router, especially when compared to all-in-one modems that include both internet and Wi-Fi functionality.
Telephony Port Functionality
86%
The two telephony ports included with the modem are a highlight for users who need both internet and voice service. The clear call quality and ease of setup for phone service make this a solid choice for users looking for an integrated solution.
While the telephony feature works well for most users, some have reported issues with call clarity or dropped calls. Additionally, the telephony functionality is not as advanced as dedicated phone systems, which may be a limitation for users with specific voice service needs.
Overall Satisfaction
87%
Overall, most users are satisfied with the modem's performance, particularly when it comes to cost savings, setup ease, and reliable internet speeds. It meets the needs of average households, providing a balanced solution for internet and voice service.
However, some buyers feel that it could be improved with better stability during high-demand periods or with the addition of Wi-Fi capabilities. While the modem performs well in general, a few users have raised concerns about occasional performance dips during peak usage times.

Suitable for:

The ARRIS SURFboard SBV3202 Cable Modem is ideal for households or small businesses that use Xfinity Internet and Voice services. Users looking to reduce their monthly cable bill by eliminating rental fees will benefit greatly from this device, which offers a reliable, cost-effective solution. It's a great choice for those who need fast internet speeds up to 800 Mbps, such as families who stream HD videos, play online games, or work from home. Additionally, individuals needing phone service can make use of the two telephony ports, making it an all-in-one solution for internet and voice service.

Not suitable for:

This modem may not be the best fit for users who require built-in Wi-Fi, as it does not include this feature. Users looking for a simple, all-in-one device with both internet and wireless capabilities might find this limiting and will need to purchase a separate router. Furthermore, some users have reported occasional connectivity issues, so this modem might not be suitable for highly-demanding setups, such as large households with heavy internet usage or environments that require ultra-reliable, uninterrupted performance. It may also be less suitable for individuals who are not comfortable with the occasional setup troubleshooting required during installation.

Specifications

  • Modem Technology: Utilizes DOCSIS 3.0 technology for reliable and high-speed internet connections.
  • Maximum Speed: Supports download speeds of up to 800 Mbps, suitable for moderate to high-speed internet needs.
  • Ethernet Port: Equipped with one 1 Gbps Ethernet port for fast wired connections.
  • Telephony Ports: Includes two telephony ports for Xfinity Voice service, allowing for multiple phone connections.
  • Voice Service Compatibility: Fully compatible with Xfinity Voice service, enabling both internet and phone support.
  • Wi-Fi Capability: Does not include built-in Wi-Fi functionality; requires a separate router for wireless networking.
  • Setup App: Features easy setup through the SURFboard Central app for quick installation and management.
  • Dimensions: Measures 7″L x 2.2″W x 9.1″H, making it compact and easy to fit into most home setups.
  • Weight: Weighs 2.31 lbs, lightweight enough for easy placement and handling.
  • Warranty: Comes with a 2-year warranty for peace of mind and support.
  • Xfinity Approval: Approved by Xfinity for use with their internet and voice services.
  • Modem Rental Savings: Helps reduce costs by eliminating the need for modem rentals from your internet service provider.
  • Performance for Streaming: Offers stable performance for streaming video and gaming, making it suitable for households with high internet demands.
  • Installation Requirements: Requires a coaxial cable connection and a power outlet for operation.
  • Operating Temperature: Operates in temperatures between 0°C to 40°C, suitable for typical home environments.
  • Compatibility with ISPs: While optimized for Xfinity, this modem may be compatible with other DOCSIS 3.0-supporting ISPs.
  • Port Forwarding Support: Supports port forwarding for gamers and users requiring specific network configurations.

FAQ

Setting up this cable modem is straightforward. Simply connect the modem to your coaxial cable, plug in the power adapter, and use the SURFboard Central app to complete the setup. The app will guide you through the process step by step, making it easy to get your device up and running quickly.

This modem supports speeds up to 800 Mbps, which is ideal for high-speed internet usage, such as streaming, gaming, and working from home. However, actual speeds may vary depending on your service provider and network conditions.

No, the ARRIS SURFboard SBV3202 does not have built-in Wi-Fi. You'll need a separate router to create a wireless network in your home or office. If you need Wi-Fi functionality, consider pairing this modem with a Wi-Fi router.

Yes, this DOCSIS 3.0 modem is fully compatible with Xfinity Internet and Voice services, making it an excellent choice for Xfinity customers looking to save on rental fees while maintaining reliable internet and phone services.

While the ARRIS SURFboard SBV3202 is optimized for Xfinity services, it should also work with other cable providers that support DOCSIS 3.0 technology. Be sure to check with your internet provider to confirm compatibility before purchasing.

Some users have reported occasional connectivity issues. If you experience these, try resetting the modem by unplugging it for about 10 seconds, then plugging it back in. You can also check your coaxial connections and contact your ISP if the problem persists.

The ARRIS SURFboard SBV3202 features two telephony ports, making it suitable for users who need to connect multiple phone lines alongside their internet connection.

Yes, this cable modem is known for its reliable performance during high-demand activities like gaming and streaming. With its DOCSIS 3.0 technology and 800 Mbps speed support, it provides stable and fast connections for a smooth experience.

By owning the ARRIS SURFboard SBV3202 instead of renting a modem from your service provider, you can save on monthly rental fees. Over time, this can add up to significant savings, especially if you have Xfinity services.

Yes, this modem is designed to last and has a 2-year warranty. While it’s durable for typical home use, like any electronic device, it should be kept in a dry, well-ventilated area to avoid overheating or physical damage.