ARRIS S34 Cable Modem

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80%
20%
89%
Performance
85%
Speed Consistency
75%
Ease of Setup
88%
Reliability
90%
Compatibility with ISPs
82%
Build Quality
50%
Wi-Fi Setup Ease
77%
App Setup Experience
93%
Cost Savings (Rental Fees)
70%
Customer Support
80%
Portability
85%
Overall Value
More

Overview

The ARRIS S34 Cable Modem is a high-performance device built to deliver superfast speeds for your home network. Equipped with DOCSIS 3.1 technology, it supports internet speeds of up to 2.5 Gbps, ensuring smooth streaming and gaming experiences. This cable modem is compatible with major ISPs like Xfinity, Cox, and Spectrum, allowing users to easily integrate it into their existing setups. However, it lacks built-in Wi-Fi, so you'll need to pair it with your own router for home networking. By owning this device, you can avoid rental fees and save money over time.

Features & Benefits

With DOCSIS 3.1 technology, this high-speed modem offers a more reliable and secure connection, making it an ideal choice for those who demand top-tier performance. The modem supports speeds up to 2.5 Gbps, future-proofing your network for multi-gigabit internet plans. It’s designed for an easy setup via the SURFboard Central app, which simplifies the activation process. With two Ethernet ports, you can connect multiple devices at once. Additionally, owning this cable modem could save you up to $168 per year in modem rental fees from your ISP.

Best For

This modem is perfect for users with high-speed internet plans who need a reliable, low-latency connection. Gamers and streamers will appreciate the fast speeds and minimal lag, especially when used with a quality router. It’s also a great choice for households looking to save on ISP modem rental fees, as owning the device can provide significant cost savings. Tech-savvy users who already have a router can easily integrate it into their home network, while those new to modem setup may need a bit of extra guidance.

User Feedback

Rated 4.3 out of 5 stars by 460 customers, this cable modem is widely praised for its reliable performance and high-speed internet capabilities. Users report great satisfaction with its stable connection, especially for gaming and streaming. However, some have noted that the absence of built-in Wi-Fi means you'll need to purchase a separate router. While setup is generally easy using the SURFboard Central app, a few users experienced minor difficulties with initial activation. Overall, the savings on rental fees and excellent speed make it a popular choice.

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Pros

  • Provides speeds up to 2.5 Gbps, ideal for gaming and streaming.
  • Compatible with major ISPs like Xfinity, Spectrum, and Cox.
  • Helps users save up to $168 annually by eliminating modem rental fees.
  • Easy setup through the SURFboard Central app, especially for tech-savvy users.
  • Stable performance with low latency, great for multi-device households.
  • Designed with two Ethernet ports, making it versatile for multiple wired connections.

Cons

  • Lacks built-in Wi-Fi, requiring users to set up a separate router.
  • Initial setup may be challenging for non-technical users.
  • May not provide full benefits for users with slower internet plans.
  • Requires a compatible router, adding to the overall cost and setup complexity.
  • Some users report minor issues with the app during setup.
  • Bulkier design compared to some other modems, making it less portable.

Ratings

After analyzing verified reviews from users across multiple platforms and languages, we found a solid mix of strengths and weaknesses for the ARRIS S34 Cable Modem. All user feedback was filtered to exclude spam, bots, and exaggerated claims, ensuring only authentic and valuable insights were included. The reviews reflect real-world experiences with both the performance benefits and setup challenges of this device, providing a comprehensive view of its capabilities and limitations.

Performance
89%
Many users appreciate the strong and consistent speeds this device delivers, particularly when handling bandwidth-intensive activities like streaming and gaming. The DOCSIS 3.1 technology ensures top-notch performance, making it ideal for high-speed plans and heavy usage, even in multi-device households.
A few users noted that while the performance is generally reliable, there can be occasional slowdowns during peak usage times. Some also mentioned that it occasionally struggles with stability when paired with certain ISPs or routers.
Speed Consistency
85%
This modem’s speed is generally praised for maintaining a steady 2.5 Gbps performance, especially in fiber-optic networks. Users appreciate that it handles high-demand tasks like gaming and video conferencing without any noticeable lag, ensuring smooth internet experiences.
However, some users have pointed out that the speeds can fluctuate during peak hours or in areas with weak signal strength. A few others noted that the speeds might not always reach the full 2.5 Gbps as advertised depending on the setup.
Ease of Setup
75%
25%
For those with basic technical knowledge, the setup process is relatively straightforward, aided by the SURFboard Central app. It provides clear instructions and easy-to-follow steps, which help get the device up and running in no time.
Some users, especially those less tech-savvy, found the setup process a bit complex, particularly due to the lack of built-in Wi-Fi. A few reviewers experienced difficulties syncing with their routers, causing frustration during initial setup.
Reliability
88%
Most users agree that this device provides a solid, reliable connection. Once set up, it works seamlessly without frequent drops or interruptions, even when handling multiple devices simultaneously. This consistency makes it a strong option for long-term use.
While reliable for the most part, a few users reported occasional connectivity issues, particularly with certain ISPs. Some also noted that the device occasionally requires a reboot to restore the connection after extended periods of use.
Compatibility with ISPs
90%
The ARRIS modem is highly compatible with major ISPs, including Xfinity, Spectrum, and Cox, making it an ideal choice for users with these providers. It’s praised for being plug-and-play, which allows for quick integration into most home networks.
Some users reported compatibility issues when trying to use the device with less common ISPs. In certain cases, customers had to contact their ISP to manually activate the device, adding unnecessary setup time.
Build Quality
82%
18%
The build quality is generally solid, with a sleek and compact design that fits well into most home setups. The device is sturdy and appears well-built, which reassures users about its durability over time.
However, a few buyers felt that the plastic construction could be more premium. Some mentioned that it felt a bit lightweight and questioned how it would hold up in long-term, heavy-use situations.
Wi-Fi Setup Ease
50%
50%
While the modem itself provides excellent speed and reliability, users who pair it with their own router generally find Wi-Fi setup to be relatively easy once they have a good router in place. Many appreciate that it works seamlessly with their existing networking equipment.
The lack of built-in Wi-Fi has been a downside for some users, particularly those looking for a simple all-in-one solution. Several reviewers mentioned that they had trouble configuring their Wi-Fi router and felt that this added unnecessary complexity to the setup process.
App Setup Experience
77%
23%
The SURFboard Central app is a helpful tool that simplifies the setup process. It offers easy-to-follow steps for activating the device and checking connection status, which adds convenience for users who are familiar with tech apps.
However, some users found the app to be somewhat buggy, with occasional crashes or slow load times. A few reported that it wasn’t as intuitive as expected, requiring multiple attempts to complete the setup process.
Cost Savings (Rental Fees)
93%
One of the biggest advantages of this modem is its ability to eliminate costly monthly rental fees. Users love the potential savings of up to $168 annually by owning their own device, which makes this a great investment for long-term savings.
Some users felt that the initial cost of purchasing the modem was higher than expected, which could offset the savings in the first year. Others mentioned that, while the savings are great, it might take some time to fully recoup the investment depending on their internet plan.
Customer Support
70%
30%
Several users have had positive experiences with ARRIS customer support, noting that the team was helpful in addressing setup issues or troubleshooting problems. Response times were generally considered reasonable for the most part.
On the downside, some customers have expressed frustration with slow or unhelpful support. A few mentioned that getting a resolution for more complex issues took longer than expected, leading to dissatisfaction with the overall support experience.
Portability
80%
20%
Weighing only 1.41 pounds and with compact dimensions, this modem is fairly portable. It's easy to move between rooms or take with you if needed, making it suitable for users who need flexibility in placement within their home.
However, some users noted that the lack of built-in Wi-Fi may detract from its portability, especially for those seeking an all-in-one device. Without Wi-Fi functionality, it’s not as convenient for users who prefer a more streamlined, mobile setup.
Overall Value
85%
With its high performance, compatibility with major ISPs, and potential savings on rental fees, this modem offers great value. It’s an excellent choice for users looking for a reliable device that supports high-speed internet without the ongoing cost of renting from the ISP.
Some users felt that the lack of built-in Wi-Fi and the need to pair it with an external router detracted from its overall value. Additionally, the upfront cost may seem high for those used to renting a modem from their ISP.

Suitable for:

The ARRIS S34 Cable Modem is well-suited for users with high-speed internet plans, particularly those seeking reliable, high-performance connectivity. Gamers, streamers, and large households with multiple devices will benefit from its stable 2.5 Gbps speeds and low latency. Additionally, tech-savvy individuals who already own a router will appreciate the device's compatibility with ISPs like Xfinity, Cox, and Spectrum. Its ability to eliminate monthly rental fees makes it ideal for users looking to save on long-term costs, offering significant savings, especially for heavy internet users who rely on fast, consistent performance for activities like online gaming or HD streaming.

Not suitable for:

This modem may not be the best choice for users looking for an all-in-one solution, as it lacks built-in Wi-Fi. Those who are not comfortable setting up a separate router may find the installation process complicated, particularly if they’re not tech-savvy. Furthermore, while the modem excels with high-speed internet, users on lower-tier plans may not fully benefit from its 2.5 Gbps potential, making it less cost-effective for those with slower connections. It may also be less ideal for individuals who prefer a simpler setup with integrated Wi-Fi functionality, as this would require an additional router to complete the home network.

Specifications

  • Technology: Uses DOCSIS 3.1 technology for high-speed internet and enhanced security.
  • Max Speed: Supports internet speeds up to 2.5 Gbps for ultra-fast connections.
  • Compatibility: Works with major ISPs including Xfinity, Spectrum, and Cox.
  • Wi-Fi Capability: Does not have built-in Wi-Fi; requires a separate router for wireless networking.
  • Ethernet Ports: Equipped with two Ethernet ports for wired connections to multiple devices.
  • App Support: Supports setup and management via the SURFboard Central app.
  • Annual Savings: Can save up to $168 annually by eliminating modem rental fees from your ISP.
  • Dimensions: Measures 10.55″L x 6.75″W x 2.46″H.
  • Weight: Weighs approximately 1.41 pounds, making it lightweight for its class.
  • Warranty: Includes a 1-year limited warranty for peace of mind.
  • Security: Features enhanced security through DOCSIS 3.1's advanced encryption and low latency.
  • Installation: Easy to set up with step-by-step guidance from the SURFboard Central app.
  • ISP Speed Support: Designed for use with high-speed plans, supporting up to 2.5 Gbps.
  • Router Requirement: Requires pairing with a separate router for creating a home network.
  • Future Proofing: Supports multi-gigabit speeds, making it future-proof for upcoming internet advancements.
  • Target User: Ideal for gamers, streamers, and high-speed internet users seeking stable connections.
  • Setup Complexity: Some users may find the setup process more complicated without prior networking knowledge.
  • ISP Restrictions: May not be compatible with all ISPs; always verify compatibility before purchase.

FAQ

The ARRIS S34 Cable Modem uses DOCSIS 3.1 technology to provide internet speeds of up to 2.5 Gbps. It connects to your ISP’s cable network and serves as the gateway for internet access. Note that it doesn’t have built-in Wi-Fi, so you’ll need a separate router to establish a wireless network.

Setting up this device is simple with the SURFboard Central app, which guides you through the process. Just connect the modem to your ISP's cable outlet and use the app to configure it. Make sure you have your router ready, as this modem does not provide Wi-Fi.

Yes, this modem is compatible with major ISPs like Xfinity, Cox, and Spectrum. Just ensure that your internet plan supports speeds up to 2.5 Gbps for optimal performance.

Yes, the ARRIS S34 does not include built-in Wi-Fi. You'll need a separate router to create a wireless network in your home. This setup allows more flexibility for customization, but it does add an extra step and cost.

The ARRIS S34 supports speeds up to 2.5 Gbps, which is suitable for high-speed internet plans and ideal for activities like gaming, HD streaming, and heavy downloading.

Yes, by using this modem, you can eliminate modem rental fees from your ISP. This can save you up to $168 annually, depending on your provider and plan.

Some users report minor issues with initial setup, especially if they are not familiar with networking equipment. If you encounter problems, ensure you’re using the SURFboard Central app properly and check for any firmware updates. Customer support can also assist if needed.

Yes, this modem is designed with low latency and high-speed capabilities, making it ideal for gamers and streamers who require fast, stable internet connections for smooth performance during high-bandwidth activities.

The ARRIS S34 measures 10.55 inches in length, 6.75 inches in width, and 2.46 inches in height. It weighs about 1.41 pounds, which is fairly standard for a high-performance cable modem.

Yes, the ARRIS S34 comes with a one-year warranty. This covers any defects in material or workmanship during the warranty period, giving you peace of mind after your purchase.