ARRIS Motorola SURFboard Gateway SBG901 DOCSIS 2.0 Wireless G Cable Modem

ARRIS Motorola SURFboard Gateway SBG901 DOCSIS 2.0 Wireless G Cable Modem — image 1
ARRIS Motorola SURFboard Gateway SBG901 DOCSIS 2.0 Wireless G Cable Modem — image 2
81%
19%
92%
Value for Money
88%
Ease of Installation
75%
Wi-Fi Performance
87%
Setup Process
90%
ISP Compatibility
82%
Build Quality
78%
Speed Consistency
73%
Customer Support
76%
Wireless Range
80%
Durability
84%
Overall Reliability
65%
Suitability for High-Speed Usage
More

Overview

The ARRIS Motorola SURFboard Gateway SBG901 DOCSIS 2.0 Wireless G Cable Modem is a reliable solution for homes needing a basic modem and router. This modem/router combo supports speeds of up to 38 Mbps for downloading and 30 Mbps for uploading, making it a good choice for light internet use. With compatibility across major ISPs such as Xfinity, Spectrum, and Cox, it offers flexible connectivity options. The device's built-in Wi-Fi router is simple to set up, with front-panel LEDs for quick troubleshooting and status checking.

Features & Benefits

The SURFboard Gateway comes equipped with Wireless G (802.11g), providing reliable network connectivity for home users. It includes a single Ethernet port for wired connections, and its compact design makes it easy to place in tight spaces. The modem is designed to work seamlessly with popular ISPs like Xfinity, Spectrum, and Optimum. Its front-panel LEDs offer clear indicators of connection status, simplifying any troubleshooting efforts. This product is a great value for those who need dependable, everyday internet access without the need for advanced features.

Best For

This cable modem is ideal for households with basic internet needs and moderate speeds, especially those that do not require high-demand streaming or large file downloads. It's perfect for users who want a simple, cost-effective modem/router combo. If you’re looking for a budget-friendly solution without extra frills, this device will meet your needs. Additionally, its easy installation and straightforward design make it a great option for those seeking simplicity over advanced features like gigabit speeds or multiple Ethernet ports.

User Feedback

The ARRIS Motorola SURFboard Gateway SBG901 has received generally positive feedback, particularly for its ease of installation. Many users have noted that it’s a hassle-free choice for small homes or apartments, providing sufficient Wi-Fi coverage. However, some have mentioned that the speeds may not be adequate for larger homes or heavy streaming demands. A few users have experienced slower speeds when using the modem for high-bandwidth tasks like gaming or HD streaming, but for basic browsing and email, it works well.

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Pros

  • Easy installation process that most users can complete in minutes.
  • Affordable choice for users looking for a budget-friendly modem/router combo.
  • Works well for light browsing and occasional streaming in small homes.
  • Compact and lightweight design, making it easy to place anywhere.
  • Compatible with major ISPs like Xfinity and Spectrum, offering broad compatibility.
  • Front-panel LEDs help users easily check the modem's status and troubleshoot issues.

Cons

  • Limited Wi-Fi coverage may not be sufficient for larger homes or multi-floor setups.
  • Not suitable for high-demand usage like heavy streaming or gaming.
  • Slower internet speeds (38 Mbps download, 30 Mbps upload) may disappoint users with higher speed needs.
  • Lack of dual-band support may cause congestion in homes with multiple devices.
  • Single Ethernet port limits wired connection options for users with multiple devices.
  • May struggle to maintain consistent speeds with multiple devices connected at once.

Ratings

After analyzing verified user reviews worldwide, across multiple languages and platforms, the ARRIS Motorola SURFboard Gateway SBG901 DOCSIS 2.0 Wireless G Cable Modem receives strong ratings for its value, ease of installation, and simplicity. Spam, bot, and off-topic feedback have been filtered out to ensure only authentic reviews inform the results. Both strengths and pain points are reflected in the ratings, offering a balanced perspective for potential buyers.

Value for Money
92%
Many users appreciate the affordable price for a modem/router combo that delivers consistent performance for basic internet needs. This device provides good value, especially for light internet users who just need a simple solution without spending too much.
A few buyers note that the performance might not be enough for heavy internet usage, such as gaming or streaming in large households. Some also feel the device could benefit from faster speeds for the price, especially with newer technology available.
Ease of Installation
88%
Numerous reviews highlight the straightforward installation process. Users find the setup easy, with minimal steps involved and no technical expertise required, making it ideal for first-time users or anyone looking for a hassle-free installation.
However, some users mention that the setup guide could be clearer, especially for those who are not familiar with networking. A few buyers experienced initial connectivity issues but were able to resolve them with some troubleshooting.
Wi-Fi Performance
75%
25%
Several buyers report decent Wi-Fi performance, especially in smaller homes or apartments. The wireless connection holds up well for basic browsing, email, and light video streaming, providing reliable coverage for everyday use.
However, others complain that the Wi-Fi performance doesn't meet expectations in larger spaces. Signal strength drops in more extensive areas, and some users experience slower speeds when multiple devices are connected or during higher-demand usage.
Setup Process
87%
Users are generally satisfied with the simplicity of the setup process. The modem/router combo works with a wide variety of ISPs and provides quick connectivity once it is powered on, making it a great choice for those who want a straightforward solution.
A small number of users report minor difficulties during the setup, such as initial activation issues or needing to restart the modem several times before it connects properly. A clearer instruction manual could help those who encounter issues.
ISP Compatibility
90%
Many users commend the device for being compatible with major ISPs like Xfinity and Spectrum. The broad compatibility ensures it works well for most household setups without the need for specialized equipment or configurations.
However, a few users have noted that while the modem works fine with many ISPs, it may require occasional firmware updates or troubleshooting to maintain optimal performance with certain providers, which can be frustrating for less tech-savvy users.
Build Quality
82%
18%
Buyers appreciate the compact and durable design of this device. It's small enough to fit in tight spaces but feels sturdy enough to handle regular use without issues. The build quality generally holds up over time, with no major complaints about wear and tear.
A few users feel that the overall build could be improved, particularly in terms of the plastic materials used. Some mentioned that the device feels a bit flimsy, though it hasn’t affected functionality in most cases.
Speed Consistency
78%
22%
Most users find that the device provides steady performance for everyday tasks like browsing and checking emails. The speeds are sufficient for smaller households or basic internet needs, offering reliable service in light usage scenarios.
However, when multiple users are online or when the modem is pushed to handle higher-demand tasks like HD streaming, the connection speed can dip. Some report that the speeds are inconsistent, especially during peak usage times.
Customer Support
73%
27%
A few users mention that the customer support team is responsive and helpful when it comes to resolving technical issues. Support staff is generally quick to provide solutions, and many customers feel that the service is effective when troubleshooting problems.
However, some buyers are dissatisfied with the support experience, citing long wait times for responses or difficulty reaching a knowledgeable representative. A couple of customers also felt that support was unable to resolve their issues quickly.
Wireless Range
76%
24%
For small to medium-sized homes, many users find that the wireless range is adequate for general use. The signal strength is good enough for browsing and basic tasks in rooms close to the modem.
On the flip side, a number of users report that the wireless range doesn't extend far enough to cover larger areas effectively. Signal drop-off occurs in rooms farther from the modem, limiting its usability in larger homes or multi-floor layouts.
Durability
80%
20%
Overall, customers are pleased with the longevity and reliability of the device. Even with extended use, it continues to function without significant issues, making it a solid choice for those looking for a long-lasting solution.
A few users have expressed concerns about the durability of the device under heavy usage. Though most don't encounter problems, some buyers felt that the unit might struggle with wear over time, especially if used in a more demanding environment.
Overall Reliability
84%
This modem/router combo earns high marks for its reliability in everyday usage. It handles light to moderate internet tasks consistently well, without frequent dropouts or connection issues, which many users find essential for basic home use.
Some users have reported occasional connectivity issues, particularly when the device is subjected to higher demands. While the performance is generally reliable, it may not meet expectations in households with multiple devices or heavy usage patterns.
Suitability for High-Speed Usage
65%
35%
For users with basic internet needs, this device performs adequately. It supports moderate speeds, which is sufficient for browsing, light streaming, and working from home for individuals or small households.
However, those looking for a device capable of handling high-speed, high-demand tasks will find this modem lacking. Many users report that it struggles with gaming or HD video streaming, which results in slower speeds or dropped connections during peak usage.

Suitable for:

The ARRIS Motorola SURFboard Gateway SBG901 DOCSIS 2.0 Wireless G Cable Modem is ideal for users seeking an affordable modem/router combo that supports basic internet needs. It's well-suited for small households or apartments where high-speed internet demands aren't a priority. Students, budget-conscious individuals, or light internet users will appreciate the straightforward setup and compatibility with ISPs like Xfinity and Spectrum. This device works well for users who mostly browse the web, check emails, and stream occasional videos, but don't require the highest speeds or the latest wireless technology.

Not suitable for:

This device may not be the best choice for those with higher-speed requirements or larger households. If you're looking for a modem that can handle heavy streaming, gaming, or multiple simultaneous connections, you may find its performance lacking. The slower speeds and limited wireless range can cause issues in larger homes or with more demanding internet activities. Users who expect high-speed consistency or need robust Wi-Fi coverage throughout a multi-floor home should consider other, more powerful options that support faster standards like DOCSIS 3.0 or 3.1.

Specifications

  • Modem Standard: Supports DOCSIS 2.0 for cable internet connectivity.
  • Wi-Fi Standard: Includes built-in Wireless G (802.11g) for home network connectivity.
  • Download Speed: Supports download speeds up to 38 Mbps.
  • Upload Speed: Supports upload speeds up to 30 Mbps.
  • Ethernet Port: Has a single Ethernet port for wired internet connections.
  • ISP Compatibility: Compatible with ISPs like Cox, Optimum, Spectrum, and Xfinity.
  • Wi-Fi Range: Wi-Fi coverage is suitable for smaller homes and basic network needs.
  • Front Panel LEDs: Includes status LEDs on the front panel for easy troubleshooting.
  • Size: Compact dimensions: 9.79 x 7 x 3 inches.
  • Weight: Weighs 15 ounces, making it lightweight and easy to position.
  • Modem/Router Combo: Functions as both a modem and a Wi-Fi router in one device.
  • Wireless Coverage: Best suited for basic wireless connectivity in smaller households.
  • Not Ideal for Heavy Use: Not designed for high-demand use like large households or HD streaming.
  • Installation: Simple installation process with minimal setup required.
  • Power Supply: Powered by a standard AC power adapter included in the box.
  • Security Features: Supports basic wireless security features like WEP and WPA.
  • Operating Temperature: Designed to operate within a temperature range of 0–40°C (32–104°F).
  • Product Lifecycle: Built for long-term use, but not suitable for environments with high data demands.

FAQ

The setup for this device is straightforward. Simply connect the modem to your coaxial cable and Ethernet port, and follow the on-screen instructions provided by your ISP or included manual. Most users report the setup process is quick and intuitive, with no need for advanced technical knowledge.

This modem supports download speeds of up to 38 Mbps and upload speeds of up to 30 Mbps. It’s suitable for basic browsing, email, and streaming in smaller households. However, it may not be sufficient for heavy users or those with large households relying on multiple high-demand devices.

This modem is compatible with several major ISPs, including Cox, Optimum, Spectrum, and Xfinity. It's important to verify with your ISP to ensure it meets your specific service plan's requirements, especially for higher speeds or newer DOCSIS standards.

While this modem provides adequate speeds for casual internet use, it’s not designed for high-demand activities like gaming or streaming 4K video. The 38 Mbps download speed may not deliver optimal performance in such scenarios, especially if multiple devices are connected simultaneously.

Yes, this modem comes with a built-in Wi-Fi router that supports Wireless G (802.11g). This allows for basic home networking, but the Wi-Fi performance is best for smaller homes or light usage. It’s not ideal for larger homes or heavy streaming needs.

This modem features a single Ethernet port, which limits the number of wired devices you can connect. For Wi-Fi, it can support multiple devices, but performance may degrade if too many devices are connected at once due to its Wireless G capabilities.

If you're experiencing slower speeds, ensure the modem is properly connected to the coaxial cable and Ethernet. You can also try rebooting the modem, checking your ISP’s service status, or limiting the number of devices using the network. If problems persist, contacting your ISP may help resolve any technical issues.

Yes, this modem has front-panel status LEDs that provide easy troubleshooting. These LEDs will indicate whether there’s a problem with your internet connection, power, or Wi-Fi. The user manual also provides helpful tips for common issues.

No, this modem is designed for cable internet connections (DOCSIS 2.0) and is not compatible with fiber-optic service. If you have a fiber-optic connection, you’ll need to use a modem/router designed for fiber-optic ISPs.

This modem is best suited for small households with light internet use. With a single Ethernet port and limited Wi-Fi capabilities (Wireless G), it may struggle to support multiple devices in larger households or for high-demand usage like video streaming and online gaming.