WD My Cloud Pro PR2100 20TB NAS

WD My Cloud Pro PR2100 20TB NAS — image 1
WD My Cloud Pro PR2100 20TB NAS — image 2
86%
87%
Performance
91%
Ease of Setup
89%
Data Security (RAID Support)
94%
Storage Capacity
85%
Connectivity (Ethernet)
72%
Software & Firmware Stability
88%
Media Streaming (Plex Integration)
93%
Compatibility (Mac & PC)
86%
Reliability
76%
Customer Support
84%
Build Quality
90%
Value for Money
More

Overview

The WD My Cloud Pro PR2100 20TB NAS offers a robust solution for storing and managing large volumes of digital content. Designed for creative professionals, this NAS provides 20TB capacity to handle extensive media files and projects. With support for multiple RAID configurations, it ensures data redundancy and optimized performance for demanding workflows. Built-in hardware transcoding enables smooth media streaming across devices, making access and sharing straightforward. Compact and network-ready, this storage solution simplifies collaboration while keeping valuable content secure. Its combination of processing power, memory, and connectivity makes it a dependable choice for both professional studios and home setups.

Features & Benefits

This storage solution delivers seamless operation across both Mac and PC systems, offering broad compatibility for diverse work environments. Equipped with an Intel Pentium N3710 quad-core processor and 4GB of RAM, it efficiently handles multiple tasks and large files without slowing down. The included Plex media server allows users to stream content effortlessly to various devices, while RAID support provides customized data protection and performance options. Its Ethernet connectivity ensures stable network access, and hardware-based transcoding enhances media playback. Overall, the combination of reliable processing, memory, and built-in media services makes this NAS both versatile and practical for professional use.

Best For

This NAS is particularly suited for creative teams managing video, photography, or other large media projects, offering a centralized and secure storage environment. Small businesses or offices requiring remote access to shared files will benefit from its network capabilities, while home users looking to create a personal media server will find it adaptable and straightforward. Professionals who need consistent, reliable data backup and streaming performance can integrate this storage solution into daily workflows with ease. Its robust design accommodates collaborative projects, remote editing, and long-term content management, making it a practical choice for a variety of users seeking dependable storage and efficient media handling.

User Feedback

Users generally praise this storage solution for its intuitive setup and integration, particularly when using Plex for streaming media. Many highlight the large 20TB capacity as a strong point for storing extensive content without frequent upgrades. Occasional concerns include firmware updates that can be tricky to manage and app features that may require extra configuration. Despite these minor issues, the NAS is valued for its reliability in shared environments and ability to provide secure, consistent access to files. Overall, feedback suggests it effectively balances storage performance with network accessibility, appealing to both professional teams and advanced home users.

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Pros

  • The 20TB capacity is ideal for storing large media libraries, making it a great choice for creative professionals.
  • RAID support provides enhanced data redundancy, which ensures reliable protection against data loss.
  • Seamless compatibility with both Mac and PC systems makes it a versatile solution for mixed-device environments.
  • The built-in Plex Media Server offers smooth media streaming to multiple devices, perfect for home entertainment setups.
  • Users appreciate the ease of setup, especially when integrating with Plex for effortless media access.
  • The Intel Pentium N3710 processor ensures smooth operation, even when handling large files or multitasking.

Cons

  • Some users report occasional issues with firmware updates that can disrupt system functionality.
  • The 7.7-pound weight and large form factor might be too bulky for users seeking a portable solution.
  • Certain users experience difficulty with app integrations, leading to frustrating setup and performance hiccups.
  • Its reliance on Ethernet connectivity may be limiting for those who prefer a wireless setup.
  • The high price point may be prohibitive for casual users who don’t need 20TB of storage.
  • Occasional compatibility issues with certain third-party apps were noted by users, affecting overall performance.

Ratings

The ratings for the WD My Cloud Pro PR2100 20TB NAS are based on a thorough analysis of verified user reviews worldwide, across multiple languages and platforms. Spam, bot-generated, and incentivized reviews were filtered out to ensure only authentic and high-quality feedback shaped the scores. The aggregated results reflect both the strengths and areas of concern, offering a balanced view of this NAS device’s performance and usability.

Performance
87%
Many users report that this NAS performs smoothly, even when handling large files or multiple tasks. The Intel Pentium processor ensures quick file transfers and reliable data management, which is ideal for creative professionals dealing with high-resolution content.
However, some users mention occasional lags when performing more resource-intensive tasks, especially when streaming media to multiple devices simultaneously. For users with more demanding workflows, the performance might feel slightly limiting under heavy loads.
Ease of Setup
91%
The setup process for this storage solution is widely praised for its simplicity. Many non-technical users have highlighted how easy it is to configure and integrate it with their home or office network. The included Plex Media Server further simplifies media streaming setup.
Despite its general ease of use, a few users have encountered difficulties when trying to connect the device to certain networks or configuring RAID options. While the process is generally straightforward, it can be frustrating for those unfamiliar with NAS systems.
Data Security (RAID Support)
89%
The strong RAID support in this NAS allows users to tailor their data protection and redundancy needs, with multiple options such as RAID 0, 1, 5, and 10. This flexibility is a major advantage for businesses and professionals who need reliable backups of critical data.
Some users, however, express concerns about the complexity of setting up RAID configurations for beginners. If not configured correctly, users risk losing data, and the setup process can be a bit overwhelming for those new to NAS devices.
Storage Capacity
94%
With a massive 20TB of storage, this device excels in handling large media libraries, making it perfect for users with extensive video, photo, or audio files. The sheer capacity ensures that you won’t quickly run out of space, even with high-definition content.
Some buyers feel that while the storage capacity is impressive, the overall cost may not be justified for those with smaller storage needs. For lighter users, it might seem like overkill, and the higher price point can be a drawback.
Connectivity (Ethernet)
85%
The Ethernet connectivity on this NAS is solid, ensuring fast and stable file transfers across the network. Users report that it performs well for accessing and sharing files on both Mac and PC systems, making it a versatile solution for mixed environments.
While the Ethernet connection is reliable, some users have suggested that the lack of Wi-Fi support limits its flexibility, especially for users who prefer wireless setups. This can be a downside for home users without easy access to wired connections.
Software & Firmware Stability
72%
28%
The device offers solid functionality out of the box with the included software and Plex Media Server. Many users find it user-friendly for setting up media streaming and remote access to files, especially for small businesses and home users.
A recurring issue is the occasional instability of the firmware, with users noting occasional crashes or slow updates. Some also experience difficulties with app integration, which can hinder performance and cause frustration during long-term use.
Media Streaming (Plex Integration)
88%
Plex integration is highly appreciated by users who want to stream media content to various devices. This feature, coupled with the NAS's hardware transcoding capabilities, provides smooth, high-quality playback of videos, music, and photos across devices.
However, some users report occasional buffering issues when streaming content at higher resolutions. This can be particularly noticeable if the network connection is less stable or the NAS is handling multiple tasks at once.
Compatibility (Mac & PC)
93%
The device's seamless compatibility with both Mac and PC systems is a standout feature. Users appreciate being able to integrate it into their existing setups without worrying about compatibility issues, ensuring it works well in both home and office environments.
While it works well with most devices, a few users have reported minor challenges with certain operating system versions. Some older OS versions may require additional setup steps or troubleshooting to ensure full compatibility.
Reliability
86%
Overall, this NAS offers good reliability, with users highlighting its consistent performance in shared environments. It's a solid choice for teams needing dependable access to files and media, and the RAID support adds an extra layer of security against data loss.
On the downside, some users mention that reliability can be inconsistent over time, especially if the device is subjected to high usage for extended periods. There have been reports of occasional system restarts or slowdowns under heavy load.
Customer Support
76%
24%
Several users find the customer support team responsive and helpful, particularly when troubleshooting connectivity or configuration issues. Their prompt replies to inquiries are appreciated by users who need assistance in a timely manner.
However, not all feedback about customer support is positive. Some users have expressed frustration with delays in response times, particularly for more complex issues. There are also reports of unclear troubleshooting instructions that don’t always resolve problems.
Build Quality
84%
The build quality of this NAS is generally well-regarded, with users praising its sturdy, compact design. The form factor makes it easy to place in various setups, from small home offices to larger business environments, without taking up too much space.
A few users have noted that the device's plastic construction feels somewhat flimsy compared to other high-end NAS units. While it’s generally durable, it may not offer the same premium feel that some users expect from a device at this price point.
Value for Money
90%
For users in need of a large-capacity, reliable NAS with excellent media streaming capabilities, this storage solution offers strong value for money. The 20TB capacity, RAID support, and Plex integration provide solid features for a wide range of use cases, making it a worthwhile investment for many.
Some buyers feel that the price may be high for their needs, particularly if they don't require 20TB of storage. For those with more basic requirements, there are cheaper options available that provide sufficient storage and performance.

Suitable for:

The WD My Cloud Pro PR2100 20TB NAS is best suited for professionals and teams dealing with large media files, such as creative agencies, video editors, and photographers. With its massive 20TB capacity, it is ideal for those who need a robust solution for storing and managing large collections of high-resolution content. The seamless compatibility with both Mac and PC systems ensures it works well in mixed environments, and the RAID support offers additional peace of mind for users prioritizing data security. Home users who want to set up a personal media server for smooth streaming will also benefit from its built-in Plex Media Server and hardware transcoding capabilities, ensuring effortless media access across devices.

Not suitable for:

This NAS may not be the best choice for casual or light users due to its high price and extensive feature set that may be overkill for basic storage needs. Users who don't require 20TB of storage may find the device too large and costly, as smaller alternatives could meet their needs. Additionally, those seeking an entirely wireless solution might be disappointed by its reliance on Ethernet connectivity, as it does not support Wi-Fi. Lastly, users unfamiliar with RAID configurations may find the setup process confusing or challenging, especially if they aren't comfortable managing data redundancy and performance settings.

Specifications

  • Storage Capacity: The device offers a large 20TB storage capacity, ideal for storing large media files and data.
  • RAID Support: Supports multiple RAID configurations, including 0, 1, 5, 10, JBOD, and spanning, for data redundancy and performance optimization.
  • Processor: Powered by an Intel Pentium N3710 quad-core 1.6GHz processor for smooth multitasking and handling large files.
  • Memory: Equipped with 4GB of DDR3L RAM to handle demanding tasks and large media files efficiently.
  • Media Transcoding: Built-in hardware transcoding enables seamless media streaming to various devices.
  • Connectivity: Includes Ethernet connectivity for fast data transfer and reliable network access.
  • Compatible OS: Compatible with both Mac and PC systems, ensuring broad compatibility across different platforms.
  • Form Factor: Has a 2-bay NAS form factor, allowing for efficient storage management and flexibility.
  • Dimensions: Measures 8.51 x 4.28 x 5.82 inches, providing a compact yet powerful solution.
  • Weight: Weighs 7.7 pounds, making it suitable for both home and office environments.
  • Plex Media Server: Comes with a pre-installed Plex Media Server, allowing for easy media streaming and access to multiple devices.
  • Ethernet Ports: Includes one Gigabit Ethernet port for reliable network connectivity.
  • Power Supply: Powered by an internal power supply, ensuring consistent and reliable performance.
  • External Storage Expansion: Supports external storage expansion, offering additional flexibility for growing data storage needs.
  • Data Protection: RAID support helps protect data by providing options for redundancy and failure prevention.
  • Software Support: Compatible with a range of backup and media management software for enhanced usability.
  • Remote Access: Offers remote access to your files, enabling secure file sharing from anywhere.
  • Fan Noise: Operates with minimal fan noise, making it suitable for office and home environments.
  • Warranty: Comes with a standard warranty, ensuring peace of mind for users.

FAQ

The WD My Cloud Pro PR2100 comes with a large 20TB storage capacity, making it ideal for creative professionals and businesses that need to store and manage extensive media libraries like videos and photos.

Setting up this NAS is straightforward, even for non-technical users. The device comes with a user-friendly web interface and supports Plex integration for seamless media streaming setup.

Yes, this storage solution supports multiple RAID configurations (0, 1, 5, 10, JBOD, and spanning) for data redundancy and performance. You can choose the setup that best fits your needs for data security or speed.

Yes, the WD My Cloud Pro PR2100 allows remote access, enabling you to securely access your files from anywhere using an internet connection. This feature is particularly useful for teams working remotely or on the go.

Absolutely. This NAS supports both Mac and PC operating systems, ensuring smooth integration in mixed-device environments, making it ideal for teams using different systems.

The device is powered by an Intel Pentium N3710 quad-core processor, which ensures smooth operation when handling large files and running multiple tasks simultaneously.

Yes, it features a built-in Plex Media Server for streaming media to multiple devices, making it an excellent choice for home users and creative professionals looking for a centralized media hub.

This NAS offers excellent reliability for businesses, with its large storage capacity, RAID support for data protection, and the ability to provide secure, shared access for teams, all while offering remote access capabilities.

Some users report occasional issues with firmware updates or app integrations, which can affect the overall performance of the device. However, these are typically fixable with updates or troubleshooting.

The device requires minimal maintenance. You should periodically check for firmware updates, ensure that the hard drives are healthy, and manage your storage for optimal performance. It is also recommended to back up your data regularly.