Callez C500U2 USB Headset

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86%
88%
Sound Quality
90%
Comfort for Extended Use
85%
Noise Cancellation Performance
95%
Ease of Setup
80%
Build Quality
82%
Microphone Performance
78%
Durability
92%
Compatibility with Devices
89%
Value for Money
85%
Weight and Portability
91%
Call Center Suitability
75%
Customer Support Experience
More

Overview

The Callez C500U2 USB Headset is a reliable choice for clear communication, designed with a single-ear configuration to help you focus on important conversations. This wired headset connects easily via USB, ensuring compatibility with most devices without the need for additional drivers. Its noise-cancelling microphone eliminates background noise, providing crisp audio for calls and video conferences. Lightweight and comfortable, this headset offers long-lasting wear, making it an excellent choice for extended use, whether you're working remotely or managing a call center.

Features & Benefits

One standout feature of this USB headset is its Digital Signal Processing (DSP) technology, which ensures crisp sound quality and clearer communication. The in-line controls make it simple to adjust the volume or mute the microphone, adding convenience during calls. Its adjustable headband caters to different head sizes, ensuring a personalized fit. Additionally, the headset is fully compatible with PC, Mac, and other major UC platforms, making it a versatile solution for a variety of work environments and devices.

Best For

The Callez C500U2 USB Headset is ideal for business professionals who need reliable call clarity for remote meetings or customer support. Its lightweight design and noise-cancelling microphone make it perfect for call center agents or anyone who works in noisy environments. The headset is also well-suited for remote workers and online learners who require clear, uninterrupted audio during virtual meetings and classes. With its easy setup and comfort, it's a great choice for people who use headsets for extended periods.

User Feedback

Users generally appreciate the clear audio quality and the noise-cancelling feature, which effectively filters out background distractions. Many find the headset comfortable enough for long hours of use, with few complaints about discomfort even during extended calls. However, some note occasional issues with the microphone's positioning, which may require slight adjustments for optimal sound. The headset's plug-and-play functionality is often highlighted in positive reviews, with no drivers needed for most systems, making setup quick and hassle-free.

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Pros

  • The headset's noise-cancelling microphone ensures clear communication in noisy environments.
  • Its lightweight and comfortable design makes it ideal for long hours of use.
  • Easy plug-and-play setup makes this headset perfect for users who need quick, hassle-free installation.
  • The adjustable headband ensures a good fit for different head sizes.
  • Compatible with major platforms like Windows, Mac OS, and ChromeOS for versatile use.
  • Many users appreciate the in-line controls for volume and mute adjustments, offering convenience during calls.

Cons

  • Some users report occasional issues with microphone positioning, affecting sound clarity.
  • The single-ear design may not provide enough audio isolation for those who prefer full immersion.
  • A few users find the sound quality lacking for non-communication purposes, such as music or gaming.
  • The plastic build might feel flimsy for users who expect a more durable construction.
  • Not suitable for individuals who need a stereo headset for more immersive audio experiences.
  • Users who require highly adjustable microphone positioning may find this headset limiting.

Ratings

The ratings for the Callez C500U2 USB Headset reflect insights gathered from verified user reviews worldwide, spanning multiple languages and platforms. After filtering out spam, incentivized, and off-topic feedback, the scores capture both the strengths and pain points experienced by users. Reviewers have praised its clear audio and comfort, but some mentioned minor issues with microphone positioning, offering a balanced view of this headset's performance across various use cases.

Sound Quality
88%
Many users report that the sound quality of this headset is clear and crisp, with no distortion during calls or meetings. The combination of Digital Signal Processing (DSP) and noise-cancelling features makes it ideal for clear conversations, even in busy environments. This is particularly appreciated by professionals who need reliable audio during video conferences and calls.
A few users noted that while the sound quality is generally good, there are occasional fluctuations in volume or clarity during extended use. Some felt that the sound could be slightly fuller for music or media consumption, though it's more than adequate for its intended use in professional settings.
Comfort for Extended Use
90%
The lightweight design and adjustable headband make this headset a comfortable option for long hours of use. Many users, particularly those in call centers, report no discomfort even after wearing it for an entire workday. The single-ear design also allows for a more natural balance between work and the surrounding environment.
Despite the overall comfort, some users pointed out that the single-ear design might not suit those who prefer a fully immersive experience. A few also noted that the headband could feel a bit tight after several hours of wear, especially for users with larger head sizes.
Noise Cancellation Performance
85%
The noise-cancelling microphone performs well in reducing background noise, ensuring clear communication in noisy environments. This feature is highly praised by users working in open office spaces or home offices where distractions are common. The clarity of voice calls is one of the standout features for many.
Some users felt that while the microphone does reduce background noise, it's not always perfect at eliminating louder sounds, like people talking nearby or barking dogs. A few users also mentioned that fine-tuning the microphone position is necessary to avoid picking up unwanted noise.
Ease of Setup
95%
Users consistently mention how easy it is to set up this USB headset. With a simple plug-and-play design, there are no drivers to install, making it a hassle-free solution for those who need quick and straightforward connectivity. Many users appreciate how fast they can go from unpacking to being ready for their calls or meetings.
Some users had minor concerns about the lack of customization options, as the headset doesn't come with an accompanying software for adjusting sound profiles. However, this is more of a preference for advanced users who want additional control over audio settings.
Build Quality
80%
20%
The build quality is solid for the price, and the materials feel durable for everyday office use. While it may not be the most premium-feeling headset, the overall construction ensures it can withstand regular handling, which is appreciated by users looking for a reliable option without the high cost.
A few buyers reported that the headset feels somewhat plasticky, especially around the headband. Over time, some users mentioned concerns about the durability of the materials, particularly with frequent adjustments to the headband or ear placement.
Microphone Performance
82%
18%
The microphone performs well, with many users appreciating its noise-cancelling capabilities, which provide clearer conversations. It's especially beneficial in environments with background chatter, such as open offices or during remote meetings. The mic’s clarity was one of the top reasons users chose this headset for professional calls.
While the microphone does a good job in most situations, some users reported occasional difficulty with positioning it for optimal sound. A few noted that the mic picks up a slight rustling noise if it’s not properly adjusted, which can be distracting during calls.
Durability
78%
22%
For most users, this headset provides decent durability for regular office tasks and meetings. The build holds up well with moderate use, and it's an excellent option for those who prioritize comfort and functionality over premium materials.
There are some concerns about long-term durability, particularly with the adjustable parts of the headset. A few users mentioned that after months of use, they noticed the headband could become loose or the ear cup began to lose its grip, leading to concerns about the overall longevity of the headset.
Compatibility with Devices
92%
The headset is highly compatible with a wide range of devices, including PCs, Macs, and major UC platforms. This broad compatibility makes it a versatile choice for professionals working with different systems and software environments. Users appreciate the seamless integration with their devices, without the need for additional adapters or software.
There were a few isolated reports of compatibility issues with older operating systems or specific third-party software. While these were not common, some users encountered challenges when trying to use the headset with older PCs or legacy systems.
Value for Money
89%
Many users find this headset to offer excellent value for money, providing high-quality features like noise cancellation and comfort at an affordable price. It's considered a strong option for those seeking a functional headset without breaking the bank, especially for business use.
While most are happy with the price point, some users feel that the build quality could be more premium for the cost. A few others mentioned that it lacks certain advanced features, such as custom audio settings or more robust microphone adjustments, which might be expected at a slightly higher price.
Weight and Portability
85%
The headset is lightweight, making it comfortable for extended use, even for those who need to wear it throughout the day. Its portability also makes it easy to carry around for remote work or travel, which is a plus for users constantly on the go.
A few users pointed out that while the lightweight design is comfortable, it may feel a bit flimsy to those who are used to heavier, more robust headsets. This minor issue could affect long-term durability for users with more rigorous usage patterns.
Call Center Suitability
91%
For call center workers, this headset is a great choice due to its comfort and clear audio. The single-ear design allows for better situational awareness while still maintaining a high-quality audio experience during calls. The ease of setup and plug-and-play functionality make it an ideal option for fast-paced environments.
While generally well-received, some call center agents found the microphone positioning slightly challenging. This was especially true for those working long shifts, where fine-tuning the mic for optimal performance could occasionally be a hassle.
Customer Support Experience
75%
25%
Users who reached out to customer support for issues like setup or troubleshooting reported quick responses and helpful guidance. The team is generally regarded as attentive, providing solutions to problems efficiently when needed.
Some users noted slower-than-expected response times during busy periods, particularly for non-urgent inquiries. A few users also mentioned that follow-up support could be more proactive, as their issues weren’t always resolved on the first contact.

Suitable for:

The Callez C500U2 USB Headset is an excellent choice for business professionals and remote workers who require clear and reliable audio during calls and video conferences. Its lightweight design and comfortable fit make it ideal for long hours of wear, which is essential for call center agents or individuals working in customer service roles. The noise-cancelling microphone ensures clear communication even in noisy environments, making this headset well-suited for open office spaces or home offices. Additionally, its plug-and-play functionality, along with compatibility across various platforms such as PC, Mac, and ChromeOS, makes it a versatile and hassle-free option for users who need quick setup and performance without additional software installation.

Not suitable for:

While the Callez C500U2 USB Headset is a great fit for many professionals, it may not be the best choice for those seeking high-end audio for music or entertainment purposes, as the sound quality may not satisfy audiophiles. Its single-ear design, while useful for situational awareness, may not be comfortable for users who prefer a fully immersive audio experience or those needing full coverage for both ears. Additionally, some users may find the microphone positioning to be less than ideal for precise audio capture, especially in more demanding environments where microphone adjustments are frequent. Those who need a more premium build quality or additional customization options might also feel limited by this headset’s basic design.

Specifications

  • Connectivity: This headset uses a USB-A connection for compatibility with most computers and devices.
  • Microphone: Equipped with a noise-cancelling microphone for reduced background noise during calls.
  • Headband: Features an adjustable headband that fits a wide range of head sizes for optimal comfort.
  • Ear Placement: Designed with a single-ear on-ear earcup for focused audio and awareness of your surroundings.
  • Cable Length: The headset includes a 6.56ft (2-meter) cable, providing enough room to move freely during use.
  • Weight: The headset is lightweight, weighing only 3.5 ounces for comfort during extended wear.
  • Speaker Driver: Equipped with a 28mm speaker driver for clear and balanced audio output.
  • Impedance: The impedance is 32 Ohms, providing efficient sound performance with most devices.
  • Frequency Range: Supports a wide frequency range from 20 Hz to 20,000 Hz for full-range audio.
  • Compatibility: Works with Windows, Mac OS, and ChromeOS, ensuring compatibility with major operating systems.
  • Control Type: Includes in-line controls for quick adjustments to volume and mute functions.
  • DSP: Digital Signal Processing (DSP) ensures crisp and clear sound quality for both calls and audio.
  • Platform Compatibility: Compatible with PC, Mac, and major UC platforms for use in professional environments.
  • Design: Single-ear design ensures you remain aware of your surroundings while using the headset.
  • Setup: Plug-and-play functionality requires no additional drivers or software for easy setup.
  • Microphone Positioning: The microphone is adjustable, though some users report occasional issues with its positioning.
  • Noise Isolation: Noise-cancelling microphone filters out ambient sounds, improving communication clarity.
  • Durability: The build is designed for regular use, but may not be ideal for extreme or rough handling.
  • Comfort: Lightweight design and adjustable headband ensure comfort even during long hours of use.

FAQ

To set up this USB headset, simply plug the USB-A connector into an available USB port on your computer. There’s no need to install drivers as it works with plug-and-play functionality on Windows, Mac OS, and ChromeOS. Once connected, the device is ready to use for calls or audio playback.

Yes, this USB headset is compatible with both PC and Mac. It supports major UC platforms and works across various operating systems, including Windows, Mac OS, and ChromeOS, making it a versatile option for many users.

Absolutely! This headset's noise-cancelling microphone ensures clear communication, making it an excellent choice for video conferencing. Its lightweight design also ensures comfort during extended virtual meetings.

The headset comes with a 6.56ft (2-meter) cable, giving you ample length to move around during use without feeling restricted.

Many users find this headset extremely comfortable for long periods of use due to its lightweight design and adjustable headband. The single-ear design also ensures that you can wear it for hours without experiencing discomfort, making it a great choice for call center workers or those who work from home.

The microphone on this headset is noise-cancelling and positioned for optimal clarity. However, some users have reported occasional issues with microphone positioning. It can be slightly adjusted to suit your needs, but it might not offer full flexibility compared to other models.

No, this headset is plug-and-play. It works without the need for additional software or drivers, which is one of its key advantages, especially for users who want a simple, hassle-free experience.

This headset offers crisp and clear sound quality, thanks to its Digital Signal Processing (DSP) feature. While it is ideal for calls and voice communications, some users feel it may not perform as well for music or gaming due to its focus on speech clarity.

While the headset is designed to be lightweight and comfortable, its plastic build might not feel as durable as more premium models. It's well-suited for everyday use but may not hold up as well under heavy, constant use or rough handling.

First, check if the headset is properly connected to your computer and that the audio settings are correct. If it's still not working, try restarting your computer or testing the headset on another device. Since it's plug-and-play, issues are often related to connections or settings rather than hardware malfunctions.