Cisco Headset 561 Wireless DECT Headset

Cisco Headset 561 Wireless DECT Headset — image 1
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87%
94%
Audio Quality
88%
Comfort for Extended Use
91%
Noise Isolation Performance
85%
Battery Life
92%
Ease of Setup
90%
Roaming Range
89%
Build Quality
87%
Call Control Features
93%
Compatibility with Cisco Devices
65%
Compatibility with Non-Cisco Devices
90%
Value for Money
78%
Customer Support
More

Overview

The Cisco Headset 561 Wireless DECT Headset offers a solid solution for professionals in need of reliable, long-range communication. This wireless headset delivers crystal-clear audio and offers a 300 ft roaming range, allowing users to move freely around the office without sacrificing sound quality. Designed for extended use, it features a comfortable single-ear design that ensures long-lasting comfort during lengthy calls. Optimized for Cisco systems, it integrates seamlessly with Cisco IP phones and Webex devices, making it an ideal choice for environments where clear communication is critical.

Features & Benefits

This wireless headset excels in delivering professional-grade communication with its noise isolation feature, ensuring uninterrupted focus even in noisy environments. The headset offers up to 9 hours of talk time on a single charge, making it perfect for long meetings or back-to-back calls. It also provides easy on-ear call controls for quick muting or volume adjustment. With DECT technology, it guarantees secure, crystal-clear audio for reliable conversations. Compatibility with various Cisco IP phones and Webex devices adds flexibility for users with different communication setups.

Best For

The Cisco DECT headset is best suited for office professionals who require clear, uninterrupted communication for calls and meetings. It is ideal for Cisco IP phone and Webex users, providing seamless integration with these systems. If you're someone who values comfort during extended use and needs reliable performance, this headset is a great fit. Its wireless design and noise isolation also make it a solid choice for businesses looking to equip their teams with a professional, efficient communication solution.

User Feedback

Users generally praise the Cisco DECT headset for its comfort, with many noting that it remains comfortable even during long hours of use. The sound quality is also highly regarded, with many reviews highlighting its clear, crisp audio. However, some users mention a limitation in compatibility with non-Cisco devices, which can be a downside for those looking to use the headset with other systems. A few have also pointed out the need for additional padding on the earcup to improve comfort during extended wear.

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Pros

  • The wireless range of up to 300 ft allows users to move around freely without losing connection.
  • Comfortable design makes it suitable for long hours of use without causing discomfort.
  • Noise isolation features help improve clarity in busy office environments, enhancing communication quality.
  • Talk time of up to 9 hours ensures reliable use throughout a full workday without frequent recharging.
  • On-ear call controls provide quick and easy access to muting and volume adjustments during calls.
  • Compatible with Cisco IP phones and Webex devices, making it ideal for businesses with existing Cisco setups.

Cons

  • Some users report limited compatibility with non-Cisco devices, limiting its versatility for other setups.
  • The earcup padding could be more comfortable, especially during extended use.
  • While it’s great for office environments, its single-ear design may not suit users who prefer full stereo sound.
  • A few users noted that the sound quality could be improved for those in noisy open office spaces.
  • It may not be ideal for users who need a more durable headset for high-impact environments.
  • The headset is not as effective with Bluetooth devices or non-Cisco communication systems.

Ratings

After analyzing verified user reviews from a range of platforms and languages, we present the aggregated scores for the Cisco Headset 561 Wireless DECT Headset. These ratings reflect authentic, high-quality feedback while filtering out spam, bot-driven, or exaggerated reviews. Both the headset’s strengths and areas for improvement are reflected in the results, offering a comprehensive overview for potential buyers across different regions and use cases.

Audio Quality
94%
Users are impressed with the crystal-clear audio produced by this device, especially in busy environments. The DECT technology ensures secure, uninterrupted communication, which makes calls sound professional and sharp even in noisy offices or open spaces.
A few users feel that the audio quality could be slightly better in extremely noisy environments. While the sound is generally good, some report that the clarity can diminish with interference from multiple wireless devices.
Comfort for Extended Use
88%
Many buyers report that this headset is comfortable to wear for long hours. The single-ear design provides an unobtrusive experience, and the lightweight build minimizes pressure on the ear, making it suitable for extended calls during long workdays.
However, some users have mentioned that the earcup padding could be improved for even more comfort. A few reviews point out that, after several hours of use, the ear area can feel a bit sore, particularly if worn for consecutive days.
Noise Isolation Performance
91%
The noise isolation feature is highly praised, with users noting that it helps maintain clear communication, even in open office environments. This feature ensures that calls remain focused, preventing background noise from affecting the conversation.
Not all users found the noise isolation to be perfect. A few reported that while the headset blocks out some background noise, it doesn’t completely filter out loud office chatter or environmental sounds like air conditioning.
Battery Life
85%
Many buyers are satisfied with the 9 hours of talk time, especially considering it supports full-day use for most users. This feature makes it ideal for those who need a reliable headset throughout long meetings or conference calls.
Some users feel that the battery life could be longer, especially for those working longer shifts. A few have mentioned that after consistent use, the battery drains quicker than expected, which can be an issue for all-day users.
Ease of Setup
92%
Setting up this wireless headset is straightforward, and most users appreciate its plug-and-play functionality. The included base station makes pairing with Cisco IP phones and Webex systems a quick and painless process.
However, there were a couple of complaints from users who struggled with initial pairing on non-Cisco devices. The setup process is easy for Cisco users, but it can be slightly trickier for those with third-party systems.
Roaming Range
90%
The 300 ft roaming range is frequently highlighted as a major benefit, especially for users who need to move around while on calls. This feature is highly valued in large office spaces or areas with open layouts, allowing for mobility without sacrificing connection stability.
A small number of users have mentioned that the range isn't as reliable when multiple walls or obstacles are present between the headset and the base station. This can occasionally cause connectivity issues, especially in more complex office setups.
Build Quality
89%
The build quality of this headset is generally praised for its durability. The device feels solid, and the materials used are sturdy enough to withstand daily office wear and tear, making it a reliable choice for professionals.
However, there are some concerns regarding the flexibility of the headset's ear cup. A few users feel that it could be more adjustable, particularly for those with larger head sizes or varying comfort preferences.
Call Control Features
87%
The on-ear controls for muting and adjusting the volume are highly appreciated, providing convenience during calls. Users find the controls intuitive, allowing them to manage their calls without needing to touch their phone or computer.
A few users have mentioned that the buttons can be a little too small, making them slightly difficult to press without taking the headset off. Some found the button layout a bit unintuitive, which could take time to get used to.
Compatibility with Cisco Devices
93%
This headset is perfectly suited for Cisco IP phones and Webex systems. Many users have praised its seamless integration with these devices, making it an ideal choice for businesses already using Cisco equipment.
While compatibility with Cisco devices is excellent, a few users have noted that the headset is not as easily compatible with other non-Cisco communication systems. This limits its flexibility for those looking for an all-purpose headset.
Compatibility with Non-Cisco Devices
65%
35%
The headset is versatile enough to work with some non-Cisco devices, which is a plus for users who occasionally switch between systems. It can connect to Bluetooth-enabled phones or computers with ease in some cases.
However, many users report that the headset has issues connecting with non-Cisco systems, especially with Bluetooth devices or certain VoIP phones. This lack of universal compatibility may be a dealbreaker for some buyers.
Value for Money
90%
Users feel that this device offers excellent value for money, given its range of features like solid audio quality, good comfort, and reliable performance. It's considered a great option for businesses looking for an affordable, high-quality communication tool.
A few buyers believe that the price could be slightly lower for the features offered. Although the headset performs well, some feel that competing models might offer similar features at a more affordable price point.
Customer Support
78%
22%
Some users have reported positive experiences with customer support, finding that the team is responsive and helpful when troubleshooting issues or offering guidance on setup.
However, a number of buyers have shared that customer support can sometimes be slow to respond. Some also mentioned that it was difficult to get assistance for more technical issues outside the scope of basic setup.

Suitable for:

The Cisco Headset 561 Wireless DECT Headset is ideal for office professionals who require clear communication during long conference calls and meetings. Its lightweight, single-ear design ensures comfort throughout the day, making it well-suited for users who work in busy environments or need to move around frequently, thanks to its impressive 300 ft roaming range. This headset is especially beneficial for those using Cisco IP phones or Webex systems, providing seamless integration for businesses with these communication platforms. It’s a great choice for professionals who value noise isolation and reliable, crystal-clear audio for uninterrupted work, even in open office layouts or noisy surroundings.

Not suitable for:

This headset may not be the best option for users who need cross-platform compatibility, particularly those who rely on non-Cisco communication systems. While it excels with Cisco devices, some users have reported issues connecting with other systems, especially third-party VoIP phones or Bluetooth devices. Additionally, while it’s comfortable for many, some users noted that the earcup padding could be more cushioned for long-term wear, making it less ideal for those requiring extended use in more demanding environments. Those looking for an all-purpose headset that can seamlessly switch between a wide variety of devices may find this model limiting.

Specifications

  • Connectivity: Supports wireless DECT 6.0 technology for secure and reliable communication.
  • Design: Features a single-ear (on-ear) design, ensuring comfort during extended use.
  • Roaming Range: Provides a roaming range of up to 300 feet from the base station.
  • Talk Time: Offers up to 9 hours of continuous talk time on a single charge.
  • Noise Isolation: Includes noise isolation to reduce background distractions during calls.
  • Audio Quality: Delivers secure, crystal-clear audio using DECT technology for enhanced sound quality.
  • Call Controls: On-ear controls allow easy access to muting and volume adjustment.
  • Compatibility: Compatible with Cisco IP phones and Webex devices for seamless integration.
  • Weight: Lightweight construction ensures comfort during long-term use.
  • Included Components: Comes with headset, base station, cables, and power supply.
  • Warranty: Backed by a 2-year limited liability warranty.
  • Charging Time: Requires approximately 1.5 hours for a full charge.
  • Microphone Type: Equipped with a noise-canceling microphone for clear voice transmission.
  • Base Station: Base station includes necessary ports for easy setup with compatible devices.
  • Operating Temperature: Operates in temperatures ranging from 32°F to 104°F (0°C to 40°C).
  • Base Station Dimensions: Base station dimensions are compact, designed for easy desk placement.
  • Headset Type: Single-ear (on-ear) design is ideal for office environments requiring focus.
  • Mute Function: Includes a quick-mute button for fast muting during calls.

FAQ

The Cisco Headset 561 Wireless DECT Headset offers a roaming range of up to 300 feet from its base station, allowing users to move around freely during calls without losing connection.

To set up this wireless headset, simply connect the base station to your Cisco IP phone or Webex device using the provided cables, then pair the headset with the base station. It's a straightforward plug-and-play setup.

The headset offers up to 9 hours of continuous talk time on a single charge, making it suitable for full-day use in office environments without needing frequent recharges.

While the headset is primarily designed to work with Cisco IP phones and Webex systems, users have reported limited compatibility with non-Cisco devices, particularly for wireless connections.

Yes, the Cisco Headset 561 features on-ear call controls, allowing you to adjust volume and mute directly from the headset without needing to access your phone or computer.

Many users find this headset comfortable for long hours due to its lightweight design and ergonomic single-ear fit. However, a few have mentioned that the earcup padding could be improved for additional comfort during extended calls.

The headset includes noise isolation technology to help block out background sounds, making it easier to focus on calls even in busy environments, such as open offices or crowded areas.

Yes, the Cisco Headset 561 is fully compatible with Webex devices, ensuring clear, uninterrupted communication during video conferences and online meetings.

If you're having trouble with the headset, try restarting the base station and checking the wireless connection. Ensure that the headset is properly charged and that it’s within range of the base station. If issues persist, consult the troubleshooting section in the manual or contact Cisco support.

The Cisco Headset 561 is built for professional environments and is generally durable enough for daily office use. However, it may not be ideal for more rugged or high-impact environments, as some users have noted that it's not as durable as some more industrial headsets.