Poly Blackwire 3320 USB-C Wired Headset

85%

Comfort for Long Hours

Sound Quality

Microphone Clarity

Build Quality

Ease of Use/Setup

Compatibility with Microsoft Teams

Adjustability for Fit

Weight and Portability

Noise Cancellation

Price vs Performance

Customer Support

Long-Term Durability

Microphone Boom Flexibility

Overview

The Poly Blackwire 3320 USB-C Wired Headset offers a reliable and practical solution for professional audio needs. Designed for seamless communication, it supports both USB-C and USB-A connections, making it highly compatible with a range of devices, including PCs and Macs. The headset is also certified for Microsoft Teams, ensuring smooth integration for online meetings and video calls. Its lightweight construction and adjustable features make it a great option for users who require comfort during extended use. Whether you're working from home or in a professional office, this headset provides the flexibility you need for clear, hassle-free communication.

Features & Benefits

The Poly Blackwire 3320 delivers impressive audio performance with Poly's signature sound quality, ensuring clear and crisp communication. Its adjustable microphone boom allows for personalized positioning, so you can easily capture your voice while minimizing background noise. The plush, padded headband and soft ear cushions provide extended comfort during long meetings or calls. Additionally, this headset features plug-and-play setup via USB, making it easy to use without complicated installation processes. A dedicated Microsoft Teams button offers quick access to meetings, further enhancing its value for business professionals who rely on collaboration tools.

Best For

This headset is ideal for a variety of users, especially remote workers and business professionals who rely on online communication platforms like Microsoft Teams. Its ergonomic design and lightweight build make it suitable for individuals who spend long hours on video calls or conference calls. If you need a dependable, no-fuss wired headset for meetings or team collaboration, the Poly Blackwire 3320 is a solid choice. The headset is also perfect for users seeking reliable sound quality and comfort in a simple, no-frills device, making it a versatile option for both home and office environments.

User Feedback

Overall, users appreciate the comfort and lightweight design of the Poly Blackwire 3320, especially for long periods of use. Many highlight its clarity during calls and video conferences, praising the microphone for delivering crisp audio with minimal distortion. However, some note that the headset could benefit from more adjustability for larger heads, as the fit may feel a bit tight for certain users. A few users also wish for a bit more flexibility in the ear cups. On the positive side, professionals who use Microsoft Teams frequently appreciate the one-touch Teams button, which makes joining meetings effortless and fast.

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Pros

This headset's lightweight design makes it comfortable for extended wear during long meetings or work sessions.
Plug-and-play setup ensures an easy and quick connection with both PC and Mac, making it ideal for non-tech-savvy users.
The microphone boom is adjustable, allowing for personalized positioning for clear and precise communication.
Microsoft Teams certification enhances seamless integration, making this a top choice for users in business environments.
Soft, plush ear cushions provide added comfort, reducing ear fatigue during prolonged use.
Ideal for remote workers who need a reliable, wired headset for daily video calls and team collaboration.

Cons

The headset may not offer enough adjustability for users with larger heads, potentially causing discomfort.
While the headset provides good audio, some users feel that its noise cancellation could be stronger in louder environments.
Lacks a foldable or compact design, which may be inconvenient for those seeking portability for travel or storage.
A few users report the microphone clarity could be improved in environments with significant background noise.
Doesn’t include any wireless options, which might limit flexibility for users who prefer untethered freedom during use.

Ratings

After analyzing verified user feedback from multiple platforms and languages, we present an in-depth look at the Poly Blackwire 3320 USB-C Wired Headset. All spam, bot-driven, and incentivized reviews have been filtered out to ensure only high-quality, authentic feedback. Both strengths and weaknesses have been carefully reflected in the ratings, providing a balanced perspective based on diverse global experiences.

Comfort for Long Hours

91%

Many users praise the plush ear cushions and adjustable headband, making this headset comfortable for long periods of wear. It’s especially appreciated by remote workers and business professionals who attend extended calls and meetings. The lightweight design ensures there’s no discomfort, even after hours of use.

A few users mentioned that although the headset is comfortable, the padding could feel insufficient for some, particularly those with larger heads. Some also suggested that the headband might feel a bit too tight after prolonged wear, which could cause slight discomfort during marathon sessions.

Sound Quality

87%

Users consistently highlight the clear audio and balanced sound quality, particularly for online meetings and calls. The Poly signature audio ensures that both the microphone and speaker perform well, allowing for easy communication without distortion. Many found the sound quality suitable for daily work use and video conferences.

While the sound quality is generally praised, some users feel the bass could be richer, especially when listening to multimedia content. A few also reported occasional audio dropouts or interference, particularly when using multiple USB devices, although this is not a common issue.

Microphone Clarity

90%

The microphone’s clarity is frequently praised for its excellent noise cancellation, ensuring clear communication even in noisy environments. The adjustable boom mic allows for customized positioning, making it easier to capture the user's voice without picking up background sounds. This feature is particularly appreciated by those who participate in virtual meetings frequently.

A few users noted that the microphone might require occasional adjustment to avoid picking up too much ambient noise, especially in highly noisy environments. Additionally, some reported that the microphone could be more sensitive to soft-spoken voices, requiring users to speak louder for optimal clarity.

Build Quality

82%

18%

The build quality is generally solid for a wired headset, with a sturdy frame that feels durable while remaining lightweight. The adjustable headband and flexible microphone boom contribute to the overall robustness of the design, making it feel reliable for daily use.

However, a few users expressed concerns about the plastic components, particularly the headband, feeling flimsy over time. Some mentioned that the headset’s frame could use more reinforcement to avoid potential wear and tear, especially for heavy-duty, long-term use.

Ease of Use/Setup

94%

The headset is praised for its plug-and-play simplicity, with no complex installation required. Whether users are connecting to a PC or Mac via USB-A or USB-C, it works instantly without the need for drivers or extra software. This makes it a convenient option for people who need a quick and hassle-free setup.

A few users felt that while the plug-and-play setup is convenient, the lack of software options means users can't adjust audio settings or access advanced features. Some also noted that certain customizations, like adjusting mic sensitivity, aren’t available without additional software.

Compatibility with Microsoft Teams

92%

As a certified headset for Microsoft Teams, it integrates seamlessly with the platform, offering one-touch access to meetings. This feature is highly appreciated by business professionals and remote workers who rely on Teams for communication, ensuring smooth operation without any compatibility issues.

Although it works well with Microsoft Teams, a few users mentioned that the integration could be more streamlined for other video conferencing platforms. Some also wished for broader compatibility with other conferencing software, like Zoom or Skype, out of the box, without needing additional setup adjustments.

Adjustability for Fit

76%

24%

The adjustable headband and flexible microphone boom are praised for providing a customizable fit, allowing users to find the most comfortable position. Many users find this particularly beneficial for all-day wear, as it reduces the likelihood of discomfort.

However, several users with larger heads noted that the adjustment range could be wider. A few reported that the headset didn’t fit as comfortably as they expected, and some felt the ear cushions didn't fully accommodate their ears, which could lead to discomfort after extended use.

Weight and Portability

85%

The lightweight design is a standout feature, making the headset easy to wear for extended periods without fatigue. Its portability also makes it an excellent choice for users who need to carry it around between home and the office or while traveling.

Despite being lightweight, some users felt that the materials used in the headset could be more premium. A few also mentioned that the lack of a foldable design or case for protection makes it less convenient to pack and carry for those who need to travel frequently with it.

Noise Cancellation

80%

20%

The noise cancellation works well for moderate ambient noise, ensuring clearer audio during calls and meetings. Many users appreciated the ability to concentrate better in a noisy environment, which is ideal for work-from-home setups or shared office spaces.

However, a few users mentioned that the noise cancellation could be more effective in louder environments. Some reported that while it reduces background noise, it doesn't completely block out louder distractions, such as office chatter or traffic noise.

Price vs Performance

89%

At its price point, this headset offers excellent value for its features, including the Poly signature audio, microphone clarity, and Microsoft Teams integration. Many buyers feel that they are getting a high-quality, durable product for a reasonable cost, particularly given its all-day comfort and ease of use.

Some buyers felt that while the price is reasonable for the quality, it could be a bit more affordable for what it offers. A few also mentioned that they would have liked additional features, such as a more advanced noise-canceling mic or adjustable sound settings, for the same price range.

Customer Support

78%

22%

Users who have contacted customer support report receiving helpful and polite responses. Many appreciated the clarity of troubleshooting steps provided, which helped resolve minor setup issues quickly.

However, several users felt that the response times could be improved, with some waiting longer than expected for assistance. Others found that certain issues, such as compatibility problems with specific devices, weren’t addressed as efficiently as they had hoped.

Long-Term Durability

74%

26%

For everyday use, the headset performs adequately with no significant issues, and users appreciate its sturdy feel for the most part. The materials are durable enough for light to moderate daily use, making it a solid option for work-from-home and office setups.

Some users expressed concerns about the headset's long-term durability, particularly with frequent adjustments to the headband and microphone boom. A few noted that after several months of use, the headset started to show signs of wear, with the plastic components becoming loose or fragile.

Microphone Boom Flexibility

88%

The adjustable microphone boom is praised for its flexibility and customizability. Users value how easily they can position the mic for optimal sound capture, which is particularly useful for those in dynamic or noisy environments.

Some users reported that while the boom is adjustable, it can feel a bit stiff at times, making it harder to reposition quickly. A few also wished for smoother movement, as they found it challenging to adjust the mic during meetings without disrupting its position.

Suitable for:

The Poly Blackwire 3320 USB-C Wired Headset is ideal for remote workers and business professionals who frequently participate in virtual meetings, especially those using Microsoft Teams. Its lightweight design and plush ear cushions make it a great choice for individuals who need comfort during long hours of use. The headset’s easy plug-and-play setup ensures that even non-tech-savvy users can get it working quickly with both PCs and Macs. Users who prioritize clear communication, such as customer service representatives, call center agents, or anyone in a collaborative work environment, will appreciate the excellent microphone clarity and noise-canceling features. Additionally, its affordability makes it a solid option for businesses or individuals looking for a reliable, no-fuss wired headset.

Not suitable for:

This headset may not be the best fit for users with very large heads or those who require an ultra-customizable fit. While it offers a comfortable design for most, a few users have mentioned that the headband adjustment range could be wider. Furthermore, individuals seeking advanced audio features, such as richer bass or highly adjustable sound settings, might find this headset lacking. Those in extremely noisy environments may also be disappointed with its noise cancellation, which works well for moderate distractions but doesn’t fully block out louder background noise. Finally, frequent travelers or users who need a foldable, portable design might find this headset less convenient due to its lack of compact storage options.

Specifications

Connectivity: The headset supports both USB-C and USB-A connectivity for versatile compatibility with different devices.
Microphone: It features an adjustable boom microphone for customized positioning to enhance voice clarity.
Audio: The headset utilizes Poly signature audio for clear and reliable sound during calls and meetings.
Headband Design: The lightweight, adjustable headband ensures a comfortable fit for prolonged use.
Ear Cushions: Plush, padded ear cushions provide comfort for extended wear and passive noise isolation.
Compatibility: This headset is compatible with both PC and Mac systems, making it versatile for various work environments.
Microsoft Teams Certification: Certified for seamless integration with Microsoft Teams, ensuring optimized performance during online meetings.
Form Factor: The headset is a wired over-ear design, offering stable performance without the need for batteries.
Plug-and-Play: Supports plug-and-play functionality, requiring no software installation for quick and easy setup.
Teams Button: The headset includes a dedicated Microsoft Teams button for one-touch access to meetings and calls.
Impedance: The headset has an impedance of 32 Ohm, suitable for clear communication in typical office environments.
Frequency Response: It features a frequency response range of 10 KHz, ensuring clear audio during voice communication.
Sensitivity: The headset has a sensitivity of 11 dB, designed to deliver reliable sound without distortion.
Weight: The lightweight design minimizes strain on the head, making it comfortable for long hours of use.
Durability: Constructed for everyday office use, the headset is durable but not intended for heavy-duty travel or industrial environments.
Microphone Type: The microphone is designed for clear voice capture with noise rejection to improve call quality.

FAQ

The headset is plug-and-play, meaning you simply need to connect it to your PC or Mac via the USB-C or USB-A port. Once plugged in, it should automatically be recognized by your system, and you can start using it immediately without any additional software installation.

Yes, this headset is fully compatible with both PC and Mac systems. It works seamlessly via either USB-A or USB-C connections, making it versatile for different devices.

Yes, this headset is certified for Microsoft Teams, ensuring smooth, high-quality communication during video calls and meetings. It also features a dedicated Microsoft Teams button for easy access to meetings.

Many users find this headset comfortable for extended wear thanks to its lightweight design and plush, padded ear cushions. The adjustable headband also helps in creating a custom fit for different head sizes, enhancing overall comfort.

Yes, the microphone boom on this headset is fully adjustable. You can position it for optimal voice clarity and comfort, making it easy to adapt based on your needs during calls.

While the Poly Blackwire 3320 is designed for PC and Mac, it can also be used with smartphones or tablets that have a USB-C or USB-A port, but it is optimized for computer-based communication and may not work with all mobile apps or devices.

This headset offers Poly’s signature audio, which is clear and crisp, making it ideal for calls and video conferencing. However, while the sound quality is good, it is primarily designed for communication, not high-fidelity music listening.

The Poly Blackwire 3320 is well-constructed with a focus on comfort and functionality, but it is not designed for heavy-duty use or extreme environments. If you need a headset for traveling or constant on-the-go use, consider looking for a more rugged model.

Yes, the headset includes an inline controller with easy-to-use mute controls. You can quickly mute or unmute the microphone during calls with a simple button press, allowing for convenient communication management.

While the Poly Blackwire 3320 does provide good sound clarity, it doesn’t feature active noise cancellation. The ear cushions do offer some passive noise isolation, but in noisy environments, it may not block out all background sounds.