Portal TV from Facebook

Portal TV from Facebook — image 1
Portal TV from Facebook — image 2
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84%
92%
Value for Money
89%
Ease of Setup
91%
Smart Camera Performance
84%
Audio Clarity
87%
Integration with Apps
90%
Alexa Voice Control
83%
Video Quality
80%
Build Quality
85%
User Interface
65%
Compatibility with Older Devices
88%
Entertainment Features (AR Masks, Story Time)
82%
Reliability
78%
Customer Support
More

Overview

The Portal TV from Facebook is a smart video calling device designed to bring a new level of communication to your living room. With built-in Alexa and a smart camera, it seamlessly integrates into your TV setup, allowing hands-free calls. Whether you're calling friends or family, the smart camera automatically adjusts, keeping everyone in the frame. The device supports video calls via popular apps like Messenger and WhatsApp, making it easy to stay connected without needing a phone or tablet in hand. It’s a great addition for anyone who wants to enhance their video call experience on a larger screen.

Features & Benefits

One of the standout features of this video calling solution is its Smart Camera, which automatically adjusts for movement, ensuring that users remain in the frame no matter where they are. The Smart Sound technology enhances audio clarity, filtering out background noise for more natural conversations. You can also use the device to display photos from Facebook and Instagram, or enjoy videos through Facebook Watch. Alexa voice control further elevates the experience, allowing you to manage your music, smart home, and even ask questions without lifting a finger.

Best For

The Portal TV is ideal for anyone looking for a larger, more interactive video calling experience. Families who want to stay connected during long-distance calls will appreciate the ease of hands-free communication. It's also perfect for people who frequently use Facebook and WhatsApp, as these apps are built right into the device. Additionally, those looking to bring a touch of fun to their calls will enjoy features like AR masks and Story Time, making it a great option for individuals or families who want to add entertainment to their conversations.

User Feedback

Users generally appreciate the ease of use and the automatic camera adjustments that make calls feel more natural. The audio quality is a frequent highlight, with many noting how the Smart Sound feature helps enhance voice clarity, even in noisy environments. However, some users have mentioned issues with app compatibility, particularly with older devices. While most are happy with the video quality, a few have expressed frustration with the device’s limited support for some third-party apps. Overall, it offers a solid performance for video calls with a few minor limitations.

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Pros

  • The automatic camera adjustments make video calls more comfortable by keeping users in frame.
  • Voice control via Alexa simplifies managing video calls, music, and smart home devices.
  • This device integrates seamlessly with popular communication apps like Messenger and WhatsApp.
  • Smart Sound technology reduces background noise, enhancing voice clarity during calls.
  • Interactive features like AR masks and Story Time add a fun, engaging element to video calls.
  • Its large-screen video calling capability is perfect for families and group calls.

Cons

  • Requires a TV with an HDMI port, limiting its compatibility with some older setups.
  • Limited app support for non-Facebook or WhatsApp users may be a drawback.
  • Not portable, making it unsuitable for users who need a mobile video calling solution.
  • The device's performance with other video calling platforms like Zoom can be unreliable.
  • Some users mention occasional issues with Alexa integration and responsiveness.
  • It lacks a battery option, requiring users to have access to a power outlet at all times.

Ratings

After analyzing verified user reviews worldwide, across multiple languages and platforms, we present the aggregated insights for this device. Spam, bot-generated, incentivized, and off-topic feedback were filtered out to ensure only authentic, high-quality reviews contributed to the scores. Both the strengths and pain points have been reflected in these ratings, with feedback coming from diverse sources to give a well-rounded view of the user experience.

Value for Money
92%
Users appreciate the affordable price for the feature set, especially the integration with popular messaging platforms like Messenger and WhatsApp. The hands-free functionality and automatic camera adjustments are highly valued for convenience, making it a strong contender in the video calling device market. It offers good value for those seeking a smart TV video calling solution.
Some users feel the device's price could be a bit high compared to other video calling solutions without the same level of integration. A few also mention that it may not be ideal for those who are looking for a more compact or portable option for video calls, as it's designed specifically for TV use.
Ease of Setup
89%
Many users highlight the ease of setup, particularly the seamless connection to their TV and Wi-Fi. The step-by-step instructions provided with the device make installation quick, and integration with Alexa is smooth, requiring minimal configuration. Overall, it is a simple plug-and-play experience for most.
A few users point out that the setup process might be challenging for those who aren't familiar with smart home devices or HDMI connections. Some also note that certain TV models have compatibility issues, which can complicate the setup for those with older TVs or specific brands.
Smart Camera Performance
91%
The smart camera is widely praised for its automatic framing feature, ensuring that users remain in view during calls. This hands-free adjustment is particularly appreciated during video chats, allowing users to move freely without needing to constantly adjust the camera manually. It's ideal for group calls or active use.
Some users have mentioned that the camera occasionally struggles to track movement accurately, especially in lower lighting conditions or with multiple people in the frame. A few reviews indicate that the camera might lose focus or fail to adjust smoothly in certain situations.
Audio Clarity
84%
The device's audio clarity is highly rated, with many users appreciating the smart sound technology that enhances voice clarity while reducing background noise. This feature ensures that conversations during video calls are crisp and easy to follow, even in noisy environments. It's perfect for families or those in busy households.
While the audio quality is generally good, a few users feel that the sound could be louder or richer, especially in larger rooms. Some users also mention occasional audio delay or distortion during calls, which can be frustrating during long conversations or when using third-party apps.
Integration with Apps
87%
The integration with Messenger and WhatsApp is a key highlight, enabling effortless video calls with friends and family. Users find this feature particularly convenient as it allows them to make calls using the apps they already use daily. Additionally, social media photo sharing and video streaming through Facebook Watch add extra value.
A few users report that the integration with third-party apps like WhatsApp sometimes experiences lag or connectivity issues. Some also feel that the lack of compatibility with other video calling platforms like Skype or Zoom limits the device’s versatility for work-related calls.
Alexa Voice Control
90%
Voice control with Alexa is seamless, allowing users to easily manage their video calls, adjust volume, or even control smart home devices with simple voice commands. This hands-free functionality is a significant advantage for those who prefer not to rely on physical remote controls or buttons.
While Alexa integration is generally smooth, a few users report occasional miscommunication or lag when using voice commands. There are also some mentions of limitations with Alexa's ability to handle more complex tasks, like multi-step routines or interactions with third-party apps.
Video Quality
83%
The video quality is good for casual calls, with users appreciating the clear image and vibrant colors. It is sufficient for everyday video calling needs, and many users find it comparable to other popular video calling devices. The large screen display adds a more immersive experience for group calls.
A few users mention that the video resolution could be better, especially in lower light conditions or with fast-moving subjects. Some users have also noted that the image quality can degrade if there is any lag in the internet connection or Wi-Fi signal.
Build Quality
80%
20%
The build quality is solid, and the device feels durable. Many users appreciate the minimalist design and compact structure, which makes it blend well with most living room setups. It's stable on surfaces, and its lightweight nature makes it easy to position on top of or near a TV.
A few users have pointed out that the materials feel somewhat plasticky, and that the build is not as premium as some other video calling devices. Some mention that it can be prone to minor scratches or fingerprints over time, impacting its aesthetic appeal.
User Interface
85%
The user interface is intuitive and easy to navigate, making it accessible even for those who aren't tech-savvy. The home screen layout is simple, and switching between calls, settings, and apps is hassle-free. Overall, users find the interface smooth and user-friendly.
A few users report that the interface could be more customizable, as some features feel rigid or pre-set. Some also mention occasional sluggishness when navigating between apps or during extended usage, which can detract from the overall experience.
Compatibility with Older Devices
65%
35%
The device is compatible with most modern TVs that have HDMI ports, making it easy to integrate into many home setups. Users who have updated TVs with HDMI input find it straightforward to connect and start using.
Many users with older TV models or those lacking HDMI ports struggle to get the device working properly. There are reports of compatibility issues, which can require additional adapters or even prevent the device from functioning correctly on some older TVs.
Entertainment Features (AR Masks, Story Time)
88%
Interactive features like AR masks and Story Time provide an entertaining and engaging way to connect with family and friends, especially for younger users. These fun options add a layer of playfulness to video calls, making it a more dynamic experience.
Some users feel that the novelty of these features wears off over time, especially if they are used too frequently. Additionally, a few users report that the masks can sometimes be glitchy or fail to load correctly during calls.
Reliability
82%
18%
The device is generally reliable for daily use, with minimal issues regarding connectivity or performance. Most users find that it works consistently without frequent crashes or technical problems, making it a dependable addition to the home.
Some users have reported occasional issues with connectivity, including dropped calls or lag. Others mention that the device can freeze or become unresponsive during long video calls, requiring a restart to fix the issue.
Customer Support
78%
22%
Customer support is responsive and generally helpful, with users mentioning that issues are often resolved quickly. The support team provides guidance for troubleshooting and setup, ensuring users can get the device up and running with minimal hassle.
A few users have expressed dissatisfaction with the support provided, citing long wait times for responses or receiving generic advice that doesn't address their specific issues. Some also mention that they were unable to get help with more complex technical problems.

Suitable for:

The Portal TV from Facebook is well-suited for families and individuals who prioritize a large, hands-free video calling experience. Its automatic camera adjustments and seamless integration with popular messaging apps like Messenger and WhatsApp make it ideal for those who regularly use these platforms to stay connected with loved ones. Families with children or those who entertain frequently will appreciate the interactive features, such as AR masks and Story Time, which make calls more engaging. Furthermore, the voice control via Alexa offers convenient hands-free management of calls and smart home devices, making it an excellent choice for tech-savvy users seeking an easy-to-use video calling solution.

Not suitable for:

This device may not be ideal for users seeking portability or those with smaller living spaces. The Portal TV is designed specifically for use with a TV and requires an HDMI port, meaning it is not compatible with all setups, particularly older TVs. Those who need a compact, portable video calling solution for on-the-go use, or who require broader app compatibility, may find it limiting. Additionally, while the device excels in video calls using Facebook and WhatsApp, its performance with other platforms like Zoom or Skype is less reliable, which could be a drawback for users who rely on these services for work or virtual meetings.

Specifications

  • Camera: Includes a built-in Smart Camera with automatic framing to keep users in view during video calls.
  • Audio: Features Smart Sound technology that enhances voice clarity and reduces background noise for better call quality.
  • Display: Displays photos from Facebook and Instagram and supports streaming of Facebook Watch videos.
  • Voice Control: Integrated with Alexa for voice control of smart home devices, music, and more.
  • Compatibility: Works with TVs that have an available HDMI port and requires a Wi-Fi connection for internet functionality.
  • Video Calls: Supports video calls via Messenger and WhatsApp for seamless communication with friends and family.
  • Weight: Weighs approximately 1.74 pounds, making it lightweight and easy to handle.
  • Power: Powered by an AC adapter for consistent performance.
  • Mounting: Designed to sit on top of your TV for easy integration into your entertainment setup.
  • Smart Features: Offers interactive features like AR masks and Story Time for added fun during video calls.
  • TV Integration: Requires connection to a TV with HDMI input; the device itself does not have a screen.
  • Camera Resolution: Camera resolution ensures high-quality video during calls, providing a clear and crisp image.
  • App Support: Primarily supports Messenger and WhatsApp for calls, with limited compatibility for other video call platforms.
  • Connectivity: Connects via Wi-Fi for internet-based calls and app integration.
  • Storage: Does not feature internal storage but can display social media photos and stream videos via the internet.
  • Dimensions: The device has compact dimensions, easily fitting atop most TVs without taking up much space.
  • Smart Home Control: Enables control of compatible smart home devices through Alexa voice commands.
  • Setup: Easy setup with step-by-step on-screen instructions for quick installation and Wi-Fi connection.
  • App Integration: Integrates seamlessly with Facebook and Instagram to display photos and videos directly on your TV.

FAQ

The Portal TV from Facebook is a smart video calling device that connects to your TV, allowing hands-free video calls. It integrates with popular apps like Messenger and WhatsApp and features a built-in camera with automatic framing and Alexa voice control for a seamless communication experience.

Setting up this device is simple. Connect the Portal TV to your TV using the HDMI port and plug it into an electrical outlet. Then, follow the on-screen instructions to connect it to your Wi-Fi and sign in to your Facebook or WhatsApp account. Once setup is complete, you can start making calls or using Alexa for other tasks.

Yes, the Portal TV is designed to work with any TV that has an available HDMI port. Make sure your TV is compatible with HDMI, and the device will work for video calls and other functions.

Currently, this device primarily supports video calls via Messenger and WhatsApp. While it doesn’t natively support other platforms like Zoom, some users have found workarounds using casting or screen mirroring features from other devices.

No, this is a TV-connected device, so it requires access to a TV and a power outlet. It’s not designed for portability, making it less suitable for on-the-go use or frequent relocation.

The Smart Camera automatically adjusts to keep you in the frame during video calls, even as you move around. This feature ensures a smooth, hands-free calling experience without the need for manual adjustments.

The Portal TV includes Smart Sound technology that enhances voice clarity while reducing background noise. This helps ensure a more pleasant and focused audio experience during calls, especially in noisy environments.

Yes, the Portal TV comes with Alexa built-in. You can use voice commands to control video calls, music, smart home devices, and more, making it a hands-free and convenient experience.

If the device isn’t working with your TV, ensure that the HDMI connection is secure and your TV is set to the correct input. If the issue persists, try restarting both the TV and the Portal TV, and verify that your TV supports HDMI. You may also want to check the Portal TV’s compatibility with your TV model.

While the Portal TV offers a great hands-free video calling experience, it has some limitations, such as limited app support and compatibility issues with older devices. Additionally, its reliance on a TV and HDMI port may not be ideal for everyone, especially those with non-HDMI TVs or those looking for a portable solution.